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Found 3 results

  1. Hi, I am unable to switch on exploit protection on my premium account? I downloaded the latest version today, is that causing an issue for some reason? Any help would be great. I tried switching on and off and running as administrator but neither helped. Thanks
  2. Hey, Gabe... don't give up now! Stay with it. Carol aka Dkchoco from MS Community. P.S. Sorry Aura, for butting in. I'm the one who referred him here and want to make sure he gets this taken care of.
  3. I believe I got a virus from a download a few days ago, however I don't know exactly what it came from. Windows Defender was working for the first 2 or 3 days, removing some files. Then, files with random names would appear the next day. These include applications that create chrome popups that I can't do anything about. I also see a large Yahoo icon on some websites. I appear to have gotten rid of some files however the virus is definitely still here. Today, Windows Defender was turned off. It reads: Threat service has stopped. Restart it now." with a large Restart button. However nothing happens when I click this button. Also, if I open Window Defender Antivirus and try to click Start Now, I get an error message that says "This service couldn't be started." If i try to download Malwarebytes, my pc instantly blocks and removes it, which i have found no way to get around. I need help finding the source of the virus and getting rid of it, because there are still some popups and random command prompts that open and close before I can read anything. If you need more details please ask, thanks.
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