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Found 5 results

  1. The settings application on windows 10 does not open for me. It has the icon display on a blue screen before it automatically shuts down. This problem only exists on my current user, and if I reboot in safe mode or with a different user it works. Here is the latest malware scan report. Some help would be appreciated. Thank you. Report.txt
  2. Hiya! My other pc has had a problem where the real time protection was off and would not turn on and when i try running a scan it would give an error stating malwarebytes encountered a error while running a scan. This was not the latest 4 version of Malwarebytes. but the older 3 version I decided to unistall it from my programs, malwarebytes, Uniss001. Then i also tried to check from program install uninstall feature to make sure it was gone. I downloaded the latest installer from malwarebytes website and installed it. After installation, nothing happened nothing opened. i tried clicking open from the shortcut but no luck. I then downloaded the support tool (after some forum digging and learning what could be wrong) i used the advanced option to clean the system and have a reinstall. That went okay but still same thing, after install the app doesnt open at all no response. I then made a new user account for windows gave it admin rights and tried to see if i can run it there but still same problem it doesnt open. Then i ran the Farbar test as the support tool had downloaded it already and here we are! maybe i missed something basic or this is a underlying problem would appreciate your help! mbst-clean-results.txt FRST.txt Addition.txt
  3. A prompted update notice has led to Malwarebytes not working. I have reinstalled. I have used the support tool and reinstalled. HELP!!
  4. Hi Could someone please help me? I downloaded Malwarebytes on my HP windows 10 laptop and paid for the subscription. A couple of weeks back there was an update and since then Malwarebytes won't open. I uninstalled it and re-installed it with a message box opening really quickly and then closing. It still won't open. I tried running it as an administrator. I also have Kaspersky on the laptop and after doing a deep scan (thinking there might be some spyware on the laptop) nothing was detected. I've currently deleted/uninstalled Mlawarebytes but since I've paid the subscription I want to use it. Thanks in advance!
  5. Hello, I am having issues getting Malwarebytes to open. I tried uninstalling and reinstalling it but it would not install Malwarebytes as well as 2 other Anti-malware software. I was not able to restore to previous date until opening it in safe mode which allowed me to restore to a date where Malwarebytes is still installed. But, I still can not run it in safe mode, also when clicking the chameleon shortcut I receive an error saying "the item that this shortcut refers to has be moved or changed." Following the path I was able to find the chameleon folder but all 13 failed to work. First saying failed to copy the master.conf file then attempts to update with error message saying failed to start the update, the successfully runs Mbam-killer finding nothing and finally attempting to run scan with no success. Any advice would be appreciated
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