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Found 2 results

  1. After doing a scan with Malwarebytes on 9/20/17 it detected a rootkit and said I needed to restart in order to quarantine it. My computer then froze when restarting it and now my audio drivers don't work, says that my audio devices aren't installed and that it can't be loaded in the device manager. It's listed as High Definition Audio Controller in the Device manager. Updating it does nothing, says that it's already installed. I've also reinstalled the audio software. Please help. Log File.txt
  2. I'm not sure if these problems are related but weeks ago at the same time the 2 problems arose. I'm running XP Pro 64 bit. I ran Malwarebytes and removed a lot of problems. AVG would not update so I removed and reinstalled it as they recommend but it would still not update so instead I ran Microsoft Security Essentials but still no fix. I even ran M'Soft Fixit Centre which made no difference. The problems are as follows - No Audio - in device manager there are exclamation marks under Sounds and Audio Devices but deleting and trying to reinstall won't work. I've even tried a different sound card with the same end result. I downloaded new drivers but they won't install either. Unable to start firewall - when I try to start the firewall it says 'Due to an unidentified problem, Windows cannot display Windows Firewall settings'. I downloaded a fix from M'Soft but it did not work either. Days later, I'm going around in circles and would really appreciate some expert advice please.
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