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Found 5 results

  1. All: I have been asked by a member of the DisplayLink support team, a tech solutions provider for (among things) USB-dock based graphics display, hot desking and other peripheral support, to share information with Malwarebytes, its users and, specifically, the Malwarebytes support team, regarding issues/conflicts that I experienced between the latest Malwarebytes for Windows software and the latest DisplayLink for Windows drivers and software; as well as to share the solution/steps that I came up with and discovered to solve my issue. I note that I am currently (i) a Malwarebytes premium subscriber (running Malwarebytes for Windows 4.0.4.49), and (ii) a DisplayLink software user (specifically, "DisplayLink USB Graphics Software for Windows 9.3 M0 drivers") with a USB 3.0 "Plugable UD-3900 Dual Display Universal Docking Station". The specific request from DisplayLink appears in its forums (in a response to my own "How To"-type posting) here (and/or at the top of page 2): https://displaylink.org/forum/showthread.php?t=64896&goto=newpost; and, as evidenced by the posting itself, a member of DisplayLink's tech support team (named Alban) would like to work together with Malwarebytes' team on fixing the below-described issue. The material substance of both my issue and the posting that I left in the DisplayLink forums is cut and paste hereinbelow (here’s the original link, with my post at the bottom of “page 1”: https://displaylink.org/forum/showthread.php?t=64896) ADDITION TO THE ABOVE: (18) Reinstall Malwarebytes. As an added measure, and whether or not this is superfluous or necessary is totally up to you: leave the "enable self-protection module early start" option (in advanced security settings) unchecked, as enabling this setting specifically "...changes the order of services and drivers associated with your computer's startup" (see the MB for Windows User Guide here: https://support.malwarebytes.com/docs/DOC-3564), and you want (or, at least I want) the DisplayLink "dlcdcncm" ethernet adapter driver for the USB dock loaded early on in the PC's startup process so that the internet (using ethernet, not WiFi) works right away at the Windows login screen (and during your boot process).
  2. My 1-year old Mac Air laptop was massively hacked on 3/28/19. I’ve figured out how it happened and it disguised itself as a source for published medical papers. It made its debut by shutting my laptop down and when I restarted it I couldn’t use google as my safari search engine despite it showing in system preferences. All searches were directed to Yahoo! and the sites there weren’t authentic. I couldn’t even get on Apple support. I believe the malware may have gotten in through my gmail as that account was seriously affected. The more I tried to figure out what was going on by going by searching system information the more I lost access to them. Eventually my entire interface changed - it looked more like a bad reproduction of the real interface. I called apple support and they connected with my screen. We downloaded a virus detector which showed nothing but I could tell it was still there because the margins on any site were too large I’m not at all a technical person but I was driven to figure this out. I used every system investigation I could and found out my network was being entirely redirected; commands were being blocked; data was being accessed and large and continuous data packets were being sent even though my computer wasn’t on or another time while I was completely off line. I found 2 mysterious “printers” and think those were involved in redirecting my network. Going into logs I could see a lot of commands the malware set up which were very disquieting. I saw instructions related to the camera and microphone, commands to circumvent the virus scanner, activating a control to get into computer while shut off and rerouting my network. I somehow found a malicious certificate and traced it to root systems. I called in our tech person and she downloaded Malwarebytes and ran every choice but it too showed nothing She wasn’t interested in the information I’d found and trusted that the virus scan was correct She rebooted our internet and we created all new names and passwords and it seemed like it worked for about 4 days but then it showed up again The malware changed so many things especially related to keychains and passwords were being rejected Finally I sent my laptop out and it was download on an external drive Had the whole operating system deleted and downloaded it again But I’m still really concerned I’m still vulnerable and I’ll admit I’ve become extremely paranoid Could the data reloaded from the backup contain malware? I’d appreciate any input on this This malware sounds very like one i saw on this blog but it seems more advanced by protecting itself from discovery especially by deep virus scanners I documented a lot of data I found including taking screenshots with my phone If anyone is interested in that or name of site where I made that fateful download let me know Side note: My iPhone was also affected likely through gmail. My photos were being accessed as well as contacts I got locked out, had it deleted but couldn’t reactivate because my gmail was disabled.
  3. I recently purchased a license for MB3. However, whenever I try to activate the product, I am prompted with "Unable to connect to the server" error. I've attached my logs bellow. Thanks in advance. mb-check-results.zip
  4. I'm not very computer savvy, so these are probably stupid questions. I work with a Windows 10 PC at a small business which is part of a network. The files I work with are all saved on a "shared drive" on the server computer". Sometimes I save files to my Desktop or download files to my Downloads folder on the C:\ Drive, before saving an updated copy to the "shared drive" at the end of the week. When I right-click and view properties for C:\ and view the "Sharing" tab, it says this drive is "Not Shared". Questions: 1) Does "Not Shared" mean that C:\ is not a part of the company's network and can't be accessed /viewed from the other computers? 2) If it's not shared, does that mean that all the work I've been saving to C:\ hasn't been getting backed-up? 3) Sometimes during my break, I create and work on documents (I write a lot) that aren't company related. Before my break ends, I copy the file to a USB flash drive and delete the original from the C:\ drive. Sometimes I also access files on the USB flash drive, and save changes I make to them. Since all the work is happening on C:\ and the USB flash drive, will it show up on any network event logs / file audits? It was nothing illegal and I've done this a few times now without any incident, but I want to avoid any trouble this might cause. 4) If I download a PDF file off the internet and it gets saved to the "Downloads" folder on C:\, will it get automatically backed up to the company "shared drive", or would I have to manually make a copy to the "shared drive" to make sure that it gets backed up too? Thanks, T-Ruth
  5. Greetings! I am the proud owner of a subscription to the super-duper premium version of Malwarebytes (V 3.5.1, current as of this instant date) My system is a Windows-7 Professional 64 bit version on an HP Envy series EliteBook 8750, maxed out to the gills. Issue: Malwarebytes Premium 3.5.1 will not allow even a right-click scan of a networked folder. I suspect that this is a marketing issue to differentiate their Super-Professional For Businesses with Deep Pockets version. OK, I can accept that. (I used to run a computer business and was a dealer for a competitors AV, and I know how frustrating it can be to compete with the web-version.) However, especially in this day-and-age, not providing the ability to scan a file on a networked device is counter-productive as home-based "Personal Cloud" file servers, backup servers, etc. etc. etc., can be a significant security risk. OK, I can move it to my local machine and scan it there - but why? I already have access to it on my local share. Is it possible - or can this be an enhancement request - to allow file/folder scans of networked drives. It would be acceptable - even desirable - to limit this to manually initiated scans. (I have over 20T of active files on my server - I have absolutely NO DESIRE to waste a week-or-so scanning all 20+T.) What say ye? Jim "JR"
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