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  1. All: I have been asked by a member of the DisplayLink support team, a tech solutions provider for (among things) USB-dock based graphics display, hot desking and other peripheral support, to share information with Malwarebytes, its users and, specifically, the Malwarebytes support team, regarding issues/conflicts that I experienced between the latest Malwarebytes for Windows software and the latest DisplayLink for Windows drivers and software; as well as to share the solution/steps that I came up with and discovered to solve my issue. I note that I am currently (i) a Malwarebytes premium subscriber (running Malwarebytes for Windows 4.0.4.49), and (ii) a DisplayLink software user (specifically, "DisplayLink USB Graphics Software for Windows 9.3 M0 drivers") with a USB 3.0 "Plugable UD-3900 Dual Display Universal Docking Station". The specific request from DisplayLink appears in its forums (in a response to my own "How To"-type posting) here (and/or at the top of page 2): https://displaylink.org/forum/showthread.php?t=64896&goto=newpost; and, as evidenced by the posting itself, a member of DisplayLink's tech support team (named Alban) would like to work together with Malwarebytes' team on fixing the below-described issue. The material substance of both my issue and the posting that I left in the DisplayLink forums is cut and paste hereinbelow (here’s the original link, with my post at the bottom of “page 1”: https://displaylink.org/forum/showthread.php?t=64896) ADDITION TO THE ABOVE: (18) Reinstall Malwarebytes. As an added measure, and whether or not this is superfluous or necessary is totally up to you: leave the "enable self-protection module early start" option (in advanced security settings) unchecked, as enabling this setting specifically "...changes the order of services and drivers associated with your computer's startup" (see the MB for Windows User Guide here: https://support.malwarebytes.com/docs/DOC-3564), and you want (or, at least I want) the DisplayLink "dlcdcncm" ethernet adapter driver for the USB dock loaded early on in the PC's startup process so that the internet (using ethernet, not WiFi) works right away at the Windows login screen (and during your boot process).
  2. My 1-year old Mac Air laptop was massively hacked on 3/28/19. I’ve figured out how it happened and it disguised itself as a source for published medical papers. It made its debut by shutting my laptop down and when I restarted it I couldn’t use google as my safari search engine despite it showing in system preferences. All searches were directed to Yahoo! and the sites there weren’t authentic. I couldn’t even get on Apple support. I believe the malware may have gotten in through my gmail as that account was seriously affected. The more I tried to figure out what was going on by going by searching system information the more I lost access to them. Eventually my entire interface changed - it looked more like a bad reproduction of the real interface. I called apple support and they connected with my screen. We downloaded a virus detector which showed nothing but I could tell it was still there because the margins on any site were too large I’m not at all a technical person but I was driven to figure this out. I used every system investigation I could and found out my network was being entirely redirected; commands were being blocked; data was being accessed and large and continuous data packets were being sent even though my computer wasn’t on or another time while I was completely off line. I found 2 mysterious “printers” and think those were involved in redirecting my network. Going into logs I could see a lot of commands the malware set up which were very disquieting. I saw instructions related to the camera and microphone, commands to circumvent the virus scanner, activating a control to get into computer while shut off and rerouting my network. I somehow found a malicious certificate and traced it to root systems. I called in our tech person and she downloaded Malwarebytes and ran every choice but it too showed nothing She wasn’t interested in the information I’d found and trusted that the virus scan was correct She rebooted our internet and we created all new names and passwords and it seemed like it worked for about 4 days but then it showed up again The malware changed so many things especially related to keychains and passwords were being rejected Finally I sent my laptop out and it was download on an external drive Had the whole operating system deleted and downloaded it again But I’m still really concerned I’m still vulnerable and I’ll admit I’ve become extremely paranoid Could the data reloaded from the backup contain malware? I’d appreciate any input on this This malware sounds very like one i saw on this blog but it seems more advanced by protecting itself from discovery especially by deep virus scanners I documented a lot of data I found including taking screenshots with my phone If anyone is interested in that or name of site where I made that fateful download let me know Side note: My iPhone was also affected likely through gmail. My photos were being accessed as well as contacts I got locked out, had it deleted but couldn’t reactivate because my gmail was disabled.
  3. I recently purchased a license for MB3. However, whenever I try to activate the product, I am prompted with "Unable to connect to the server" error. I've attached my logs bellow. Thanks in advance. mb-check-results.zip
  4. I'm not very computer savvy, so these are probably stupid questions. I work with a Windows 10 PC at a small business which is part of a network. The files I work with are all saved on a "shared drive" on the server computer". Sometimes I save files to my Desktop or download files to my Downloads folder on the C:\ Drive, before saving an updated copy to the "shared drive" at the end of the week. When I right-click and view properties for C:\ and view the "Sharing" tab, it says this drive is "Not Shared". Questions: 1) Does "Not Shared" mean that C:\ is not a part of the company's network and can't be accessed /viewed from the other computers? 2) If it's not shared, does that mean that all the work I've been saving to C:\ hasn't been getting backed-up? 3) Sometimes during my break, I create and work on documents (I write a lot) that aren't company related. Before my break ends, I copy the file to a USB flash drive and delete the original from the C:\ drive. Sometimes I also access files on the USB flash drive, and save changes I make to them. Since all the work is happening on C:\ and the USB flash drive, will it show up on any network event logs / file audits? It was nothing illegal and I've done this a few times now without any incident, but I want to avoid any trouble this might cause. 4) If I download a PDF file off the internet and it gets saved to the "Downloads" folder on C:\, will it get automatically backed up to the company "shared drive", or would I have to manually make a copy to the "shared drive" to make sure that it gets backed up too? Thanks, T-Ruth
  5. Greetings! I am the proud owner of a subscription to the super-duper premium version of Malwarebytes (V 3.5.1, current as of this instant date) My system is a Windows-7 Professional 64 bit version on an HP Envy series EliteBook 8750, maxed out to the gills. Issue: Malwarebytes Premium 3.5.1 will not allow even a right-click scan of a networked folder. I suspect that this is a marketing issue to differentiate their Super-Professional For Businesses with Deep Pockets version. OK, I can accept that. (I used to run a computer business and was a dealer for a competitors AV, and I know how frustrating it can be to compete with the web-version.) However, especially in this day-and-age, not providing the ability to scan a file on a networked device is counter-productive as home-based "Personal Cloud" file servers, backup servers, etc. etc. etc., can be a significant security risk. OK, I can move it to my local machine and scan it there - but why? I already have access to it on my local share. Is it possible - or can this be an enhancement request - to allow file/folder scans of networked drives. It would be acceptable - even desirable - to limit this to manually initiated scans. (I have over 20T of active files on my server - I have absolutely NO DESIRE to waste a week-or-so scanning all 20+T.) What say ye? Jim "JR"
  6. Yesterday, this incident happen :- 1. Windows 7 client could not logon to AD. Done all the network troubleshooting and still cannot logon into AD. Stopped the MWB services and suddenly all back to normal and the client able to join domain/login normally. 2. My MWB admin server could not be pinged. I have installed MWB admin and also client for the server. It looks like something running at the back (not sure what). After uninstall the client for the server, all back to normal. Is there anyone having the same issue like mine or it happen before to you? how to solve such issues and is there any info on what causes this. I have been using MWB with 40 license for almost 6 month and this issue starts to appear. Anyone have any input kindly please share. Thanks in advance for your kind help.
  7. Hello, I just bought a licence of Malwarebytes Premium and downloaded the application. When I try to Activate Licence, I type my license key and click on "Activate License", and this error appears: Then I press OK and this second message appears: These messages also appear whenever I start Malwarebytes. I've reinstalled, used the cleanup tool, nothing worked. I really need to get this working. Thank you for your help. mb-check-results.zip
  8. I recently reinstalled Malwarebytes Premium 3.3.1 to try and correct an issue where it could not contact the server to download updates, but now after the reinstall I am stuck in Free with it giving the same error every time I try to enter in my License Key. After several restarts I see the same error message. Below are the logs and a screencap of the message. Any help would be greatly appreciated. FRST.txt Addition.txt mb-check-results.zip mb-check-results.txt
  9. Hello, I recently purchased premium for Malwarebytes and I have been unable to activate my license key and ID. Attached are the... MBAM Logs Zipped: MBAMServiceLogs.zip First.txt: FRST.txt Addition: Addition.tx MB-CheckResults Zipped: mb-check-results.zip And finally a screenshot of what happens: Thank you for any help, I really appreciate it!
  10. Gif of pubads.g.doubleclick.net affecting my network So yeah the gif explains it all, you can see that the adware pubads.g.doubleclick.net is affecting the network and most of the applications that require the internet are affected as well. And yes I have searched on the net of removing and blocking it, so far I have found no solution to it. The programs that I ran is Malwarebytes and SUPERAnti-Spyware, I have run the full scan but they have not found or fixed this issue. I even edited my host file to block the address 'pubads.g.doubleclick.net', but that doesn't work. I'm thinking of blocking the local ports but they are so many. What I'm asking is there is a way to block it or better remove somehow. Addition.txt FRST.txt
  11. Purchased and installed malwarebytes six weeks ago. Since then, I have been having network issues every day. It has gotten to the point where I may have to uninstall because it is too annoying to continue with this. The issue is slow DHCP. Whenever I unhibernate my laptop, it will take several minutes to connect to the wireless network. It used to take a few seconds before MB. If I click on the network icon in the tool tray while the "busy circle" is spinning over the network ic, it states that the proxy is not responding. I assume MB has installed a transparent proxy - my network does not require nor use one. Other times (several times per week), the DHCP simply times out and a red X appears over the network icon. I then have to manually connect to my access point by clicking on the toolbar icon and select my network SID. And then it takes another several minutes to connect. My system: - Windows 7 Pro, SP1 - Malwarebytes Premium 3.1.2 Attached is the mb-check log. Thanks, -Mark mb-check-results.zip
  12. My lan or ethernetport keeps getting the "unknown network" error whenever I try to use it. Sofar I have removed and reinstalled the drivers, reset almost all winsock possible, yet non of this seems to work.
  13. we have been informed by our isp that our static ip was being blocked by the GOZI virus or a NAT was routing for a GOZI virus. our home office is where the static ip is. we have 23 vpn connections from our stores and other locations.theoretically this virus could be at one of those sites and passing traffic thru our office network. is there a tool that will help us locate which system this virus is on. we have malware bytes installed and updated on these systems. is there a bootable version that i could put on a usb drive and scan the system. we have windows 10 installed on most systems with local users. currently i am running wire shark trying to locate the virus activity. Any suggestions on how to locate this virus would be apreciated.because GOZI seems to be good at hiding.
  14. We want to get track of malicious urls. Do you know any other way other than to get an expert to do the checking of our website codes. How do we find all vulnerabilities to protect our network? Is there a tool to manage vulnerability easily?
  15. I had issues with ads opening tabs in my google chrome, so i installed malwarebytes. The first general threat-scan didnt find any issues. Then i did another custom scan on my main c: drive and it found 2 issues that malwarebytes quarantine and removed. I then restarted the computer as instructed and when i restarted, my internet, network system and audio are not working. I tried windows troubleshoot to detect and fix the issues but came upon system error messages like: "The Volume Shadow Copy service used by SystemRestore is not working". my PC setting also wont open I have a windows 8.1 . please help. logs: <?xml version="1.0" encoding="UTF-16" ?> <mbam-log> <header> <date>2016/07/16 12:52:25 +0700</date> <logfile>mbam-log-2016-07-16 (12-48-37).xml</logfile> <isadmin>yes</isadmin> </header> <engine> <version>2.2.1.1043</version> <malware-database>v2016.02.16.06</malware-database> <rootkit-database>v2016.05.27.01</rootkit-database> <license>trial</license> <file-protection>enabled</file-protection> <web-protection>enabled</web-protection> <self-protection>disabled</self-protection> </engine> <system> <hostname>LENOVO-PC</hostname> <ip>192.168.1.157</ip> <osversion>Windows 8.1</osversion> <arch>x64</arch> <username>getty</username> <filesys>NTFS</filesys> </system> <summary> <type>threat</type> <result>completed</result> <objects>473475</objects> <time>20499</time> <processes>0</processes> <modules>0</modules> <keys>0</keys> <values>0</values> <datas>0</datas> <folders>0</folders> <files>0</files> <sectors>0</sectors> </summary> <options> <memory>enabled</memory> <startup>enabled</startup> <filesystem>enabled</filesystem> <archives>enabled</archives> <rootkits>disabled</rootkits> <deeprootkit>disabled</deeprootkit> <heuristics>enabled</heuristics> <pup>enabled</pup> <pum>enabled</pum> </options> <items> </items> </mbam-log> <?xml version="1.0" encoding="UTF-16" ?> <mbam-log> <header> <date>2016/07/16 18:36:07 +0700</date> <logfile>mbam-log-2016-07-16 (18-35-41).xml</logfile> <isadmin>yes</isadmin> </header> <engine> <version>2.2.1.1043</version> <malware-database>v2016.07.16.03</malware-database> <rootkit-database>v2016.05.27.01</rootkit-database> <license>trial</license> <file-protection>enabled</file-protection> <web-protection>enabled</web-protection> <self-protection>disabled</self-protection> </engine> <system> <hostname>LENOVO-PC</hostname> <ip></ip> <osversion>Windows 8.1</osversion> <arch>x64</arch> <username>getty</username> <filesys>NTFS</filesys> </system> <summary> <type>custom</type> <result>completed</result> <objects>656133</objects> <time>63225</time> <processes>0</processes> <modules>0</modules> <keys>0</keys> <values>0</values> <datas>0</datas> <folders>0</folders> <files>2</files> <sectors>0</sectors> </summary> <options> <memory>enabled</memory> <startup>enabled</startup> <filesystem>enabled</filesystem> <archives>enabled</archives> <rootkits>enabled</rootkits> <deeprootkit>disabled</deeprootkit> <heuristics>enabled</heuristics> <pup>enabled</pup> <pum>enabled</pum> </options> <items> <file><path>C:\Masterspec\CD\MasterCollection_CS6_LS16\MasterCollection_CS6_LS16\- Cara 2.Patch All Adobe Product CS 6\Patch.exe</path><vendor>HackTool.Agent</vendor><action>success</action><hash>dad98f959ffb95a178ad0ef8f90716ea</hash></file> <file><path>C:\Users\getty\AppData\Local\Google\Chrome\User Data\Default\File System\001\t\00\00000000</path><vendor>PUP.Optional.OneClickDownloader</vendor><action>success</action><hash>8d269490990125119340e14be41d8e72</hash></file> </items> </mbam-log>
  16. hello, I have am having a problem with my network card. It keeps saying that I am missing one or more network proticols. So far I have tried : - reinstalling -updating -rolling back (used an old version) -used the same settings as my wifi (that does work) -bridged the connection (it works but when I dont have wifi it stops working) -preformed a clean install (removed all the ethernet crap and reinstalled) It still keeps saying that 1 or more network proticols are missing. The network card I use is the killer e2200.
  17. Hi @JStinsman In reference to your topic below https://forums.malwarebytes.org/topic/181788-mbamservice-killing-disks/#comment-1035285 Could you please advise how can you clean the worm and resume the computers? Thanks. Regards, Dovelet
  18. I have the same problem. Many users complaint about the computer response are slow after installed Malwarebytes Endpoint Security. When it is slow, the hard disk usage is 100% and many mbamservice.exe processes.
  19. We are running the MalwareBytes Enterprise and when I came in today a few of my users were complaining about their systems being slow to the point of being unusable. I went and checked it out and started by checking Task Manager. CPU Usage was very low <5% and the RAM usage was also low <25%. Because at this point the users were complaining about slow start up (their applications not windows as i found out later) so my first assumption was a quick registry clean and reboot and good to go. Nope. This lead me to check the resource monitor (I tried opening this before but with indexing on it would not open (disk usage too high as i found)). Once it finally loaded up I opened the Disk Monitoring Section and low and behold the Disk Usage was Pinned at 100% with about 20-30 MBAMSERVICE.exe all going nuts. One was reporting just over 1,700,000 Total B/Sec and that was Just ONE of the 20-30 mbamservice.exe that were listed. Checked a couple of the other users that were reporting slow computers and exact same thing. Triple Checked this on my workstation and confirmed that indeed there were MANY mbamservice.exe's running all at once and they all had fairly high disk usage. The people running SSD's seem to be fine but the desktops that have HDD are really slowing down. Any insight as to why mbamservice.exe would go into runaway train mode like that would be great. Side note: Our settings are to have a Full Scan once a Week on Saturday night, Then a Quick Scan is scheduled every day at 10PM. All of this slow business has happened this morning around 9AM Side Side Note: not sure if it is related but when we went to check on our MalwareBytes install the Management Application was not responding and we had to restart it. Network Info: 40-50 Machines, Half win 10 half Win 7. Only problems reported by people on Win 7 (Keeping in mind these are the people running HDD's as well). The people on Windows 7 with an SSD had no troubles. All windows 10 machines that were in use had SSD's installed. Cannot confirm that a windows 10 with a HDD had this issue as we don't have any. Malwarebytes Managment Console is running on a dedicated VM (only windows and Malwarebytes on there) it has Processor: Single Core HyperThreaded 2.5Ghz Dedicated. Memory: 8GB Hard Drive: Expandable Hard Drive LAN: Single Dedicated Gigabit Lan Port. Really hoping someone has insight into this problem. I have given all the info I can think of, if you need more please ask.
  20. Backing up folders onto a network share results in MBARW blocking changes made to the the drive located on the target machine. MBARW will display a warning that node.exe has been quarantined on the target machine, yet no quarantine shows in the quarantine tab.
  21. Hey there, I just ran a Malwarebytes scan to remove malware that i received yesterday night downloading something. i think i have completely removed the malware or whatever it was but now I am having trouble connecting to the internet. I can see that i am connected to my network, but cannot get online. I downloaded and ran Farbar Service Scanner, ran a scan, and got this: --------------------------------------------------------------------------------------------------- Farbar Service Scanner Version: 27-01-2016 Ran by Edon-PC (administrator) on 31-01-2016 at 17:20:34 Running from "D:\Users\Edon-PC\Desktop" Microsoft Windows 7 Ultimate Service Pack 1 (X64) Boot Mode: Normal **************************************************************** Internet Services: ============ Connection Status: ============== Localhost is accessible. LAN connected. Attempt to access Google IP returned error. Google IP is unreachable Google.com is accessible. Yahoo.com is accessible. IE proxy is enabled. Other Services: ============== File Check: ======== D:\Windows\System32\nsisvc.dll => File is digitally signed D:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed D:\Windows\System32\dhcpcore.dll => File is digitally signed D:\Windows\System32\drivers\afd.sys => File is digitally signed D:\Windows\System32\drivers\tdx.sys => File is digitally signed D:\Windows\System32\Drivers\tcpip.sys => File is digitally signed D:\Windows\System32\dnsrslvr.dll => File is digitally signed D:\Windows\System32\dnsapi.dll => File is digitally signed D:\Windows\SysWOW64\dnsapi.dll => File is digitally signed D:\Windows\System32\svchost.exe => File is digitally signed D:\Windows\System32\rpcss.dll => File is digitally signed **** End of log **** ----------------------------------------------------------------------------------- I appreciate any help, thanks in advance. Ohh and I've been looking at other posts with a similar problem and i though i would just speed up the process by posting the FRST and Addition files since they are required. I need the internet connection for my university research so i would be grateful if quick help was available, and again thanks in adavance .
  22. Hello, I recently ran a Malwarebytes scan to rid my computer of some nasty trojans. Now I am having trouble connecting to the internet. I appear to be able to connect to a network, but cannot get online. I downloaded and ran Farbar Service Scanner, ran a scan, and got this: Farbar Service Scanner Version: 03-01-2016 Ran by S J Antoinetti (administrator) on 12-01-2016 at 14:59:37 Running from "C:\Users\S J Antoinetti\Desktop" Microsoft Windows 7 Home Premium Service Pack 1 (X64) Boot Mode: Normal **************************************************************** Internet Services: ============ Connection Status: ============== Localhost is accessible. LAN connected. Attempt to access Google IP returned error. Google IP is unreachable Attempt to access Google.com returned error: Other errors Attempt to access Yahoo.com returned error: Other errors Other Services: ============== File Check: ======== C:\Windows\System32\nsisvc.dll => File is digitally signed C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed C:\Windows\System32\dhcpcore.dll => File is digitally signed C:\Windows\System32\drivers\afd.sys => File is digitally signed C:\Windows\System32\drivers\tdx.sys => File is digitally signed C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed C:\Windows\System32\dnsrslvr.dll => File is digitally signed C:\Windows\System32\svchost.exe => File is digitally signed C:\Windows\System32\rpcss.dll => File is digitally signed **** End of log **** Thought of doing a system restore, but then I don't want the Malware coming back. Any insight you can provide would be much appreciated. Thank you.
  23. Hello, I recently ran a Malwarebytes scan to rid my computer of some nasty trojans. Now I am having trouble connecting to the internet. I appear to be able to connect to a network, but cannot get online. I downloaded and ran Farbar Service Scanner, ran a scan, and got this: Farbar Service Scanner Version: 03-01-2016 Ran by S J Antoinetti (administrator) on 12-01-2016 at 14:59:37 Running from "C:\Users\S J Antoinetti\Desktop" Microsoft Windows 7 Home Premium Service Pack 1 (X64) Boot Mode: Normal **************************************************************** Internet Services: ============ Connection Status: ============== Localhost is accessible. LAN connected. Attempt to access Google IP returned error. Google IP is unreachable Attempt to access Google.com returned error: Other errors Attempt to access Yahoo.com returned error: Other errors Other Services: ============== File Check: ======== C:\Windows\System32\nsisvc.dll => File is digitally signed C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed C:\Windows\System32\dhcpcore.dll => File is digitally signed C:\Windows\System32\drivers\afd.sys => File is digitally signed C:\Windows\System32\drivers\tdx.sys => File is digitally signed C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed C:\Windows\System32\dnsrslvr.dll => File is digitally signed C:\Windows\System32\svchost.exe => File is digitally signed C:\Windows\System32\rpcss.dll => File is digitally signed **** End of log **** Thought of doing a system restore, but then I don't want the Malware coming back. Any insight you can provide would be much appreciated. Thank you.
  24. When I upgraded to 2.0.1, I got a message saying that Malwarebytes was unable to access the update server. Now, I can't get any updates, and I have a message constantly popping up telling me that my databases are out of date, This is not a network problem. 2.0.0 was able to update its definitions just fine. Is there a workaround?
  25. This started happening a few weeks ago when I noticed my pic acting up a little. Today I am without a computer writing on an Android tablrtpblet. I don know what kind of software this is but it is now in my clouds. It has access to my email accounts from mac Keychain and Last pass. When I was using a boot disk for Windows I teamviewer the session, bad move, but I don't think it spread then. On my iPhone I wasn't really hooked up to my provider but to a proxy. I have I file so I saw there were a bunch of downloads of documents to root folders with paths to folders in Ios and OS and what seemed like directions telling whoever has been doing this to make sure to use one path on OS and not IOS. This is my livelihood and thousands of dollars of soft and hardware that are in jeopardy as well as every single one of my email clients and all of the websites I manage or own. I am on an Android tablet as of now. Today I logged on Mac and noticed a folder of x Microsoft Office on the desktop. That was the first sign before on my Dell that something was wrong I tried to save it but now it is asking for my Bios pass and this computer I bought off of an old friend in a different state who now lives overseas almost impossible to get a hold of until his wedding in July, even then he isn't going to know it. There was files directed to install placed in my Dropbox and icloud. They took control of my Keychain and the Last pass account I saw in my console as I was trying to kill process after process that would just respawn immediately and 4 remote users and VM'a running all at once. There was software installed on my iPhone that has been monitoring me for I would say two weeks. I don't know if I am being targeted or just unlucky. I need help, now for the Mac which when I login starts getting attacked even with my wifi off they will automatically switch it on and with my personal router, that I now suspect to be actually running an Xfinity Hotspot for the area as when I turn it off the Xfinity signal dissappeara as well. Anyone know what to do? Sorry I am on a tablet so spelling errors I'm sure but I am too stressed to fix. I have many documents of their documents they left in Dropbox and on root of my iPhone which I can no longer use due to it being taken over just like the mac. Thanks, what is happening
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