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All: I have been asked by a member of the DisplayLink support team, a tech solutions provider for (among things) USB-dock based graphics display, hot desking and other peripheral support, to share information with Malwarebytes, its users and, specifically, the Malwarebytes support team, regarding issues/conflicts that I experienced between the latest Malwarebytes for Windows software and the latest DisplayLink for Windows drivers and software; as well as to share the solution/steps that I came up with and discovered to solve my issue. I note that I am currently (i) a Malwarebytes premium subscriber (running Malwarebytes for Windows 22.214.171.124), and (ii) a DisplayLink software user (specifically, "DisplayLink USB Graphics Software for Windows 9.3 M0 drivers") with a USB 3.0 "Plugable UD-3900 Dual Display Universal Docking Station". The specific request from DisplayLink appears in its forums (in a response to my own "How To"-type posting) here (and/or at the top of page 2): https://displaylink.org/forum/showthread.php?t=64896&goto=newpost; and, as evidenced by the posting itself, a member of DisplayLink's tech support team (named Alban) would like to work together with Malwarebytes' team on fixing the below-described issue. The material substance of both my issue and the posting that I left in the DisplayLink forums is cut and paste hereinbelow (here’s the original link, with my post at the bottom of “page 1”: https://displaylink.org/forum/showthread.php?t=64896) ADDITION TO THE ABOVE: (18) Reinstall Malwarebytes. As an added measure, and whether or not this is superfluous or necessary is totally up to you: leave the "enable self-protection module early start" option (in advanced security settings) unchecked, as enabling this setting specifically "...changes the order of services and drivers associated with your computer's startup" (see the MB for Windows User Guide here: https://support.malwarebytes.com/docs/DOC-3564), and you want (or, at least I want) the DisplayLink "dlcdcncm" ethernet adapter driver for the USB dock loaded early on in the PC's startup process so that the internet (using ethernet, not WiFi) works right away at the Windows login screen (and during your boot process).
Hi Malwarebytes support, I wondered if Ethernet adapters, such as the Plugable USB 3.0 to Ethernet Gigabit 10/100/1000 LAN Network Adapter, remain safe against malware since they contain rewriteable firmware in EEPROM. If the product was only connected via the USB 3.0 cable and its circuitry was never removed from the casing and modified, is there any chance this device could retain malware? The reason I ask is I am currently salvaging a Windows PC and want to assess what accessories I may still use. My mouse had to be disposed of due to its ability to store commands, so I'm attempting to be careful. Thank you for your help.
Hello MWB Guys, my girlfriend experienced strange behaviour on her laptop. Word icon was lost, on systems partition she suddenly had a link symbol on her program files folder etc. so i booted her computer up in save mode, let avira do it's work. avira removed two files typical for a trojan disguised as optimizer pro.exe and setup.exe after reboot no connection can be established via the LAN interface. WIFI still works fine, but on LAN adapter windows tries to identify the network but gives up after some time. no IP is assigned from DHCP, manual given IP doesn't change anything to the network status. the usual 169.*** IP is given. so restart in safe mode again, MWB Tool installed, found another two infections and cleaned them. now after reboot the icons are back but still no connection on LAN. Also she gets the rundll32 error from the module sysmenu.dll usally i would back up the data and reinstall but she is out of the country for another 3 weeks and i can only connect to her pc via Teamviewer when she got Wifi which is only about 2 hours a day. so now i'm done and in desperate need of your help to do the impossible and fix it. attached are the dds.txt and the attach.txt thank you for your help, regards phil p.s. i'm not a native english speaker, so please excuse any mistakes in my writing. thank you... attach.txt dds.txt