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Found 8 results

  1. My device (Tecno W2) with Android 6.0 Marshmallow is infected with a trojan virus. The first symptom I noticed was that Chrome will just open a random webpage, even if I close it, it will open up again, so I had to disable Chrome. Then, other things started happening like sudden display of random images on the home screen, and the images are also downloaded and saved on the device. I did a factory reset, but the virus is still there, so I now know it's in the root file. After the factory reset, once I connect to the internet, it will install an app called Magic, and then start downloading those images, and displaying them, and also open Chrome again and again. I could have put up with these, but then the device started slowing down and becoming laggy, even restarting itself. I installed Malwarebytes and it always detect the virus and then uninstall the app 'Magic' and 'Settings', but then they will be installed again. So, the problem is removing the root infection in the device's system files, I searched and the only solution is for me to root the device and do some things, but I don't even know how to root the device and also how to remove the virus in the system files. Please help!
  2. one blind spot I see is that when I tried to scan a mobile device from my computer today is Malwarebytes didn't detect it, this would be useful in cases where the phone is damaged by malware
  3. I disabled it in settings, but I don't know what else I can do to clean this up. If I attempt to 'remove it it says 'cannot remove a system file and tells me to whitelist it. Thanks, Harrison
  4. Is there a way of using my key I got for my pc on my mobile? I tried using it to go premium but it didn't accept it, I think you should have an option on adding this as it only seems reasonable.
  5. We've received several complaints about Tagged.com on desktop and mobile web has been improperly blocked by Malwarebytes. There's not much detail attached to the warning messages, besides telling us we're blocked or have malicious links. Can we please get more detail as to why we're blocked? Screenshots from PC and Android mobile web are attached.
  6. We've received several complaints about Tagged.com on desktop and mobile web has been improperly blocked by Malwarebytes. There's not much detail attached to the warning messages, besides telling us we're blocked or have malicious links. Can we please get more detail as to why we're blocked? Screenshots from PC and Android mobile web are attached.
  7. Hey guys, I was wondering something. When I found out that Android's Malwarebytes was updated to 3.0 thus taking advantage of premium finally, I wondered if my current lifetime premium license would work for it. The current number is a different kind of number from newer ones so I can't use the "redeem" option in the app . So I thought I'd see if I had an account that maybe has a mobile license number attached to it, but what I'm seeing is I can't create an account unless i paid for a temporary subscription from the website. I was hoping to login to a similar account on both my computer and mobile but it seems that's not an option as I also don't see an option to login to an account in the app. So I'm assuming that I cannot create an account and I have to pay for mobile separately? Just was wanting to get this straight. Thanks.
  8. Hello. We are an app developer that have an Android app on Google Play. Recently our users are letting us know that malwarebytes has been flagging our app for PUP.Hacktool.Meta.ic The last update of the app was in October, but the warnings only started to appear within the past couple of days. Could you please work with us on either whitelisting the app or determining what the issues is and how it can be corrected? The app in question is https://play.google.com/store/apps/details?id=com.icenta.sudoku.ui
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