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Found 12 results

  1. On an XP box, I visited a site that locked chrome. Instead of rebooting, I closed down the chrome processes. I had run ADWcleaner back in 2015 with success I downloaded the latest version. After clicking run, a dialogue appeared announcing that dwmapi.dll cannot be found. I rolled back to the previous restore ... no joy. Looked on another XP system, and it isn't there either. Can ADWcleaner run on XP? If so; which dwmapi.dll version do I need? Thanks :)
  2. Hello, I am seeking help with a question/problem. I was browsing the internet and noticed that my chrome was working slower than usual, so I decided to close it and start it up again. While restarting chrome I got an error that said something about Chrome_Elf dll missing, however chrome still restarted itself. I ran Malwarebytes to check for infection and noticed that on the first scan it scanned for less objectives than usual and was much faster with the scan. I restarted my computer and this time the scan took longer than usual and there was less objectives scanned. I have included FRST.txt, Addition.txt and the latest scan with Malwarebytes. I have also ran adwcleaner with clean results. Addition.txt FRST.txt MBAM_scan.txt
  3. I ran Adwcleaner. There were 41 issues. I accepted the recommendation for cleaning and rebooted. Windows mounts and I log on with my password, but the desktop does not appear. I ran task manager to get CMD. I can see my folders are still there and so are the WINDOWS directory, but the desktop does not appear. The mouse icon is the only thing that displays. I searched the forum, and found something similar for a WIN 8 OS but I have WIN 7 professional. It may take me a bit to turnaround responses.
  4. So recently i got some malware on my MacBook Pro and its become so bad i decided finally to get rid of it fully. I downloaded Malwarebyes and opened it up. When I clicked on the scan button as you would normally do, except about 10 seconds in it stopped updating at "Scanning for : Adware.IronCore" and it would not go past this. Im not sure if I'm missing that particular file or some kind of malware is preventing it from finishing. Im not sure what to do, so if mo one knows how to help me with this Im eventually going to just bring it in to the Apple store.
  5. I noticed one day that a lot of shortcuts were missing from my desktop and start menu, and that I couldn't get Malwarebytes Anti-Malware program to run; I even tried the 'Chameleon' executables. I have also noticed that there is a new program that runs on startup called ExpoThemes Manager. I followed the instructions in this post, and have attached my log files to this post: FRST.txt Addition.txt Shortcut.txt
  6. I am ..... I purchased this software on 11/6/2011 - I have two copies of the invoice and eceipt. Somehow it has disappeared from my current computer and I just noted it. I do not know when or how it disappeared. This is a Geek Squad computer and maybe it disappeared during one of thieir updates. So how do I get back?
  7. Recently, many items that have been stored on my computers desktop have disappeared. Documents, folders, pictures, some programs…Any chance someone can help me with this….I am currently running the THREAT SCAN. Any advice would be appreciated. All the best, Kevin
  8. Hi, i need help with this issue im having im having. I have installed Malaware bytes and ran a scan, once it finished it deleted a bunch of files that were infected. Now iam having a pop up system error saying that a miner.dll program is missing and i must install it now to fix the problem. I went through a few different other topics with the same problem and downloaded DDS and ran it, saved the two notepads to my desktop and ill post the DDS.txt in this topic and ill attach the Attach.txt to this as well. attach.txt DDS.txt content: DDS (Ver_2012-11-20.01) - NTFS_AMD64 Internet Explorer: 10.0.9200.16660 BrowserJavaVersion: 10.25.2Run by Calum at 18:06:51 on 2013-08-17Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.16375.13889 [GMT 9.5:30].SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}.============== Running Processes ===============.C:\Windows\system32\lsm.exeC:\Windows\system32\svchost.exe -k DcomLaunchC:\Windows\system32\nvvsvc.exeC:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exeC:\Windows\system32\svchost.exe -k RPCSSC:\Windows\System32\svchost.exe -k LocalServiceNetworkRestrictedC:\Windows\System32\svchost.exe -k LocalSystemNetworkRestrictedC:\Windows\system32\svchost.exe -k LocalServiceC:\Windows\system32\svchost.exe -k netsvcsC:\Windows\system32\svchost.exe -k GPSvcGroupC:\Program Files\NVIDIA Corporation\Display\nvxdsync.exeC:\Windows\system32\nvvsvc.exeC:\Windows\system32\svchost.exe -k NetworkServiceC:\Windows\System32\spoolsv.exeC:\Windows\system32\svchost.exe -k LocalServiceNoNetworkC:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exeC:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exeC:\Windows\system32\taskhost.exeC:\Program Files\Bonjour\mDNSResponder.exeC:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonationC:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exeC:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exeC:\Windows\SysWOW64\PnkBstrA.exeC:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exeC:\Program Files (x86)\Alcohol Soft\Alcohol 120\StarWind\StarWindServiceAE.exeC:\Windows\system32\svchost.exe -k imgsvcC:\Windows\system32\svchost.exe -k LocalSystemNetworkRestrictedC:\Program Files (x86)\TeamViewer\Version8\TeamViewer_Service.exeC:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exeC:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXEC:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exeC:\Windows\system32\sppsvc.exeC:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestrictedC:\Program Files\NVIDIA Corporation\Display\nvtray.exeC:\Windows\system32\Dwm.exeC:\Windows\Explorer.EXEC:\Windows\system32\SearchIndexer.exeC:\Program Files (x86)\Steam\Steam.exeC:\Program Files\Windows Sidebar\sidebar.exeC:\Program Files (x86)\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exeC:\Program Files (x86)\iTunes\iTunesHelper.exeC:\Program Files (x86)\Common Files\Java\Java Update\jusched.exeC:\Program Files\iPod\bin\iPodService.exeC:\Users\Calum\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Usbsupply.exeC:\Users\Calum\AppData\Local\Temp\RarSFX1\Cloudll.exeC:\Windows\System32\svchost.exe -k LocalServicePeerNetC:\Program Files\Windows Media Player\wmpnetwk.exeC:\Windows\System32\svchost.exe -k secsvcsC:\Program Files (x86)\TeamSpeak 3 Client\ts3client_win32.exeC:\Program Files (x86)\Google\Chrome\Application\chrome.exeC:\Program Files (x86)\Google\Chrome\Application\chrome.exeC:\Program Files (x86)\Google\Chrome\Application\chrome.exeC:\Windows\system32\SearchProtocolHost.exeC:\Windows\system32\SearchFilterHost.exeC:\Windows\system32\wbem\wmiprvse.exeC:\Windows\System32\cscript.exe.============== Pseudo HJT Report ===============.mWinlogon: Userinit = userinit.exe,BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dllBHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dllBHO: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dllBHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dllTB: <No Name>: {ae07101b-46d4-4a98-af68-0333ea26e113} - LocalServer32 - <no file>uRun: [GameTracker] C:\Program Files (x86)\GameTracker\GTLite.exeuRun: [AlcoholAutomount] "C:\Program Files (x86)\Alcohol Soft\Alcohol 120\AxAutoMntSrv.exe" -automountuRun: [steam] "C:\Program Files (x86)\Steam\Steam.exe" -silentuRun: [sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRunuRun: [skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrunuRun: [EADM] "C:\Program Files (x86)\Origin\Origin.exe" -AutoStartmRun: [VirtualCloneDrive] "C:\Program Files (x86)\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe" /smRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"mRun: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"StartupFolder: C:\Users\Calum\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Adobe.lnk - C:\Users\Calum\AppData\Roaming\data\Adobe.vbsStartupFolder: C:\Users\Calum\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\CLOUDL~1.LNK - C:\Users\Calum\AppData\Local\Temp\RarSFX1\Cloudll.exeStartupFolder: C:\Users\Calum\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\OPENOF~1.LNK - C:\Program Files (x86)\OpenOffice.org 3\program\quickstart.exeStartupFolder: C:\Users\Calum\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Usbsupply.exeStartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\UPDATE~1.LNK - C:\Program Files (x86)\ESET\MiNODLogin\launcher.exemPolicies-Explorer: NoActiveDesktop = dword:1mPolicies-Explorer: NoActiveDesktopChanges = dword:1mPolicies-System: ConsentPromptBehaviorAdmin = dword:0mPolicies-System: ConsentPromptBehaviorUser = dword:3mPolicies-System: EnableLUA = dword:0mPolicies-System: EnableUIADesktopToggle = dword:0mPolicies-System: PromptOnSecureDesktop = dword:0IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dllIE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dllTrusted Zone: clonewarsadventures.comTrusted Zone: freerealms.comTrusted Zone: soe.comTrusted Zone: sony.comTCP: NameServer = 10.0.0.138TCP: Interfaces\{B8A342E0-651B-4194-BDA9-3F12AF7F73CF} : DHCPNameServer = 10.0.0.138Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dllHandler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dllHandler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dllSSODL: WebCheck - <orphaned>mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\28.0.1500.95\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chromex64-BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dllx64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dllx64-BHO: Skype add-on for Internet Explorer: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dllx64-BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dllx64-TB: <No Name>: {ae07101b-46d4-4a98-af68-0333ea26e113} - LocalServer32 - <no file>x64-Run: [CL2 Launcher] C:\Program Files (x86)\City Life RPG\CL2 Launcher\CL2Launcher.exex64-IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dllx64-Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dllx64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>x64-SSODL: WebCheck - <orphaned>.============= SERVICES / DRIVERS ===============.R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [2013-8-17 418376]R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2013-8-17 701512]R2 Skype C2C Service;Skype C2C Service;C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe [2013-7-12 3289472]R2 StarWindServiceAE;StarWind AE Service;C:\Program Files (x86)\Alcohol Soft\Alcohol 120\StarWind\StarWindServiceAE.exe [2009-12-24 370688]R2 Stereo Service;NVIDIA Stereoscopic 3D Driver Service;C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe [2013-3-14 383264]R2 TeamViewer8;TeamViewer 8;C:\Program Files (x86)\TeamViewer\Version8\TeamViewer_Service.exe [2013-8-11 4308320]R3 MBAMProtector;MBAMProtector;C:\Windows\System32\drivers\mbam.sys [2013-8-17 25928]R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2009-6-11 187392]R3 ScreamBAudioSvc;ScreamBee Audio;C:\Windows\System32\drivers\ScreamingBAudio64.sys [2010-7-1 38992]S2 AxAutoMntSrv;Alcohol Virtual Drive Auto-mount Service;C:\Program Files (x86)\Alcohol Soft\Alcohol 120\AxAutoMntSrv.exe [2012-1-6 75624]S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2013-6-21 162408]S3 BEService;BattlEye Service;C:\Program Files (x86)\Common Files\BattlEye\BEService.exe [2013-5-11 49152]S3 fssfltr;fssfltr;C:\Windows\System32\drivers\fssfltr.sys [2013-8-10 57840]S3 fsssvc;Windows Live Family Safety Service;C:\Program Files (x86)\Windows Live\Family Safety\fsssvc.exe [2013-2-5 1512448]S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;C:\Windows\System32\drivers\rdpvideominiport.sys [2013-5-16 19456]S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2013-5-16 57856]S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2013-5-16 30208]S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2012-12-13 54784]S3 VaneFltr;Lachesis Mouse Driver;C:\Windows\System32\drivers\Lachesis.sys [2007-8-17 30336]S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2013-5-9 1255736]S3 WinRing0_1_2_0;WinRing0_1_2_0;C:\Program Files (x86)\Razer\Razer Game Booster\Driver\WinRing0x64.sys [2013-8-16 14544].=============== Created Last 30 ================.2013-08-17 07:41:42 -------- d-----w- C:\Users\Calum\AppData\Roaming\data2013-08-17 06:12:36 -------- d-----w- C:\Users\Calum\AppData\Roaming\Malwarebytes2013-08-17 06:12:32 25928 ----a-w- C:\Windows\System32\drivers\mbam.sys2013-08-17 06:12:32 -------- d-----w- C:\ProgramData\Malwarebytes2013-08-17 06:12:32 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware2013-08-16 16:54:49 -------- d-----w- C:\Program Files (x86)\ESET2013-08-16 16:51:37 -------- d-----w- C:\Users\Calum\AppData\Local\ESET2013-08-16 16:35:35 -------- d-sh--r- C:\Users\Calum\AppData\Roaming\-4674609872013-08-16 13:44:25 -------- d-----w- C:\Program Files (x86)\RAR Password Unlocker2013-08-16 11:50:15 -------- d-----w- C:\Users\Calum\AppData\Local\Origin2013-08-16 11:34:31 -------- d-----w- C:\ProgramData\Electronic Arts2013-08-16 11:34:30 -------- d-----w- C:\Program Files (x86)\Origin2013-08-16 11:19:59 -------- d-----w- C:\Users\Calum\AppData\Local\Razer2013-08-14 03:25:32 1472512 ----a-w- C:\Windows\System32\crypt32.dll2013-08-11 10:21:09 -------- d-----w- C:\Program Files (x86)\TeamViewer2013-08-11 09:38:03 9460976 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{AA71D0FD-1225-4649-A713-5ABD9E7F267B}\mpengine.dll2013-08-10 13:59:38 737072 ----a-w- C:\ProgramData\Microsoft\eHome\Packages\SportsV2\SportsTemplateCore\Microsoft.MediaCenter.Sports.UI.dll2013-08-10 13:54:57 -------- d-----w- C:\Users\Calum\Tracing2013-08-10 13:53:31 -------- d-----w- C:\Windows\en2013-08-10 13:52:55 -------- d-----w- C:\Program Files (x86)\Microsoft SQL Server Compact Edition2013-08-10 13:52:04 57840 ----a-w- C:\Windows\System32\drivers\fssfltr.sys2013-08-10 13:51:36 -------- d-----w- C:\Windows\PCHEALTH2013-08-10 13:49:06 2876528 ----a-w- C:\ProgramData\Microsoft\eHome\Packages\MCEClientUX\UpdateableMarkup\markup.dll2013-08-10 13:47:58 -------- d-----w- C:\Users\Calum\AppData\Local\Windows Live2013-08-10 13:47:53 -------- d-----w- C:\Program Files (x86)\Common Files\Windows Live2013-08-09 15:41:10 298584 ----a-w- C:\Windows\SysWow64\PnkBstrB.xtr2013-08-09 15:41:05 -------- d-----w- C:\Users\Calum\AppData\Local\PunkBuster2013-08-09 15:39:46 298584 ----a-w- C:\Windows\SysWow64\PnkBstrB.exe2013-08-09 15:39:46 298584 ----a-w- C:\Windows\SysWow64\PnkBstrB.ex02013-08-09 15:39:42 76888 ----a-w- C:\Windows\SysWow64\PnkBstrA.exe2013-08-09 15:04:40 1837683 ----a-w- C:\Users\Calum\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Usbsupply.exe2013-08-09 14:52:32 -------- d-----w- C:\Ubisoft2013-08-09 05:01:56 804384 ----a-w- C:\Windows\SysWow64\fmodex.dll2013-08-09 05:01:56 312864 ----a-w- C:\Windows\SysWow64\fmod_event.dll2013-08-08 14:19:08 -------- d-----w- C:\Users\Calum\AppData\Local\WarThunder2013-08-08 14:19:08 -------- d-----w- C:\ProgramData\WarThunder2013-08-08 14:18:59 -------- d-----w- C:\Program Files (x86)\WarThunder2013-08-05 13:02:09 -------- d-----w- C:\Users\Calum\AppData\Local\PAYDAY 22013-08-04 03:55:25 -------- d-----w- C:\Program Files\Ventrilo2013-08-04 03:54:53 -------- d-----w- C:\Program Files (x86)\Common Files\Wise Installation Wizard2013-08-03 14:32:38 -------- d-----w- C:\Users\Calum\AppData\Local\ArmaAddonSync20092013-08-03 14:32:37 -------- d-----w- C:\Users\Calum\AppData\Local\Yoma_Tools2013-08-03 11:12:56 -------- d-----w- C:\Fraps2013-08-01 16:52:58 -------- d-----w- C:\Users\Calum\AppData\Roaming\SpinTires2013-07-31 07:26:19 -------- d-----w- C:\Users\Calum\AppData\Roaming\.minecraft2013-07-29 08:55:13 -------- d-----w- C:\Program Files (x86)\Call of Juarez Gunslinger2013-07-28 08:29:41 -------- d-----w- C:\Users\Calum\AppData\Roaming\Origin2013-07-28 08:29:15 -------- d-----w- C:\ProgramData\Origin2013-07-25 09:03:30 -------- d-----w- C:\Windows\System32\MRT2013-07-25 07:37:12 -------- d-----w- C:\Program Files\Common Files\EasyInfo2013-07-25 07:31:41 75472 ----a-w- C:\Windows\DSETUP.dll2013-07-25 07:31:41 2245840 ----a-w- C:\Windows\dsetup32.dll2013-07-19 05:47:53 -------- d-----w- C:\Users\Calum\AppData\Local\4A Games2013-07-19 05:29:55 -------- d-----w- C:\Program Files (x86)\Metro Last Light2013-07-18 12:23:49 -------- d-----w- C:\Users\Calum\jagexcache2013-07-18 12:22:50 96168 ----a-w- C:\Windows\SysWow64\WindowsAccessBridge-32.dll.==================== Find3M ====================.2013-07-26 05:13:37 2241024 ----a-w- C:\Windows\System32\wininet.dll2013-07-26 05:12:08 3958784 ----a-w- C:\Windows\System32\jscript9.dll2013-07-26 05:12:04 136704 ----a-w- C:\Windows\System32\iesysprep.dll2013-07-26 05:12:03 67072 ----a-w- C:\Windows\System32\iesetup.dll2013-07-26 03:35:08 2706432 ----a-w- C:\Windows\System32\mshtml.tlb2013-07-26 03:13:24 1767936 ----a-w- C:\Windows\SysWow64\wininet.dll2013-07-26 03:12:04 2877440 ----a-w- C:\Windows\SysWow64\jscript9.dll2013-07-26 03:12:00 61440 ----a-w- C:\Windows\SysWow64\iesetup.dll2013-07-26 03:12:00 109056 ----a-w- C:\Windows\SysWow64\iesysprep.dll2013-07-26 02:49:14 2706432 ----a-w- C:\Windows\SysWow64\mshtml.tlb2013-07-26 02:39:38 89600 ----a-w- C:\Windows\System32\RegisterIEPKEYs.exe2013-07-26 01:59:38 71680 ----a-w- C:\Windows\SysWow64\RegisterIEPKEYs.exe2013-07-25 09:25:54 1888768 ----a-w- C:\Windows\System32\WMVDECOD.DLL2013-07-25 08:57:27 1620992 ----a-w- C:\Windows\SysWow64\WMVDECOD.DLL2013-07-19 01:58:42 2048 ----a-w- C:\Windows\System32\tzres.dll2013-07-19 01:41:01 2048 ----a-w- C:\Windows\SysWow64\tzres.dll2013-07-18 12:22:47 867240 ----a-w- C:\Windows\SysWow64\npDeployJava1.dll2013-07-18 12:22:47 789416 ----a-w- C:\Windows\SysWow64\deployJava1.dll2013-07-09 06:03:30 5550528 ----a-w- C:\Windows\System32\ntoskrnl.exe2013-07-09 05:54:22 1732032 ----a-w- C:\Windows\System32\ntdll.dll2013-07-09 05:53:12 243712 ----a-w- C:\Windows\System32\wow64.dll2013-07-09 05:52:52 224256 ----a-w- C:\Windows\System32\wintrust.dll2013-07-09 05:51:16 1217024 ----a-w- C:\Windows\System32\rpcrt4.dll2013-07-09 05:46:20 184320 ----a-w- C:\Windows\System32\cryptsvc.dll2013-07-09 05:46:20 139776 ----a-w- C:\Windows\System32\cryptnet.dll2013-07-09 05:03:34 3968960 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe2013-07-09 05:03:34 3913664 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe2013-07-09 04:53:47 1292192 ----a-w- C:\Windows\SysWow64\ntdll.dll2013-07-09 04:52:33 663552 ----a-w- C:\Windows\SysWow64\rpcrt4.dll2013-07-09 04:52:33 5120 ----a-w- C:\Windows\SysWow64\wow32.dll2013-07-09 04:52:10 175104 ----a-w- C:\Windows\SysWow64\wintrust.dll2013-07-09 04:46:31 140288 ----a-w- C:\Windows\SysWow64\cryptsvc.dll2013-07-09 04:46:31 1166848 ----a-w- C:\Windows\SysWow64\crypt32.dll2013-07-09 04:46:31 103936 ----a-w- C:\Windows\SysWow64\cryptnet.dll2013-07-09 04:45:07 44032 ----a-w- C:\Windows\apppatch\acwow64.dll2013-07-09 02:49:42 25600 ----a-w- C:\Windows\SysWow64\setup16.exe2013-07-09 02:49:41 7680 ----a-w- C:\Windows\SysWow64\instnm.exe2013-07-09 02:49:39 14336 ----a-w- C:\Windows\SysWow64\ntvdm64.dll2013-07-09 02:49:38 2048 ----a-w- C:\Windows\SysWow64\user.exe2013-07-06 06:03:53 1910208 ----a-w- C:\Windows\System32\drivers\tcpip.sys2013-06-15 04:32:16 39936 ----a-w- C:\Windows\System32\drivers\tssecsrv.sys2013-06-08 18:36:01 108448 ----a-w- C:\Windows\System32\WindowsAccessBridge-64.dll2013-06-08 18:36:00 971680 ----a-w- C:\Windows\System32\deployJava1.dll2013-06-08 18:36:00 1092512 ----a-w- C:\Windows\System32\npDeployJava1.dll2013-06-05 03:34:27 3153920 ----a-w- C:\Windows\System32\win32k.sys2013-06-04 17:32:36 9728 ---ha-w- C:\Windows\SysWow64\api-ms-win-downlevel-shlwapi-l1-1-0.dll2013-06-04 06:00:13 624128 ----a-w- C:\Windows\System32\qedit.dll2013-06-04 04:53:07 509440 ----a-w- C:\Windows\SysWow64\qedit.dll2013-05-31 00:45:08 43680 ----a-w- C:\Windows\System32\drivers\lirsgt.sys2013-05-31 00:45:08 314016 ----a-w- C:\Windows\System32\drivers\atksgt.sys2013-05-19 15:34:18 564824 ----a-w- C:\Windows\System32\drivers\sptd.sys.============= FINISH: 18:07:13.03 =============== In addition i downloaded the gmer program and scanned, saved and this is the contents of the ark.txt file: Ark.txt contents: GMER 2.1.19163 - http://www.gmer.netRootkit scan 2013-08-17 18:20:31Windows 6.1.7601 Service Pack 1 x64 \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP2T0L0-3 ST3500413AS rev.JC45 465.76GBRunning: yedzfvjx.exe; Driver: C:\Users\Calum\AppData\Local\Temp\agloqpog.sys ---- Devices - GMER 2.1 ---- Device \Driver\atapi \Device\Ide\IdePort4 fffffa800ca4f2c0Device \Driver\atapi \Device\Ide\IdePort0 fffffa800ca4f2c0Device \Driver\atapi \Device\Ide\IdePort5 fffffa800ca4f2c0Device \Driver\atapi \Device\Ide\IdePort1 fffffa800ca4f2c0Device \Driver\atapi \Device\Ide\IdeDeviceP3T0L0-4 fffffa800ca4f2c0Device \Driver\atapi \Device\Ide\IdePort2 fffffa800ca4f2c0Device \Driver\atapi \Device\Ide\IdeDeviceP2T0L0-3 fffffa800ca4f2c0Device \Driver\atapi \Device\Ide\IdePort3 fffffa800ca4f2c0Device \Driver\akslu0n3 \Device\Scsi\akslu0n31 fffffa800e3c22c0Device \Driver\akslu0n3 \Device\Scsi\akslu0n31Port7Path0Target0Lun0 fffffa800e3c22c0Device \Driver\VClone \Device\Scsi\VClone1 fffffa800e4442c0Device \Driver\VClone \Device\Scsi\VClone1Port6Path0Target0Lun0 fffffa800e4442c0Device \FileSystem\Ntfs \Ntfs fffffa800d3872c0Device \Driver\NetBT \Device\NetBT_Tcpip_{B8A342E0-651B-4194-BDA9-3F12AF7F73CF} fffffa800e0882c0Device \Driver\USBSTOR \Device\0000007e fffffa800ebe32c0Device \Driver\akslu0n3 \Device\ScsiPort7 fffffa800e3c22c0Device \Driver\usbehci \Device\USBPDO-1 fffffa800e3532c0Device \Driver\cdrom \Device\CdRom0 fffffa800e05b2c0Device \Driver\cdrom \Device\CdRom1 fffffa800e05b2c0Device \Driver\cdrom \Device\CdRom2 fffffa800e05b2c0Device \Driver\usbehci \Device\USBFDO-0 fffffa800e3532c0Device \Driver\USBSTOR \Device\0000007c fffffa800ebe32c0Device \Driver\usbehci \Device\USBFDO-1 fffffa800e3532c0Device \Driver\NetBT \Device\NetBt_Wins_Export fffffa800e0882c0Device \Driver\atapi \Device\ScsiPort0 fffffa800ca4f2c0Device \Driver\usbehci \Device\USBPDO-0 fffffa800e3532c0Device \Driver\atapi \Device\ScsiPort1 fffffa800ca4f2c0Device \Driver\atapi \Device\ScsiPort2 fffffa800ca4f2c0Device \Driver\atapi \Device\ScsiPort3 fffffa800ca4f2c0Device \Driver\atapi \Device\ScsiPort4 fffffa800ca4f2c0Device \Driver\atapi \Device\ScsiPort5 fffffa800ca4f2c0Device \Driver\VClone \Device\ScsiPort6 fffffa800e4442c0 ---- Trace I/O - GMER 2.1 ---- Trace ntoskrnl.exe CLASSPNP.SYS disk.sys ACPI.sys >>UNKNOWN [0xfffffa800ca4f2c0]<< sptd.sys ataport.SYS pciide.sys PCIIDEX.SYS hal.dll atapi.sys fffffa800ca4f2c0Trace 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa800dbee060] fffffa800dbee060Trace 3 CLASSPNP.SYS[fffff8800120143f] -> nt!IofCallDriver -> [0xfffffa800d867580] fffffa800d867580Trace 5 ACPI.sys[fffff8800100b7a1] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP2T0L0-3[0xfffffa800d868060] fffffa800d868060Trace \Driver\atapi[0xfffffa800d82dcb0] -> IRP_MJ_CREATE -> 0xfffffa800ca4f2c0 fffffa800ca4f2c0 ---- Modules - GMER 2.1 ---- Module \SystemRoot\System32\Drivers\akslu0n3.SYS fffff8800539c000-fffff880053e8000 (311296 bytes) ---- Threads - GMER 2.1 ---- Thread C:\Program Files\Windows Media Player\wmpnetwk.exe [4772:4388] 000007fefbc72a7cThread C:\Windows\System32\svchost.exe [4016:3816] 000007feed399688 ---- Registry - GMER 2.1 ---- Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\0D79C293C1ED61418462E24595C90D04 Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\0D79C293C1ED61418462E24595C90D04@p0 C:\Program Files (x86)\Alcohol Soft\Alcohol 120\Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\0D79C293C1ED61418462E24595C90D04@h0 0Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\0D79C293C1ED61418462E24595C90D04@ujdew 0x28 0xB8 0x7C 0xF1 ...Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\0D79C293C1ED61418462E24595C90D04\00000001 Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\0D79C293C1ED61418462E24595C90D04\00000001@a0 0xA0 0x02 0x00 0x00 ...Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\0D79C293C1ED61418462E24595C90D04\00000001@ujdew 0x6B 0xC1 0x39 0x98 ...Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\0D79C293C1ED61418462E24595C90D04\00000001\jdgg40 Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\0D79C293C1ED61418462E24595C90D04\00000001\jdgg40@ujdew 0x35 0x35 0xEA 0x00 ...Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\0D79C293C1ED61418462E24595C90D04 (not active ControlSet) Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\0D79C293C1ED61418462E24595C90D04@p0 C:\Program Files (x86)\Alcohol Soft\Alcohol 120\Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\0D79C293C1ED61418462E24595C90D04@h0 0Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\0D79C293C1ED61418462E24595C90D04@ujdew 0x28 0xB8 0x7C 0xF1 ...Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\0D79C293C1ED61418462E24595C90D04\00000001 (not active ControlSet) Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\0D79C293C1ED61418462E24595C90D04\00000001@a0 0xA0 0x02 0x00 0x00 ...Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\0D79C293C1ED61418462E24595C90D04\00000001@ujdew 0x6B 0xC1 0x39 0x98 ...Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\0D79C293C1ED61418462E24595C90D04\00000001\jdgg40 (not active ControlSet) Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\0D79C293C1ED61418462E24595C90D04\00000001\jdgg40@ujdew 0x35 0x35 0xEA 0x00 ... ---- EOF - GMER 2.1 ---- attach.txt
  9. I recently purchased Malwarebytes Anti-Malware Pro Lifetime - 1 PC - Download from newegg. The delivery method was electronic so I don't have physical media. They delivered product keys without a product id. At this point, I cannot activate the product. Newegg says they cannot help me. Where do I go from here?
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  12. I downloaded Malwarebytes Free and, although it seemed to install properly, the update confirmation window said it successfully updated from version 000.000.00.0 to today's version (I'm making up the number of digits, but it was all zeroes) but after I clicked OK, I got the "database missing or corrupt" message and the invitation to download again, which I did. This resulted in the same scenario. I searched for others with this problem in the forum and followed the instructions I found - downloaded and ran mbam-clean, rebooted, re-downloaded mbam from Major Geeks (which, incidentally, is where I downloaded it from the first time) and nothing changed. I am using an ASUS netbook running XP SP3, 1GB RAM. What should I do?
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