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Found 7 results

  1. Very annoying, I was working on PPT and it suddenly shut down saying MWB has detected a generic ransomware and now it won't load properly unless I disable the ransomware protection, log file attached. log.txt
  2. Logs of one of our employees computers attached. Microsoft Office Professional Plus 2013, Word and Excel known for sure, but suspect all office application affected. Update Office with latest updates from Microsoft. Update Anti-Exploit to 1.12.1.42/1.12.1.42 Open Microsoft office program of your choice. Write whatever data fancies you. I've been just opening Word and typing 'test.' Attempt to Save As Anti-Exploit triggers a Process Hollowing Protection attack prevention, closing Office and losing all data. Individual machines can be fixed via turning o
  3. I have been having a lot of trouble with Microsoft Office 2016. The programs take a long time to open if at all and then will not save. Sometimes they just hang on the desktop never to do anything. Sometimes I get application error when trying to open or save. I might remove a background from a picture and then want to save that picture but the program just shows a never ending spinning circle. This problem has plagued our computer for months and has been distressing both myself and my husband. We need to use office programs quite often - mostly Word and Excel. Of course we thought that
  4. I have Malwarebytes Premium. Current version is 3.0.6. It is causing exception errors when I try to open Office Word or Excel application. I am told that Malwarebytes corrected this in version 3.1. My questions is, "Has this been corrected for Premium users as well? if so, how do I update my software?" Thanks
  5. I am using MBARW Beta and recently got a pop-up notice that MBARW had found and quarantined a ransomware attack (I wasn't doing anything in particular at the time, such as browsing the itnernet). Despite the notice, I could find nothing in my quarantine file. Right afterwards, however, I found the short-cut icons for my Microsoft Office products (WORD, Powerpoint, etc) no longer worked and I was completely unable to start these programs. I ended up reinstalling all of the Microsoft programs which now start and run properly. I have a gut feeling that the disconnection of the Microsoft start
  6. Hello!!! I am not the typical computer "geek" (sorry for the generic terminology) but I do have a little bit more than just basic understanding of computer systems and operation/performance. That's generally my husband or best friends department. However, as they sit and continue to scratch their head and convince themselves that it may be this issue or that issue, I thought for the best interest of my time and getting our system back to working performance I would ask the professionals. So, not sure when this first popped up but I guess that it was as far out as 2 weeks ago to maybe
  7. Hope someone can help me please...long story but! I bought my laptop off the company who made me redundant, so had all the programmes, anti virus etc. Anyway, laptop started switching itself on and off the other day so I thought I would be clever and do a system restore. Trouble is, I did a whole system restore rather than go to a previous date. Now have none of the programmes, files etc. The main thing I want is to restore my wireless internet connection. I've searched but can only find updates. Can anyone tell me how to find and download the wireless driver for an HP Compaq 6715s plea
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