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Found 6 results

  1. I thought Mbam 3 licence had only one key. I downloaded mb3-setup-consumer-3.5.1.2522-1.0.391-1.0.6183.exe and there is a space for an ID as well as a key? is this correct and is it lifetime or annual?
  2. Hey, Recently I bumped into an issue with Malwarebytes 3. Whenever I run a Custom Scan or a Threat Scan, Malwarebytes crashes with the following message "We're sorry, but the Malwarebytes service stopped working. The program will now restart". It crashes everytime and always at the end of the scan. Nothing is logged, so I can't see what the threats are, if there are any. Things I tried: - Followed every forum topic about this. Nothing - Reinstalled the program. Nothing - Disabled various settings. Nothing - Run as administrator. Nothing In the Event Viewer I see this: - Faulting application path: C:\Program Files\Malwarebytes\Anti-Malware\mbamservice.exe - Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll I have the exact same Malwarebytes on my laptop and it runs fine there. I run Windows 10, update 1803 on both machines. Now I know that ntdll.dll is a important system file, so I'm not touching that, but what is wrong? Any solutions are okay with me, so are workarounds, if there is any. Thanks. Stuxnet
  3. Hi all, I too got hit by the high memory issue with MBAM3. I finally figured out that it was a mbam issue after many program and pc crashes and freezes... Kudos for mbam staff getting a fix. Here is a suggestion: some sort of alerts for paid users? It could be via email (opt in), or even better, is it difficult to implement an alert notification system from within mbam3 itself? At the moment, I only get notifications regarding protection settings, or if malware is detected or blocked. Why not have a built in alert system, with actual popups on-screen, for critical issues like the memory issue we had today? The issue without notifications like this is what happened to me: I had the issue, and even with mbam3 updating itself automatically to a fixed version didn't fix it. I needed to disable stuff and then restart, but how was I to know to do all this? I only found out as I was about to put in a bug report here, only then to read about the issue and how to fix it. An inbuilt notification popup, such as "there is a critical issue with malwarebytes. Please upgrade to version XX.XX then turn off web protection, disable mbam in services.msc, then reboot". That way I could have saved a day of me thinking my computer or software had major issues. Good idea? Anyway, thanks for the fix. Cheers - Justin.
  4. Hi all, running Mbam Premium version 3.3.1.2183 on Windows 10 Home version 1709 OS build 16299.125 64bit. Just now I decided to run an extra manual scan, and noticed that it was running in free mode, with all real-time ability obviously disabled. For how long? I have no idea. It could have been in free mode for weeks, I have no idea. But I had definitely entered my license details when I set up this particular Windows 10 partition instance, which was from memory 2 months ago, and was definitely running the paid, activated form last time I checked. That is concerning if, for whatever reason, mbam 3 decides to silently revert to a free version without warning. I've never seen this before, and so I've trusted mbam3 lately to be basically set and forget, until the paid version gives me any sort of notification, which means I don't interact with mbam3 at all unless I get notifications. But of course I wasn't getting any, as mbam3 slipped quietly out of its premium activated state and into free version. Also, two other issues. Upon reactivating mbam3, I decided to do a manual scan (as planned). Nothing detected at all, which is good, but the CPU hit was high, in excess of 70% CPU usage throughout. At 70% usage, that is enough to stall everything else on my machine, and makes it impractical to do anything other than the scan. Lastly, I had trouble turning on real-time web protection at first, but it seems to be sticking for now. This is just a general report of these issues. I am aware of all the other steps that I can take (logs etc) to give to tech support, but I'm tired right now, and so am just putting this up as a first step to see what everyone else says. Thanks - Justin
  5. Identical to this thread: Only, I noticed when mine went sour... immediately following the last "Windows Update". Here are my files: mb-check-results.zip FWIW, I am running paid versions of MBAM on all my PCs; this is my first forray into these forums. Thanks, in advance.
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