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Found 4 results

  1. Following recurring messages re real-time protection deactivation, I used MB-Clean to uninstall Malwarebytes 3. On reboot, I now get a download failure message. Log file is attaced. mb-clean-results.txt
  2. What are the command line arguments for the latest MB-Clean tool. 3.xx? Im trying to run the MB-clean to uninstall endpoint protection, but not removing the folders or program. I read somewhere I need to use the /cloud switch? Where is this information at? I searched the forums. I cannot find any information about this.
  3. ** Download MB-Check Here ** How to use it? Download the latest version of MB-Check by clicking the link above Double-click and run mb-check.exe A command window will appear stating "running mb-check" followed by "running mb-grab" Upon completion, a prompt will appear letting you know it's done and the "mb-check-results.zip" file will be on your desktop Attach the "mb-check-results.zip" file to your support case and/or your forums thread for further assistance Changelog: Overview of MB-Check:
  4. Setting up a separate thread for something I discovered along the way of fixing another problem. I had to uninstall & reinstall Malwarebytes to resolve an issue. I would start from just logging into the computer and not having and programs, browser windows, etc. open. Running the uninstaller (Add/Remove Programs) had the following experience: 1) The uninstaller might not delete C:\Windows\System32\mbae64.sys...it completes successfully, but a re-install will conk out because the installer can't overwrite it. ("DeleteFIle failed; code 5 Access is denied.") 2) The mb-clean.exe might not delete mbae64.sys either 3) Trying to rename/delete mbae64.sys can fail because access denied...and you can't take ownership of the file. I lied to the computer - tried to rename the file to mbae64.sys.bak, when it popped up Access Denied, I ignored all of that and rebooted the machine with that prompt still open. The machine came back up with the rename complete and I was able to delete the file. I don't know where the problem lies, but I suggest that both the uninstaller and the clean tool need the ability to take ownership of this file in order to delete it...and me trying to manually take ownership of the file to delete it never seemed to work. Hope this information helps.
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