Search the Community
Showing results for tags 'malwarebytes disappeared'.
Found 1 result
Hey, I'm sad to say that I'm at a total loss when it comes to computers, and I'm a 90's kid. Ugh. Also, I apologize if I'm posting this in the wrong forum. I've tried doing what was suggested for people with similar problems in this forum, but nothing is working. I don't know when it happened, I don't pay much attention to it, but sometime between 4/19/18 and today 4/30/18 my Malwarebytes program was removed from my computer. During this time Windows did force an update, and this may be what caused the program to disappear. I noticed that I wasn't getting any updates on scans recently, and went to run Malwarebytes, and it gave me an error saying something like "unable to connect to program" or something like that, and I realized that I was using the "M" pinned to my taskbar, and the actual program was gone from my computer. So, I ended up going to Malwarebytes website, and re-downloaded the software. Once the files were downloaded and installed everything looked like it did before this mess started, except now it says, "You're not fully protected One or more Real-Time Protection layers are turned off." The layer that is "turned off" is "Exploit protection." I went to "My Account" and re-entered my access key, and ID, because I noticed the key was different, and it reverted back to the different key, but after doing some research this seems to be okay since there was an update with the way keys are assigned now, and I can use either the new key, or my old one. So, that is all fine and dandy. But still, whenever I try to click the Exploit Protection to "on," nothing happens. I'm getting really frustrated. I've tried closing down the program, and then re-launching it, and it still shows the Exploit Protection is off. PLEASE, ANYONE, HELP?!