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Found 2 results

  1. My nephew shares a desktop Win 7 PC with 4 other family members. He plays an online game using Google thru Firefox and seems to have infected the computer. I visit every month or two to run scans, update programs and general maintenance. This time Malwarebytes free has detected 228 items and freezes at the 04:54 mark every time, even in Safe Mode. The screen shows: Currently Scanning: Heuristics Analysis Items Scanned: 496,262 Time Elapsed: 00:04:54 Threats Identified: 228 I paused the scan after it found the 228 and most of the items started as;: C:\Users\Marcello_2\AppData\Local\Google|Chrome\User Data\Default\Extensions\ eogmpgppidehapppmipeahegomlindkg\171.3557.1015.28_0\icons\19.png \icons\48.png \javascript\serve_ShellAus \main\view_Broker.js \metadata \toggle SuperAntiSpyware found over 30 items that I was able to delete before running MBAM. AVG free did not find any issues. Hitman Pro found a few and was able to delete them. Rkill cleaned a couple of items. It just gets stuck on MBAM. I have to go into Task Mgr to End Task. This build is running Win7 Home 64-bit SP1, AND Phenom 9750 @ 2.40 GHz with 4 GB DDR2 RAM What are the steps to get rid of the items? BTW, I've tried a few things suggested by forum support on BleepingComputer.com with no luck. I will post the Support Tool log in a few days. Thanks.
  2. Greetings! We have a new Beta available through our in-app Beta channel 3.5.0 We’ve started rolling out upgrades for this version. If you are signed into the Beta setting and don't want to wait to be notified by the program that your upgrade is available you can always grab the upgrade manually by clicking Install Application Updates in Settings > Application (if you're running MB 3.2 or later). Here’s the list of changes / improvements in 3.5.0: Performance/protective capability Added support for Hypervisor Code Integrity (HVCI) and Device Guard to meet Microsoft compliance requirements Improved the remediation process so fewer reboots are required Improved the accuracy of the Web Protection module Improved driver management for increased stability Continued improvements to overall protection, detection and remediation Usability Updated the dashboard design to better showcase Malwarebytes real-time protection features Updated Notification Center behavior to make it easier to dismiss Numerous other user interface and copy enhancements Stability/issues fixed Fixed issue where anti-ransomware module could cause high CPU and memory use Fixed an issue where Malwarebytes would open to the scan tab instead of the dashboard Fixed reported crashes related to Web Protection Fixed several translation issues Addressed other miscellaneous defects Thanks!
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