Jump to content

Search the Community

Showing results for tags 'malwarebytes 3 premium'.



More search options

  • Search By Tags

    Type tags separated by commas.
  • Search By Author

Content Type


Forums

  • Announcements
    • Malwarebytes News
    • Beta Testing Program
  • Malware Removal Help
    • Windows Malware Removal Help & Support
    • Mac Malware Removal Help & Support
    • Android Malware Removal Help & Support
    • Malware Removal Self-Help Guides
  • Malwarebytes for Home Support
    • Malwarebytes 3 Support Forum
    • Malwarebytes for Mac Support Forum
    • Malwarebytes for Android Support Forum
    • False Positives
    • Translator Lounge
    • Comments and Suggestions
  • Malwarebytes for Business Support
    • Malwarebytes Endpoint Protection
    • Malwarebytes Incident Response (includes Breach Remediation)
    • Malwarebytes Endpoint Security
    • Malwarebytes Business Products Comments and Suggestions
  • Malwarebytes Tools and Other Products
    • Malwarebytes AdwCleaner
    • Malwarebytes Junkware Removal Tool Support
    • Malwarebytes Anti-Rootkit BETA Support
    • Malwarebytes Techbench USB (Legacy)
    • Malwarebytes Secure Backup discontinued
    • Other Tools
    • Malwarebytes Tools Comments and Suggestions
  • General Computer Help and Security Updates
    • BSOD, Crashes, Kernel Debugging
    • General Windows PC Help
  • Research Center
    • Newest Rogue-Ransomware Threats
    • Newest Malware Threats
    • Newest Mobile Threats
    • Newest IP or URL Threats
    • Newest Mac Threats
    • Report Scam Phone Numbers
  • General
    • General Chat
    • Forums Announcements & Feedback

Find results in...

Find results that contain...


Date Created

  • Start

    End


Last Updated

  • Start

    End


Filter by number of...

Joined

  • Start

    End


Group


AIM


MSN


Website URL


ICQ


Yahoo


Jabber


Location


Interests

Found 2 results

  1. In the early morning of Saturday, January 27, 2018, a faulty Web Protection update was released which caused a connection issue for many of our customers. As a side effect of the web protection blocks, the product also spiked memory usage and possibly caused a crash. We triaged the issue quickly and pushed a protection update on Saturday, January 27, 2018 at 10:48a PST. The affected products were Malwarebytes 3 Premium, Malwarebytes Management Console (MBMC), and Malwarebytes Endpoint Protection (aka Malwarebytes Cloud Console). Malwarebytes for Mac, Android, AdwCleaner, Incident Response and Breach Remediation were not and are not affected. For a complete description and root cause analysis please click here. Please note endpoints were not affected if they were turned off before Saturday, Jan 27, 2018 and then were not turned back on until after Saturday, Jan 27, 2018 at 11am PST. For affected endpoints, this thread is intended as recovery guidance. Guidance below applies to home users and/or Malwarebytes 3 Premium users. If you're a corporate user, click here for details on how to recover your systems. If you are not experiencing issues and/or are using Update package version 1.0.3808 or higher, you do not need to do anything. For home users and/or Malwarebytes 3 Premium users Restart PC - note it may take up to three restarts after the update to stabilize the system Verify you have Update package version 1.0.3808 or higher Open Malwarebytes Click Settings, then About tab Look for "Update package version 1.0.3808" or higher In most cases, 1-3 restarts will solve the issue. If after the restarts you're still experiencing high RAM usage and/or Web Protection is not starting, please continue below. If restarting does not solve the issues, please download and run MB-CLEAN Download MB-CLEAN Close all open applications Double-click and run mb-clean-3.1.0.1031.exe A prompt with an option to clean up the system will appear: click Yes Yes - will proceed with backing up the license key (Malwarebytes 3.x only) and initiating the cleanup process Once the cleanup process is completed, a prompt will appear: Yes - will proceed and post reboot you will be prompted to continue with the downloading, installation and activation of latest version of Malwarebytes 3 No - will exit the utility and you will not be prompted (post reboot) to download, reinstall and re-activate (not recommended) We recommend rebooting immediately. Additionally, stopping at this step is not recommended and will most likely not resolve your issue(s). Upon reboot, a prompt will appear: click Yes Yes - will download, install and activate the latest version of Malwarebytes 3 No - will exit the utility and Malwarebytes 3 will not be downloaded, reinstalled or re-activated (not recommended) Verify you have Update package version 1.0.3808 or higher Open Malwarebytes Click Settings, then About tab Look for "Update package version 1.0.3808" or higher If the above does not solve your issues and you're a home user and/or Malwarebytes 3 Premium user, please start a new topic.
  2. Purchased 8/14/2017. Problems downloading, never able to Open Malwarebytes. Could not setup My Account. Three Service Tickets started over last 6 days - no return contacts. Very FRUSTRATED !
×

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.