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Found 7 results

  1. Upgradeds today my tiny W10 32 bits tablet fromW10 build 183173 to build 18323 Upgradse went OK After the update BWB 3..6.1.1711 came up with errors Web protection Off Malware protection Off Ransomware protection Off They cannot be sitche on . Warning of a possible rootkit is given. MalwareBytes ran a scan but did not find any problems Tried uninstallation and reinstallation ( plus reactivation) but the problem still stays. Was still working OK on Build 18317.
  2. When start computer Malware Protection turn off and cannot turn on. Web protection, Exploit protection and Ransomware protection are turn on normally when start.
  3. Web protection and Malware protection can't be turned on after reboot on Windows 8.1 Pro 64-bit, MalwareBytes 3.4.5.2467. When I reboot one of my systems, it boots up with Web protection and Malware protection turned off. When I try to turn them on from settings , in the MalwareBytes app UI, or from the service tray, they won't turn on. I tried to change them by restoring defaults but that seems to make no changes. I have rebooted this system a couple of times. I also tried updating the MalwareBytes app itself but I already have the latest. Also, before I rebooted, these were turned on and working. What can be done to fix this? Do I need to uninstall/reinstall or is there a shorter/safer way to fix this issue?
  4. I'll try to keep this to the point as there is a lot to tell you, let me preface that I have read many forum posts about this issue and the solutions that worked for them did not work for me. And I have done this with a second account between 2 other pc's and have exactly the same problem ___________________________________________________________________________________________________ I migrated my licence from 1 installation to another on a different machine, I logged into my mbam site account and deactivated the seat that was used before activating my licence on the new installation, it worked fine, except... when my pc starts up all protection modes show as ON for about 20 seconds or so then web protection and ransomware protection show OFF going to protection options and switching them on, leaves them in starting position (which many people face) ___________________________________________________________________________________________________ Here's what I have done: as suggested in the forums, i did the following: - enable 'delay RTP when MB starts' (15sec) - both restart services & reboot that did nothing - changed the mbam shortcut advanced setting 'start as administrator' to enabled - changed the service property 'log on as:' implicitly to the administrator account with password entered - restarted services & reboot - once rebooted closed mbam app, right-clicked on app and selected start as administrator now Malware protection is off as well as the other two leaving only Exploit protection on now - so before i reinstall, I thought I'd ask here first ___________________________________________________________________________________________________ I have compiled the mbam log as described in the forums and attached it here along with screenshots of what i see on startup and ~20seconds after. if anybody is able to assist me i would be tremendously grateful to you thank you for your time and patience i know this was wordy mb-check-results.zip
  5. Hello, i installed Malwarebytes 3.2.2 on an old Windows 2003 Server for some testing, but i can't start neitherMalware Protection nor Web Protection. I searched in the old topics and i saw that this problem as arised in the past, but none of the proposed solution was able to solve my problem. The program ad the signature DB are up to date and when i try to enable Malware Protection i see these lines in the log : 10/26/17 " 16:59:16.137" 11193843 1c18 1838 ERROR RtpSDK RtpUserImpl::Start "RtpUserImpl.cpp" 166 "Driver Start failed (1060)." 10/26/17 " 16:59:16.137" 11193843 1c18 1838 ERROR RTPControllerImpl mb::rtpcontrollerimpl::RtpShimModuleLoader::Start "RTPShimLoader.cpp" 188 "Failed to start Rtp SDK; status=5" 10/26/17 " 16:59:16.137" 11193843 1c18 1838 ERROR RTPControllerImpl mb::rtpcontrollerimpl::RTPControllerImpl::StartProtection "RTPControllerImplHelper.cpp" 530 "Failed to start the RTP SDK!" 10/26/17 " 16:59:16.137" 11193843 1c18 1838 ERROR RTPControllerCOM CRTPController::StartProtection "RTPController.cpp" 509 "Failed to start protection in the RTP module!" Can someone please point me in the right direction? Many thanks in advance.
  6. I am using Malwarebytes version 3.2.2.2029 Component package version 1.0.212 Update package version 1.0.3108 Since yesterday - 26 October. Malware Protection is switching off automatically a few seconds after I switch it on. Attached is MB zip filemb-check-results.zip. Hope someone can assist. Perhaps an update problem? Cheers to all
  7. I have Malwarebytes Premium and for the last few days I've been having several problems. I have version 3.2.2.2029 comp pkg 1.0.212 update package 1.0.3108. A small screen pops up and says anti-rootkit driver not responding and to re-start which I do. Then the web protection, ransomware,and malware protection are all turned off and won't come back on. Yesterday I downloaded the mb clean file (which I read in this forum) and did what it said then everything was fine. This morning I had the same problem so I went to the website and downloaded malwarebytes again and it was fine. I'm not a technical person but I'm wondering if anyone else is having this problem?
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