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Found 3 results

  1. I see a lot of posts about Malwarebytes 3 causing Windows 7 to become unresponsive. I want to join those reporting this problem on Windows 10 as well. In recent months, I noticed my laptop feeling sluggish, occasionally becoming unresponsive for > 10 seconds. I blamed Windows and soldiered on. In December 2018, Chrome suddenly became unusable with every control and website freezing for 20 seconds or more before finally responding. I went through recommended troubleshooting steps all the way up to complete reset/reinstall. Nothing helped. Edge and Firefox were usually responsive, but not entirely free of this issue. Checked system performance/resources, network speed, etc. No obvious issues found. Then, I tried turning off Malwarebytes Real Time Protection. Not only Chrome, but all apps and Windows 10 itself immediately become snappy and responsive again. After more testing, I discovered Malware protection is the problem layer. I can leave all other Real-Time protection layers on and have excellent response time as long as Malware protection remains off. Until recent months, I had all Real-Time protection layers on since version 3 was released with little or no significant sluggishness. Freezing was evident in multiple apps. I noticed it first in apps such as Chrome, Firefox and Clatter because I use them a lot. Chrome was by far the worst, with all websites and app controls being consistently unresponsive for long periods. Surprisingly, even though it's frequently used and my default browser, Edge was least impacted by this issue (after being the problem child in previous years). Information below is probably included in the logs, but I'm adding it here so others can easily see/compare to their own configurations: This PC is not running any other malware solutions other than Windows Defender and Malwarebytes. Malwarebytes Premium version: 3.6.1.2711; component package: 1.0.508; update package: 1.0.8698 Windows 10 1809 (build 17763.195) Device: HP Spectre x360 i7, 16GB RAM, storage: 476 GB SSD (286 GB free) Chrome version 71.0.3578.98 (64-bit) mbst-grab-results.zip
  2. Since 17/12/2018 I started getting intermittent random PC freezes/lockups on my Windows 7 PC. I'm a long term user of MB, also on two Windows 10 PCs which are not having any problems. My MB version on the Windows 7 PC (now uninstalled) were: Malwarebytes Version: 3.5.1.2711 Component Package Version: 1.0.508 Update Package Version: 1.0.8722 My Windows 7 version is: Windows 7 Ultimate Version 6.1 (Build7601: Service Pack 1) My PC would freeze (screen frozen no mouse, or keyboard action possible) at random intervals, anywhere from 2 minutes after login to 120 minutes after login. Failures NEVER occurred in Windows Safe Mode with networking enabled, nor in Windows normal mode with the Ethernet network disconnected. Failures DID occur in Windows Normal Mode at a login prompt, without any users logged in or any applications running. Unaware that MB was the cause of my freezes, following one of the failures, I detected activity in the log file MBAMSERVICE.LOG as pasted below. Accessing reports in these Malwarebytes forums I read entries about MB causing freezes earlier in 2018 such as "3.4.4 is freezing my computer" By Anorax, March 12, 2018 in Malwarebytes 3 Support Forum, so I decided to completely uninstall MB on my Windows 7 PC. From the time I first logged in to Windows 7 normal mode after Malwarebytes was removed (now some 30 hours) I have not had any further PC Freezes, or lockups. What I am trying to determine is whether others have had similar 'freezing lockups' in Windows 7? What version of MB I should be using to prevent them? And is there any configuration action I can take to prevent such freezes/lockups happening again? Thank you. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ My PC freeze occurred at 01/11/19 17:19:34 following which I rebooted my PC into Safe Mode at 17:37:22. The entries in this file near the time of failure, there were many Warning entries prior to the PC freeze/lockup: 01/11/19 " 16:19:31.722" 663499 0228 09b8 WARNING MBAMChameleon PreProcHandleOperationRoutine "mbamwatchdog.c" 725 "Obj 01/11/19 " 16:19:35.691" 667465 0e9c 0f54 INFO ActionsShim ActionsShim::FinishUpdate "actionsshim.cpp" 129 "Finishing u 01/11/19 " 16:19:35.838" 667606 0e9c 0f54 INFO MBAMShimImpl MBAMShimImpl::FinishUpdate "mbamshimimpl.cpp" 131 "MBAMCor 01/11/19 " 16:19:35.979" 667746 0e9c 0f54 INFO MBAMShimImpl MBAMShimImpl::InitializeInternal "mbamshimimpl.cpp" 62 01/11/19 " 16:19:33.194" 664971 01dc 020c WARNING MBAMChameleon PreProcHandleOperationRoutine "mbamwatchdog.c" 725 "Obj 01/11/19 " 16:19:38.137" 669914 0228 09b8 WARNING MBAMChameleon PreProcHandleOperationRoutine "mbamwatchdog.c" 725 "Obj 01/11/19 " 16:19:39.212" 670989 01dc 0258 WARNING MBAMChameleon PreProcHandleOperationRoutine "mbamwatchdog.c" 725 "Obj 01/11/19 " 16:19:43.238" 675016 0e9c 0f54 INFO MBAMCoreImpl MBAMCoreImpl::Initialize "mbamcoreimpl.cpp" 123 "MBAMCor 01/11/19 " 16:19:43.238" 675016 0e9c 0f54 INFO BrowserSDKShim BrowserSDKShim::FinishUpdate "browsersdkshim.cpp" 154 01/11/19 " 16:19:43.390" 675156 0e9c 0f54 INFO UpdateControllerImpl mb::updatecontrollerimpl::CUpdateControllerImpl::Pro 01/11/19 " 16:19:43.390" 675156 0e9c 0f54 INFO UpdateControllerImpl mb::updatecontrollerimpl::CUpdateControllerImpl::Upd 01/11/19 " 16:19:43.400" 675172 0e9c 0f54 INFO UpdateControllerImpl mb::updatecontrollerimpl::CUpdateControllerImpl::Upd 01/11/19 " 16:19:43.409" 675187 0e9c 0f54 INFO UpdateControllerImpl mb::updatecontrollerimpl::CUpdateControllerImpl::Val 01/11/19 " 16:19:44.575" 676342 0e9c 0f54 INFO UpdateControllerImpl mb::updatecontrollerimpl::CUpdateControllerImpl::Val 01/11/19 " 16:19:44.575" 676342 0e9c 0f54 INFO UpdateControllerImpl mb::updatecontrollerimpl::CUpdateControllerImpl::Che 01/11/19 " 16:19:44.580" 676357 0e9c 0f54 INFO UpdateControllerImpl mb::updatecontrollerimpl::CUpdateControllerImpl::Pro 01/11/19 " 16:19:44.580" 676357 0e9c 0f54 INFO UpdateControllerImpl mb::updatecontrollerimpl::CUpdateControllerImpl::DoU 01/11/19 " 16:19:44.580" 676357 0e9c 1424 INFO CleanControllerImpl CleanDBParser::Parse "cleandbparser.cpp" 18 "Parsing 01/11/19 " 16:19:44.582" 676357 0e9c 1424 INFO GalaxyRuleParser mb::common::galaxyrules::SimpleRuleFileParserV2::Parse 01/11/19 " 16:19:44.630" 676394 0e9c 1678 INFO MBAMWebProtection CSIRPCompleteCanceledIrp "cancelsafeirps.c" 99 "Min 01/11/19 " 16:19:44.630" 676394 0e9c 167c INFO MBAMWebProtection CSIRPCompleteCanceledIrp "cancelsafeirps.c" 99 "Min 01/11/19 " 16:19:44.634" 676398 0e9c 1690 INFO MBAMWebProtection DriverDispatchCleanup "driver.c" 203 "Client has disc 01/11/19 " 16:19:44.638" 676402 0004 0040 INFO MBAMWebProtection AddressHostFinalize "addresshost.c" 404 "At most 0 'loca 01/11/19 " 16:19:44.638" 676402 0004 0040 INFO MBAMWebProtection DriverUnload "driver.c" 162 "MBAMWebProtection servi 01/11/19 " 16:19:44.883" 676654 0e9c 1500 INFO MWACShimImpl MwacShimImpl::Initialize "mwacshimimpl.cpp" 357 "Initial 01/11/19 " 16:19:44.909" 676685 0e9c 1500 INFO MWACShimImpl MwacShimImpl::InitializeInternal "mwacshimimpl.cpp" 113 01/11/19 " 16:19:44.909" 676685 0e9c 1500 INFO MwacLibImpl MWAC_Initialize "mwaclib.cpp" 27 "Initializing Mwac SDK (3.1. 01/11/19 " 16:19:46.035" 677808 0e9c 1500 INFO MwacControllerImpl mb::mwaccontrollerimpl::MwacControllerImpl::InitializeMw 01/11/19 " 16:19:45.211" 676987 0004 002c INFO MBAMWebProtection DriverEntry "driver.c" 121 "MBAMWebProtection service s 01/11/19 " 16:19:45.214" 676990 0e9c 062c INFO MBAMWebProtection DriverDispatchCreate "driver.c" 191 "Client has conn 01/11/19 " 16:19:48.151" 679928 0228 0310 WARNING MBAMChameleon PreProcHandleOperationRoutine "mbamwatchdog.c" 725 "Obj ~ 01/11/19 " 17:08:33.126" 3604903 0c28 0690 INFO MBAMChameleon EnumerateAndDeleteIfeoKeys "watchdog-common.c" 1029 "Enu 01/11/19 " 17:08:33.126" 3604903 0c28 0690 INFO MBAMChameleon EnumerateAndDeleteIfeoKeys "watchdog-common.c" 1099 "Enu ~ 01/11/19 " 17:18:51.980" 4223757 01dc 0258 WARNING MBAMChameleon PreProcHandleOperationRoutine "mbamwatchdog.c" 725 "Obj 01/11/19 " 17:19:01.153" 4232930 0228 09b8 WARNING MBAMChameleon PreProcHandleOperationRoutine "mbamwatchdog.c" 725 "Obj 01/11/19 " 17:19:04.023" 4235800 01dc 0258 WARNING MBAMChameleon PreProcHandleOperationRoutine "mbamwatchdog.c" 725 "Obj 01/11/19 " 17:19:11.167" 4242944 0228 0310 WARNING MBAMChameleon PreProcHandleOperationRoutine "mbamwatchdog.c" 725 "Obj 01/11/19 " 17:19:13.058" 4244835 01dc 0258 WARNING MBAMChameleon PreProcHandleOperationRoutine "mbamwatchdog.c" 725 "Obj 01/11/19 " 17:19:21.168" 4252945 0228 0310 WARNING MBAMChameleon PreProcHandleOperationRoutine "mbamwatchdog.c" 725 "Obj 01/11/19 " 17:19:22.087" 4253864 01dc 0224 WARNING MBAMChameleon PreProcHandleOperationRoutine "mbamwatchdog.c" 725 "Obj 01/11/19 " 17:19:26.584" 4258359 0e9c 0f54 INFO UpdateControllerImpl mb::updatecontrollerimpl::CUpdateControllerImpl::Val 01/11/19 " 17:19:27.755" 4259529 0e9c 0f54 INFO UpdateControllerImpl mb::updatecontrollerimpl::CUpdateControllerImpl::Val 01/11/19 " 17:19:27.755" 4259529 0e9c 0f54 INFO UpdateControllerImpl mb::updatecontrollerimpl::CUpdateControllerImpl::Che 01/11/19 " 17:19:27.760" 4259529 0e9c 0f54 INFO UpdateControllerImpl mb::updatecontrollerimpl::CUpdateControllerImpl::DoU 01/11/19 " 17:19:27.760" 4259529 0e9c 0f54 INFO UpdateControllerImpl mb::updatecontrollerimpl::CUpdateControllerImpl::DoU 01/11/19 " 17:19:27.761" 4259529 0e9c 0f54 INFO UpdateControllerImpl mb::updatecontrollerimpl::CUpdateControllerImpl::Get 01/11/19 " 17:19:27.761" 4259529 0e9c 0f54 INFO UpdateControllerImpl mb::updatecontrollerimpl::CUpdateControllerImpl::Get 01/11/19 " 17:19:27.761" 4259529 0e9c 0f54 INFO UpdateControllerImpl mb::updatecontrollerimpl::CUpdateControllerImpl::Get 01/11/19 " 17:19:28.930" 4260699 0e9c 0f54 INFO UpdateControllerImpl mb::updatecontrollerimpl::CUpdateControllerImpl::DoU 01/11/19 " 17:19:28.930" 4260699 0e9c 0f54 INFO UpdateControllerImpl mb::updatecontrollerimpl::CUpdateControllerImpl::DoU 01/11/19 " 17:19:31.182" 4262959 0228 0320 WARNING MBAMChameleon PreProcHandleOperationRoutine "mbamwatchdog.c" 725 "Obj 01/11/19 " 17:19:34.131" 4265908 01dc 0224 WARNING MBAMChameleon PreProcHandleOperationRoutine "mbamwatchdog.c" 725 "Obj Following this entry my PC froze/locked up. Restarted PC. 1101/11/19 " 17:37:22.399" 24273 042c 0448 INFO LogController CLogController::Start "logcontroller.cpp" 93 "Started log 01/11/19 " 17:37:22.399" 24273 042c 0448 INFO LogController CLogController::Start "logcontroller.cpp" 95 "Local time
  3. I re-installed MBAM about 6 days ago and I started noticing that upon trying to connect to my VPN provider the machine would intermittently freeze and take over a minute to connect to my VPN. I thought it was the VPN and did a repair on it and everything seemed fine for a day or so before I starting having the issue again. I disabled the web filter and that did not revolve the issue, but I threw up process hacker and tried to connect again and noticed that MBAMService.exe throttled up the CPU to 30 % or so and stayed up there until it connected. During that process the desktop locked up and was unable to click on anything on and off for a minute until it connected. After doing this a few time i killed MBAM and the VPM connected in 15 seconds and no locking up of the PC. I am on Win10 64 bit 1803. Best Regards
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