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Found 6 results

  1. this is the second time this has happened to me. It works and then whoosh it takes away my license key and says i'm using a free version, i didn't do that, I can't enter my license key because it says blacklisted. my license is suppose to be a lifetime license. I need help please. Need ssupport ticket, site taking me in circles, don't know proper place to go to get support ticket
  2. Recently I was alerted that my Lifetime license, which was purchased from Amazon Digital Services, Inc., is Blacklisted. support ticket: 2695584
  3. I followed the link to upgrade to version three, on completion of installation my Malwarebytes has reverted to the free trial period. I tried to activate by manually inputting my ID and license key but got a message that "I have exceeded the maximum allowed number of installations allowed. There is a problem with your license key and we are unable to activate your license." I clicked on the button "Deactivate other devices" and I was diverted to the Malwarebytes website which had a message "OOPS something has gone wrong". I logged into my account to attempt to activate my licence from there but that also failed and my licence details on my account showed " number of devices activated 0/1 (none of one)" I have a lifetime licences for the product which I bought on 24 October 2013, this is the Malwarebytes invoice number date, I also have the documentation from Cleverbridge; Your cleverbridge reference number: 51158243, this was paid for with Paypal. I have tried uninstalling and reinstalling Malwarebytes but this does not help. I would welcome help from other forum users and also from Malwarebytes staff. Can you please help me to resolve this activation issue, the trial period left is now twelve days and I wish to have the activation completed before this "trial period" expires. Regards, ChrisJC
  4. So I am stuck here on this one as well. Wishing things just worked as intended instead of fighting with everything. I noticed last night that for some reason malware bytes was uninstalled from my computer. Weird but ok (I blame windows 10) so I downloaded the installed activated my key, checked for updates, and ran a treat scan. This morning it pops up with Real-Time Protection layers turned off. I found the options on Malwarebytes and try to turn it on. It gives me the Starting... but never changes and the dumb pop thing for Malware keep notifying me its off. It is also not scanning properly when I click for it to scan. Scan not files for 1 to 2 sec and then says finished. I have uninstalled it already this morning, used the mbam cleaner tool (mbam-clean-2.3.0.1001.exe) and reinstalled it to no success. I don't know if this is the most up to date cleaner or not. I have checked the compatibility Porthos mentioned earlier in this thread. I have also went into Windows Defender and added the exception for the files. I have windows 10 64bit, windows defender and soon to be a different malware software if they cant get their crap together. I don't get to spend a lot of time on the computer and when I do I when I am trying to fix someone else mistakes specially when I have paid for the service. It like paying someone to wash your car and they expect you to run the hose, fill their buckets, and grab their rags for them when they ask for it. Sorry for the rant and I did read you Quote, Porthos, so I do thank you for your time although Malware should be putting a check in the mail for you. At a loss here.
  5. I originally purchased Malwarebytes Premium in 2011 under a lifetime license. It seems MB Prem is now billed annually. Will updating to v 3.x cause me to lose that lifetime license and I'll have to start paying an annual fee? I'm having the same issue as many others regarding real-time web protection shutting down. Support had me run through several tests, and is now suggesting I do a clean install of the latest version, using the MB clean tool. Just wondering if doing so is going to force me into an annual license? TIA
  6. Hi all I have a 1 lifetime Anti-Malware license for PC which I got back in the day. It's dutifully upgraded over the years, most recently 7 November, when I got version 3.3.1.2183. I'm runing Windows 10 Home (Build 16299) and Norton Premium. Today (Sat. 18 Nov) was a big day for updates. I got a Windows update, Adobe Reader 11 (and changed it for Acrobat DC), 100 MB of Norton - I think that's it. At one point my Outlook 2013 client (I was online at the time) got fed up with working and disappeared. (I mean its open windows did - its icon stayed on the taskbar and kept launching textboxes at me when I asked it to reopen saying no, it wouldn't). It was about then I noticed the orange popups in the lower right corner screaming there was no realtime protection. I had recently clicked accidentally on a link in an email I distrusted and, although nothing happened except the Microsoft "something's-happening" wheel rotated for a bit, I've paranoically worried since I've thereby downloaded spyware which will call back to mother next time I go online. I've done a compatability check, repeated scans in and out of Safe Mode. Found nothing - changed nothing. I'm only unable to turn real-time protection on. All other settings except Delay real time protection ... I've turned or left on. I'm writing this from another laptop. So, long story short, help??? ausgumbie
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