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Hi, I have my Lic ID & Lic Key showing on a screenshot I made if there is a place to securely upload it. Says renewal due 2019. I had malwarebytes 3 working fine but had to disable temporarily & never could get the real time web protection button to stay on after that. I deleted program & reinstalled from file on my acct. Can't get either Lic ID or Lic Key to save tho' I have them clearly on screenshot I can send you. Also, I set up malwarebytes acct & created password but password that I wrote down doesn't work & need to recover my password. Please refer to my e-mail address that I used in setting up this forum acct & you should see my info. Please advise, thx! See 2 FRST files below. Addition.txt FRST.txt