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Showing results for tags 'installatioon problem'.
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Hi, When I first saw this computer, Malwarebytes 3.7 was installed but we couldn't get the web protection to stay turned on. My thought was to upgrade to Malwarebytes 4.0 and maybe that could solve the problem. I removed Malwarebytes 3.7 using the control panel's Programs section. I restarted the computer and then tried to install Malwarebytes 4.0. The install would stop about half way through and ask me to restart the computer to complete the installation. Once restarted Malwarebytes was no where to be seen. I next tried MBAM-clean and that also asked to restart to complete the cleaning process. After the restart, I still could not install Malwarebytes 4.0. I even ran MBAR with no Rootkit problems found. I repeated all the steps above in safe mode and still could not install Malwarebytes 4.0. This computer is a Dell 17" Laptop (no model given) AMD A8 Chip, 8 gigs Ram (will confirm) Windows 10 (Will confirm Version) Please advise, Thanks, BWD7585