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Found 13 results

  1. Hi! I'm trying to install anti-malware but whenever I do, the error below pops up. An error occurred while trying to rename a file in the destination directory: MoveFile failed; code 183 Cannot create a file when that file already exists. It's done this several times and I don't know how to proceed. (It wouldn't let me attach a photo)
  2. This may seem pedantic, but I haven't used MalwareBytes before and want to use the trial. When I go to this page, I'm told in step 1 that I should expect a file with a filename with the word "consumer" in it. https://www.malwarebytes.com/mwb-download/thankyou/ However, the file I get is has some kind of ID number instead of that word, and a much longer string of numbers after the build number than I'd expect. Perhaps the instruction simply needs updating (and a video I saw on this site which said the same thing), but I want to make sure all is okay before proceeding?
  3. I'm trying to install the newest version of malwarebytes on my dad's laptop but it won't let me install due to permission issues. I've verified that he is the owner of the file, but no matter what the machine doesn't allow the installer to be run.
  4. When I attempt to install MBAM a windows pops with the following question "Where are you installing Malwarebytes?" The two choices are "Personal computer" or "Work Computer". Is there a difference in how MBAM installs and functions depending on which one is chosen between the two?
  5. Ever since the latest update, everything Malwarebytes refuses to work on my computer anymore. I am stuck in a loop where my computer asks to be restarted every-time I reinstall the program. (It asks to restart even before the installation progress bar ever moves). I tried the support tool, and it automatically goes into error. I am told that this is due to a virus or a malware, but that is as much help as I got with this problem.
  6. I am a premium home subscriber. I am using an up-to-date 64-bit version of Windows 10. A popup window alerted me that a Malwarebytes update to version 3.4 was available. I clicked to download the update and enabled changes to my computer. The installation window opened and the progress bar remained at zero. In Taskmanager, I could see two 32-bit installation processes running, but neither was using any CPU time. I killed the processes, downloaded a new installation package and tried to reinstall, with the same result. Help! mb-check-results.zip
  7. I downloaded the malwarebytes setup, and then i run it. And there's popup window. It says Malwarebytes and below it there's Agree & Install. I clicked on it, and 0.5 sec later(litterally) it asks me to reboot in order to complete the installation. After i reboot my PC, it pop up again and i clicked on the Agree & Install button again. Another 0.5 sec later, it asks me to reboot. So i rebooted it. This repeats 3 times. I tried to redownload the setup file, but it stays the same.
  8. I tried to launch a downloaded executable MalwareByte on windows 10, but getting interrupted with : How to solve this ? sincere help is appreciated..
  9. My Mac is up to date with High Sierra and Firefox Quantum. Since the installation of Quantum I've had a flurry of problems. For some of those, I was advised to download MWB in case some had resulted from malware. I know exactly how rare those are on a Mac anyway, but was told it wouldn't hurt. The recommendation specifically mentioned adwcleaner, which I can't find for Mac - only an .exe file for Windows. So I opted fro MWB for Mac. I've installed it twice now, and - there's no MWB. That's to say, I complete all the installation steps, and I get the confirmation that it's been installed. I look for MWB anywhere on the computer, and it's just not there. Spotlight can't find it; I've done manual searches; nothing. It doesn't exist. All that's left is the installer package. I did download MWB free once in the past, but that's nowhere to be found either. And I'm not getting any messages that - for example - I can only download it once. Questions: Where might MWB be lurking, and if it's truly not on the machine - what's happening with the false installation? Is adwcleaner part of the total Mac MWB package? If I do successfully install this, will it kill the floating/sticky video windows that follow me down the page on news sites? That was the original question that led to the advice (and you can see why I doubted this was the solution). Thanks for any help you can offer.
  10. Hi, I want to install the latest free Malwarebytes program but when it is about to install, I need to restart my computer. Once my pc is restarted, the installation window pops up. When I want to install, it asks me to restart my computer. Why does it keep asking me to restart my pc? This way, I'm unable to install the program. I have Windows 8.1 64bit. Thanks
  11. I have recently purchased and am trying to install the Malwarebytes Management Server and am receiving the error "Unable to contact license validation servers (https://keystone.mwbsys.com). Please check your connection. The server I'm on has access to the internet. It appears that there is a certificate mismatch on the AWS systems licensing redirects to, specifically https://ec2-54-175-208-50.compute-1.amazonaws.com/ which has a mismatched certificate address for a wildcard cert issued to *.mwbsys.com. Please advise.
  12. When I get to the point where I'm prompted to go into security and "Allow" the extension to load, clicking has no effect on two of my Macs. Both problem machines are Minis running High Sierra. I was able to allow the load on a MacBook Pro and a Mac Pro. Any ideas?
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