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  1. Hello, I have a problem with installing the update for Malware Bytes on my old laptop With Windows 7 64 bit. Every time I do it, I get after some time the message "installation failed". I am attaching the logs and I'd appreciate your help. mb-check-results.zip
  2. Hello, Trying to clean up an old windows 7 laptop for my father and I am having trouble installing malwarebytes. I have tried normally and in safe mode. Attached are logs from Farbar and Mbar Thank you in advance. mb-check-results.zip Addition.txt FRST.txt
  3. All: I have been asked by a member of the DisplayLink support team, a tech solutions provider for (among things) USB-dock based graphics display, hot desking and other peripheral support, to share information with Malwarebytes, its users and, specifically, the Malwarebytes support team, regarding issues/conflicts that I experienced between the latest Malwarebytes for Windows software and the latest DisplayLink for Windows drivers and software; as well as to share the solution/steps that I came up with and discovered to solve my issue. I note that I am currently (i) a Malwarebytes premium s
  4. This may seem pedantic, but I haven't used MalwareBytes before and want to use the trial. When I go to this page, I'm told in step 1 that I should expect a file with a filename with the word "consumer" in it. https://www.malwarebytes.com/mwb-download/thankyou/ However, the file I get is has some kind of ID number instead of that word, and a much longer string of numbers after the build number than I'd expect. Perhaps the instruction simply needs updating (and a video I saw on this site which said the same thing), but I want to make sure all is okay before proceeding?
  5. I'm trying to install the newest version of malwarebytes on my dad's laptop but it won't let me install due to permission issues. I've verified that he is the owner of the file, but no matter what the machine doesn't allow the installer to be run.
  6. When I attempt to install MBAM a windows pops with the following question "Where are you installing Malwarebytes?" The two choices are "Personal computer" or "Work Computer". Is there a difference in how MBAM installs and functions depending on which one is chosen between the two?
  7. Ever since the latest update, everything Malwarebytes refuses to work on my computer anymore. I am stuck in a loop where my computer asks to be restarted every-time I reinstall the program. (It asks to restart even before the installation progress bar ever moves). I tried the support tool, and it automatically goes into error. I am told that this is due to a virus or a malware, but that is as much help as I got with this problem.
  8. I am a premium home subscriber. I am using an up-to-date 64-bit version of Windows 10. A popup window alerted me that a Malwarebytes update to version 3.4 was available. I clicked to download the update and enabled changes to my computer. The installation window opened and the progress bar remained at zero. In Taskmanager, I could see two 32-bit installation processes running, but neither was using any CPU time. I killed the processes, downloaded a new installation package and tried to reinstall, with the same result. Help! mb-check-results.zip
  9. I downloaded the malwarebytes setup, and then i run it. And there's popup window. It says Malwarebytes and below it there's Agree & Install. I clicked on it, and 0.5 sec later(litterally) it asks me to reboot in order to complete the installation. After i reboot my PC, it pop up again and i clicked on the Agree & Install button again. Another 0.5 sec later, it asks me to reboot. So i rebooted it. This repeats 3 times. I tried to redownload the setup file, but it stays the same.
  10. I tried to launch a downloaded executable MalwareByte on windows 10, but getting interrupted with : How to solve this ? sincere help is appreciated..
  11. My Mac is up to date with High Sierra and Firefox Quantum. Since the installation of Quantum I've had a flurry of problems. For some of those, I was advised to download MWB in case some had resulted from malware. I know exactly how rare those are on a Mac anyway, but was told it wouldn't hurt. The recommendation specifically mentioned adwcleaner, which I can't find for Mac - only an .exe file for Windows. So I opted fro MWB for Mac. I've installed it twice now, and - there's no MWB. That's to say, I complete all the installation steps, and I get the confirmation that it's been i
  12. Hi, I want to install the latest free Malwarebytes program but when it is about to install, I need to restart my computer. Once my pc is restarted, the installation window pops up. When I want to install, it asks me to restart my computer. Why does it keep asking me to restart my pc? This way, I'm unable to install the program. I have Windows 8.1 64bit. Thanks
  13. I have recently purchased and am trying to install the Malwarebytes Management Server and am receiving the error "Unable to contact license validation servers (https://keystone.mwbsys.com). Please check your connection. The server I'm on has access to the internet. It appears that there is a certificate mismatch on the AWS systems licensing redirects to, specifically https://ec2-54-175-208-50.compute-1.amazonaws.com/ which has a mismatched certificate address for a wildcard cert issued to *.mwbsys.com. Please advise.
  14. When I get to the point where I'm prompted to go into security and "Allow" the extension to load, clicking has no effect on two of my Macs. Both problem machines are Minis running High Sierra. I was able to allow the load on a MacBook Pro and a Mac Pro. Any ideas?
  15. Hi, I have a notification on my malwarebytes dashboard stating a 'new and improved version of malwarebytes is available' then an install button. I select the install but nothing happens, can anyone help?
  16. Hi, I installed Malwarebytes (paid) to my old computer and now need to replace the system. How can I install Malwarebytes to my new computer? Thanks!
  17. During installation under high sierra malwarebytes needs to be approved by security and privacy settings. This is not about all applications because the installation of Microsoft Office does not generate this request. Can you solve it?
  18. Hello, I recently purchased premium for Malwarebytes and I have been unable to activate my license key and ID. Attached are the... MBAM Logs Zipped: MBAMServiceLogs.zip First.txt: FRST.txt Addition: Addition.tx MB-CheckResults Zipped: mb-check-results.zip And finally a screenshot of what happens: Thank you for any help, I really appreciate it!
  19. Hi, I've been trying for a while to install the new version of MB, as per the MB-generated prompt (see jpeg, attached). Each attempt failed for no apparent reason, in that the prompt never dissapeared after each attempted installation (and since I still get prompted to install, I assume that the install was unsuccessful. No other error messages. Also attached my MB version info and computer info. Thank you mb-check-results.zip
  20. I am trying to download the most recent version of Malwarebytes. Having failed after several attempts I used MB-Clean and followed the instructions to re-install Malwarebytes. Sadly after rebooting in the process I got the attached MB-Clean message and am still unable to "Connect to Service" What is the cure for this? Thank you mb-clean-results.txt
  21. Hello there, I am almost certain something dodgy is going on with my computer and it is slowly getting worse. In Task manager the system reports that the disk space is at 100% almost all the time and this is causing me to crash/lag non stop. I currently use windows defender and nothing suspicious has come around so I wanted to install malwarebytes to do another scan to see if i can stop what is ever on my computer. Adverts too have started to pop up on screen and redirecting my page.... Which is becoming unbearable. The issue originally was the software was blocked by an administrat
  22. Whenever I try to install Malwarebytes I get the error in the attached image Same happens with ADW Cleaner I have read this thread and tried to use the solution there but did not work, you can find my report on what happened there. I was advised to create a new thread as to help keep track of whose problems have been fixed. I have also read this And have attached the files accordingly (I hope) - in addition I also attached the DxDiag info Also mb-check's log says I do not have a AntiVirus but I do - Avast - which actually had the same issue I'm having
  23. Paid for Malwarebytes 3 Premium but can not activate license. After entering keyword and hitting activate button I get error code MBAM404101 Installation_token Not Found. What gives??
  24. I am using 3.0.5 as shown in the screen capture. Windows 7. I have looked for exact instructions on the best way to upgrade to 3.0.6 but don't find any. When I check for updates in MB 3.0.5, it does not recognize that 3.0.6 is available. It just tells me I am up to date. Not sure why that does not work, but if there is a specific list of steps here or in support, please just link to it. Otherwise, I think it would be helpful for many of us less advanced users to know the best steps. Should I deactivate license first? Should I then uninstall 3.0.5 from the Control Panel or in so
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