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Found 26 results

  1. The Malwarebytes that was installed was not working. When I clicked the program icon was told .idd missing and suggested re-installing the program. When I tried to re-install I am getting an error message saying file already exists. The old Malwarebytes has been removed, at least it is no longer in the programs list. I have run a FRST and attach the mb-check results mb-check-results.txt
  2. So anyway, after running for the last year on v2 since my abortive attempt to install v3 way back here, I decided to give it another go and downloaded 3.2.2.2029 ... Same problem, fails to install: 2017-09-15 22:37:56.151 Log opened. (Time zone: UTC+10:00) 2017-09-15 22:37:56.151 Setup version: Inno Setup version 5.5.8 (u) 2017-09-15 22:37:56.151 Original Setup EXE: D:\Downloads\mb3-setup-consumer-3.2.2.2029.exe 2017-09-15 22:37:56.151 Setup command line: /SL5="$170EE2,67866746,119296,D:\Downloads\mb3-setup-consumer-3.2.2.2029.exe" /SPAWNWND=$300DC4 /NOTIFYWND=$200EBE 2017-09-15 22:37:56.151 Windows version: 10.0.15063 (NT platform: Yes) 2017-09-15 22:37:56.151 64-bit Windows: Yes 2017-09-15 22:37:56.151 Processor architecture: x64 2017-09-15 22:37:56.151 User privileges: Administrative 2017-09-15 22:37:56.154 64-bit install mode: Yes 2017-09-15 22:37:58.598 Created temporary directory: K:\Temp\is-3B36G.tmp 2017-09-15 22:37:58.622 Extracting temporary file: K:\Temp\is-3B36G.tmp\suhlpr.dll 2017-09-15 22:37:58.795 InitializeSetup raised an exception (fatal). 2017-09-15 22:37:58.795 Exception message: 2017-09-15 22:37:58.795 Message box (OK): Runtime Error (at 79:120): Could not call proc. 2017-09-15 22:38:46.535 User chose OK. 2017-09-15 22:38:46.535 Deinitializing Setup. 2017-09-15 22:38:46.550 Log closed. Output of FRST64 attached again ... although it didn't seem to help last time. FRST.7z
  3. I too have had a major hiccup on my initializing MB. Every other program tells me theres nothing detected on my PC, however my passords and a few accounts have been hacked even though I keep changing them. I've already done the following and attached my log info. Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues.... Please use an Administrator account when doing the following, FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs Download FRST and save it to your desktop. Tell any program that blocks it to ignore or allow. It IS SAFE. It contains no info that can identify or harm you. NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run FRST and when the tool opens click "Yes" to the disclaimer Press the "Scan" button This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you NEXT: Create and obtain an mb-check log Download MB-Check and save to your desktop Double-click to run MB-Check and within a few second the command window will open, then click "OK" This will produce one log file on your desktop: mb-check-results.zip Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area Can you assist me? mb-check-results.zip FRST.txt Addition.txt
  4. Malwarebytes suddenly disappeared after I updated it, I tried installing it again but to no avail. Attached bellow is the Check Results. mb-check-results.zip
  5. I have two Toughbooks for our EMS department. After I install Endpoint security, they will never be back on my network. I''ve turned off the firewall, and I still get Installation failed. Access is denied. Isn't there a way install the product without having to got through the management console? Even the Installation package which turns out to be about 160K never does what I expect it to do. Please help.
  6. I recently updated Malwarebytes, not sure what the previous version was, I'm pretty sure it was 3 something. When I finished installing it, I clicked the shortcut and nothing happened. mbam.exe is running in my processes, as is the mbamservice.exe or whatever. But I click it and the hard drive light hardly even comes on, it doesn't try much at all. I tried the MB removal tool, then reinstalled. It seems to get hung up on the last of the installation process, the bar is full and the installer just freezes. I have to end the process. I don't recall if that happened when I first updated, I believe it did. I made sure my AV was off, tried multiple times, and it still freezes and still doesn't open. I've attached the logs, I currently have MB installed. Running Windows XP. I have Avast, Super Anti Spyware and Malwarebytes. Any other AV programs on the logs is partially un/installed and I got no clue how to get rid of them, I'll work on that later. mb-check-results.zip
  7. I downloaded the free version of malware bytes. When I opened file "malwarebytes_assistant.exe" I got the following error. "An administrator has blocked you from running this app"
  8. I also purchased Malwarebytes today. I am unable to open Malwarebytes. I attempted to use Chameleon and that was unsuccessful. I attempted to locate the Farbar Recovery Scan Tool based off what I read in another forum and my web page closed every time I searched for it. Should I also download the "clean tool" you have listed above? I have windows 7 and 32-bit
  9. I downloaded malwarebytes officially, from malwarebytes.com, and i have been troubled by the notification that i should restart my PC in order to get the malwarebytes installed, i have done this several times, but i ended up in an infinite loop, and it is not installed yet. I am in windows 10, 64-bit, x86
  10. Hi, I'm on windows 10. Windows Anti-virus has detected HackTool:Win32/AutoKMS and my computer is doing a sort of weird screen refresh thing periodically and has had some trouble with file explorer crashing. When I installed malwarebytes, I get the message "Runtime Error (at 346:134) Access violation at address 7351F1CB in module 'ucrtbase.dll'. Read of address 00000000." I have attached the two FRST Scans and I'm hoping someone can help. Addition.txt FRST.txt
  11. So today when I logged on to my PC to do my daily scan with premium it told me that it was unable to contact the license server and all of my premium protection turned off, essentially reverting me to the free version. I tried to put my license key in but the application then froze and wouldn't do anything. so I had to close it out through task manager. Then, when I reopened it, I had my premium status back. Then when I tried to update my definitions, it was telling me that an update was already in progress even thought it wasn't displaying as such, so after a few minutes I managed to get a scan going and it went through just fine, except the I started getting the unable to contact license server message constantly. so I waited for the scan to finish, the restarted my computer. I click on the application, and I'm no longer premium again, except this time it won't even let me put in my product key, which I just renewed in December. So I uninstalled and then reinstalled it from the main website and I still can't enter my product key. I have no idea what the problem could be, whether its something with my system or if its something on malwarebytes end. Please help.
  12. I have tried numerous times to install the latest version of malwarebytes but it won't install. (mb3-setup-consumer-3.3.1.2183-1.0.262-1.0.3374 ) It starts to install and then it says I have to "restart windows to finish the install". I restart windows and the program is not installed. The "install setup" appears and I start to install again, and I get the same message to restart windows to finish. It does this over and over, and seems to be stuck in some kind of a loop. I have used malwarebytes for years and have never had a problem installing before. I attached a screenshot. Please try to help. Thank you. Greg
  13. My Mac is up to date with High Sierra and Firefox Quantum. Since the installation of Quantum I've had a flurry of problems. For some of those, I was advised to download MWB in case some had resulted from malware. I know exactly how rare those are on a Mac anyway, but was told it wouldn't hurt. The recommendation specifically mentioned adwcleaner, which I can't find for Mac - only an .exe file for Windows. So I opted fro MWB for Mac. I've installed it twice now, and - there's no MWB. That's to say, I complete all the installation steps, and I get the confirmation that it's been installed. I look for MWB anywhere on the computer, and it's just not there. Spotlight can't find it; I've done manual searches; nothing. It doesn't exist. All that's left is the installer package. I did download MWB free once in the past, but that's nowhere to be found either. And I'm not getting any messages that - for example - I can only download it once. Questions: Where might MWB be lurking, and if it's truly not on the machine - what's happening with the false installation? Is adwcleaner part of the total Mac MWB package? If I do successfully install this, will it kill the floating/sticky video windows that follow me down the page on news sites? That was the original question that led to the advice (and you can see why I doubted this was the solution). Thanks for any help you can offer.
  14. Working on installing MEP for a new client. In the cloud management console under "Endpoint", there has been a message for three days that says PREPARING INSTALLERS FOR DOWNLOAD - PLEASE CHECK BACK IN A FEW MINUTES I try to ignore it and run the Endpoint Agent Deployment Tool, but get the error " ErrorMessage:Ensure "Setup.Full.MBEndpointAgent.exe" is in the RemotePush folder of the application System.Configuration.ConfigurationException: File does not exist: C:\ProgramData\Malwarebytes Discovery and Deployment\RemotePush\Setup.Full.MBEntpointAgent.exe" It's right, I checked the and the file is not there. I'm assuming this has something to do with the fact that no installer has downloaded yet. Any ideas? Thank you.
  15. Howdy, Every time I install, it says it needs to reboot to complete, after reboot, it tries to install, says it needs to reboot to complete, etc. I read through: and I don't have the registry keys for: 1. HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Malwarebytes Anti-Malware_is1 2. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1 Attached are my results from Check, Clean, and FRST. Thanks, Harold mb-check-results.zip
  16. I have a "lifetime" subscription with an ID & KEY on this computer. I was notified a new version was available so i installed it. [Version 3.2.2] When I attempt to "Activate License" I get a message: "The usage level has exceeded the max volume allowed. There is a problem with your license key and we are unable to activate your license. Please check your license details and try entering your key again." This is the same computer that had the Lifetime subscription working for years. ??? How to correct this error???
  17. I've been trying to remove malware in my computer for days now but I can't seem to completely get rid of them I can't even download malwarebytes, I've deleted all the Untrusted Certificates and I've deleted some in the trusted ones too cause I recognized the virus put it's self there. When I try to download malwarebytes I get Runtime error at 351:120 Could not call proc. Please help me i'm considering to dust the whole pc cause I can't get rid of these viruses
  18. Should Malwarebytes for Mac's real-time protection be turned off before installing software? I've heard that antivirus programs can interfere with installing, but then again, they can help protect you....
  19. After testing Anti-Ransomware Beta on a handful of users we decided to take a chance and pushed it out to the whole company via Group Policy. We probably have about 180+ people with it now, but some computers it simply does not install nor does it leave much reason why when it doesn't. Are there prerequisites for it to install? Where can I find a log on the client when it wont install . Thanks, Jim
  20. As per title, does anyone know of any install switches or registry keys to disable trail on install? i asked support but they didn't seem to understand the question and advised to do it via GUI, but the problem is some of the modules cause issues with the environment which means i lose remote connection and can't disable via GUI.
  21. Recently I had two problems occur 1)a window would open stating " the requested resource is in use" and 2) when attempting to open task manager the program would flash open for a second and then close and disappear. I researched the problem and not unexpectedly most solutions referenced Malwarebyte. Almost all solutions began by downloading and installing your products. The downloading posed no problem and all were successfully downloaded. Obviously the next step was installation and all failed; an error message stating "the requested resource is in use". Therefore I am looking to this forum as to how to remedy the situation. Thank you Jerry
  22. I'm currently trying to install the new MWB onto my laptops; Levono Yoga 710 and a Dell Precision M4800. They are running Windows 10 and Windows 8.1 respectively and both have Trendmicro Officescan running on them as well. Current version is 3.0.6. I'm going through the dashboard (see first screenshot). When I click this on either laptop, the entire computer freezes. For the Dell, it stays frozen for over 15 minutes (I gave up after that and did a hard shutdown). For the Yoga, it stays frozen for about 2 minutes or so. After that, it takes another minute or so for the "Would you like to let Malwarebytes edit the information on your computer?" prompt to come up. After that it crashes. I've been able to repeat the full computer freeze issue multiple times on both laptops. Currently waiting on the Yoga to unfreeze after a second try. What on earth is happening? Laptop Specifics: Dell: Windows 8.1 24 GB RAM i7-4800MQ Malwarebytes exact versioning: 3.0.6.1469 Component version: 1.0.103 Update package version: 1.0.2193 Yoga: Windows 10 8GB RAM Don't know what else, laptop still frozen.
  23. This package would not install if I unchecked the create desktop icon in the script. I didn't want the icon, and it didn't complete the update. It took several times to figure out, and I kept getting the update the software alert. Windows 10 Once I tried the install with creating the icon, the install worked fine. I am happy that the path for the office products works for anti-exploit!
  24. Just wanted to check, pinned post says it's OK to download and install MBAM 3.1 over previously installed version, so no uninstall/clean required. Does others' experience with 3.1 bear this out before I proceed with installation of 3.1 over 3.0.6.1469? Thanks
  25. i was trying to install malwarebytes and i get this error Runtime Error (at 47:120): Could not call proc.
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