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  1. Im not exactly sure where to post this but any information would be extremely helpful. Im currently in a PSC hearing with my ISP over speeds, security, spam calls & personal information theft. My ISP says their product can protect and help stop spam calls, identity and personal information theft and much more. They basically stated that any issues we have with both internet and phone security could have been stopped by their software. They have also tried to force it upon us multiple times as well as suggested heavily in a hearing that their software is superior to Malwarebytes. All I know is when I had their software years ago, all 3 of the house computers got ransomware and had to be reset or new hard drives. A total loss of all data and all 3 people had personal attacks on their banking, identity and abuse of their personal information of various sorts. Since we switched we have had 0 issues over the past years. The company even had 2 techs tell me that there is no way their service is better than Malwarebytes, they use it themselves "but of course we have to push our own product" The company is Frontier Communications. Ive reached out in many ways to Malwarebytes for a general response, statement or any information on a comparison or how to go about doing this myself. Such has does their statement about stopping all forms of scam, spam and theft even possible? How could one gauge which product offers the best protection? If anyone could help shed some light on the issues it would be Greatly appreciated! Im not looking to drag MB into this but a general statement or information I could obtain and use on my own would be helpful. TIA.
  2. If someone can offer some helpful advice i would greatly appreciate it. I own paid subsricptions to McAfee, Webroot, Bitdefender, Malwarebytes 3, and now ESET, and all since October of 2017. Something is not right. Period. My computer keeps telling me its fine but after what ive been through i dont trust or believe it. I'll try to make this short but its difficult and this is was i believe to be true to my heart and its gonna sound crazy but idc at this point. So on Oct 7,2017 i got into bitcoin. I used Bittrex as my exchange. Well like 3 weeks later I found out that i was a victim of a phishing site for Bittrex. I was devastated. I kept wondering why things were different for me than my friend; passwords wouldnt save; ip not recognized. So submitted a form to google with pictures,screenshots, the whole nine yards. They took about 90 days to get back to me so in the meantime i made another google account ok, and got Mcafee. Microsoft as well, new account. They lock you out for 30 days to verify" btw. Anyways Mcafee remote accessed my computer and installed the software and rana virus remover right. like 3 weeks later still getting same thing so i decide to step it up a notch and buy webroot total protection. Again same thing started to happen. It was good for a few weeks then started acting up again. And when i say acting up i mean mostly my passwords; like nothing ever worked for more than a day! And typing glitches;and screen flickering here n there. So now im like ok? I'm paying good money here and still problems? it must be me, let me let a professional handle this. So i bought Bitdefender and spent almost $200 to remove, install, and set-up a whole anti-virus for me. They guy was on my computer all night for like 4 hours; Remote Access. BTW it was DEC 24, My Christmas present to myself lol. Anyways i was happy,i'm thinking wow! I got all my accounts, and i have many, protected and this runs so smooth on all my devices! I thought it was working. Until i started realizing very strange things. For one my windows was Not the same anymore. It was running as a developer and it had/has all these different settings that i never had before. I promise I felt like someone was on my computer with me all the time. I even covered my camera, cuz I felt uncomfortable leaving it on and it got so bad with my accounts that i ended up buying a new laptop only to find out that soon as I signed in to microsoft it started again. So now im sick!! My Acer is reseted/wiped out. My accounts are in the cloud somewhere with all my....everything! And i got a new Asus that's doing the same thing!! But this is where it gets even better. My Galaxy S7 started acting up. Doing all kinds of things on its own. And my Tab3. So just like my laptops i try to master reset it too and thats where things hit the fence. It was NEVER the same. Just like my laptop. New APK, SDK configurations; new build versions, new google play store, new samsung this n that. the FCC number wasnt the same as the box anymore. and the software was literally written and peronalized by someone who sure a heck wasn't me. I even went to T-mobile to show them how my phone wasn't even letting me master reset it; boot was so weird looking, and they couldnt event tell me what they were looking at. Geek squad at best buy too. So they said it might be the "wanna cry virus". Some clever ass ransomewear, and tbch thats exactly how i felt at this point. Like crying. So i did some research on it and the geek squad advised me that basically im f***ed. "Get all new devices and change ur network and all that" is what i was told. sooooo guess what comes next? yup! I did just that. Changed my modem, Router, changed my username, password, already got new computer, now a new phone ughh. Got the Samsung Note 8 and Alcatel tablet. Now i have 2 laptops, 2 phones, 2 tablets; Stressed and frustrated i literally brought in the new year unable to access ANY of my google,microsoft, samsung, or school accounts. My life is being taken over by something and i couldnt understand why me? i have nothing! So i thought the nightmare was over with the new devices and new accounts but sadly it continued. I was done. I said f**k it. If i lost everything i might as well go ham myself and try to firgure out what happened or why? So I started to google every single file i thought was suspicious and educate myself on all this developer stuff i would have never learned on my own, and i realized that i had 24 hours to make changes to my accounts before they rested again. Literally I spent my days and nights just changing settings and taking screenshots and backing up whatever i could because the next day it would be gone or not granted access. Well in my investigating I come accross Emails sent by "me" that werent me, accounts opened up that i never opened, I found my old acer running programs all on its own like a ghost was on it, android studio, developer apps; so so much stuff. My google activity had tabs from samsung site requesting my device specs and software downloads. So i came to the conclusion that this isn't a dam virus, someone is remotely accessing and controlling my devices! I was so fricking mad i took whatever files i had copied at some point and posted them up on a blog screaming for help and notfiying google that someone was doing this to me, called the FTC and filed an identity theft complain. And of course next day i came accross a file here in malwarebytes which was an all data file or xml file, something like that i cant be sure with all the files i saw my apologies, but the person was talking about something they found and were in the process of fixing. And so last but not least this is the purpose of me posting this.... I truly believe that someone from logmein, teamviewer, fastsupport, bitdefender, blockchain, or Microsoft took advantage of and violated my rights when they remote accessed my computer and satyed on my accounts. I believe that the reason they did it was to take my authentication certficates and windows information to obtain private keys that no one would ever have access too unless i gave them access, to steal my crypto wallets. I also believe that this person is a highly skilled developer who thought he could pull a fast one on me, underestimating my persistence and will power to not let things go, and that when he realized i was on his tail and that i have no means to stop until i expose him, got nervous and began to wipe out everything that traced back to him. I know for a fact that he used my microsoft account to access my google accounts, which gave him access to my network account and samsung accounts, and that everything i went through was just to cover his tracks. I know it sounds crazy but this is what i believe and i believe i got a crap load of proof that what im saying is in fact true. Now i just need the right individual who could make sense of whatever data i have collected becasue I surely cannot. But i do know that i got something. Now My phones are starting to come back to normal. My passwords havent been resetting so much. I do have access to my laptop but its still a huge mess and im afraid that im running out of time before things "fix themselfs" and all the evidence is gone. I want to catch whoever did this. I want to stop them from taking advantage of people and stealing from them. Im a mother of two, i work 6 days and go to school at night and i dont have money to buy new devices and phone and all of that!! Its terrible that someone could be so disgraceful. Right now i have malwarebytes and ESET but i need help! I need so much help setting up my computer to a normal device like it always was and i need help verifying what these files are and if they are wrong doing. Maybe im just paranoid. Or maybe i just got a bad virus or something. I hope that there's a perfectly good explanation for this, i do. But I just have a funny feeling that this is bigger than that. I have seen and went through too much to believe otherwise. So Please can someone offer me their advice or guidance. I dont have windows 8 anymore. i have windows 10. the build is different now that it was when this all happened and like i said i feel hes trying to erase everything. I called and some of my accounts have noooooo record of me anymore and i have stacks of papers saying otherwise! its crazy. please....someone
  3. Hello, I'm relatively new here. I recently reported some info about a tech support scam in which the scammers were trying to get into my bank account. It's been a couple months since it happened and I've gotten 21 calls from several different people and phone numbers, all trying the same scam. As if I would change my mind and give them access. I've increased my security but I still have concerns. The scammers got nothing from me, and I lost nothing, so for one they might be trying something more devious to get back at me for wasting 3 days of their time. When they call they like to stress that they know my name and address, no doubt from records taken from a company I did business with. I don't think they have any other info. They might have had credit card info, but those accounts have been closed. I think if they had that info they would have used it and they didn't. For every site I log into I use a unique ID and password. On top of that, my passwords are much tougher now . I've had no email account problems either. My C drive is 95% empty. All my data is on external drives which I disconnected before I began talking to the company I did business with in the spring because I was suspicious from the start. I wasn't afraid of losing anything at any time. I only let the scammers do so much, then when I was sure they had lied about work that was done back in the spring, I shut the computer off. That sure surprised them. Even if they download Windows folders from my C drive, there was nothing there for them to find. They sounded sadder and sadder the next day when they actually tried several more times to talk me into logging into my bank account. I have several questions: 1. Even though they have no access to my computer, could they be monitoring my online activity somehow? Watching for my IP address maybe? 2. If I had a different IP address, would that make me more invisible to them? They wouldn't know what to look for, right? 3. Are there still ways for them to hack into my system secretly? Except for the IP address, it looks like a different computer. 4. Can they hack my phone somehow? It's not a smart phone. It only cost me $10 so it's pretty dumb. 5. Even when I couldn't use the computer, I could still get online using my TV which is connected to the net. Can they hack that or even detect that I have it? I've had the feeling they're watching for another chance. Yesterday I looked at phone numbers recorded on my phone and looked up numbers I didn't recognize. I found that I'd gotten many calls from them. Several numbers are listed as belonging to known scammers. I guess my cheap phone didn't ring or alert me in any way. I think they are good at manipulating the phones because when I called the company I'd done business with, I later found out it had no record of my 15 minute call. Later, I was on the phone for 4 hrs with the scammer and my phone did not record that. I might think I'm just being paranoid if it wasn't for all the calls I found that I'd missed. Maybe I'm on a circulating list of targets which could explain why I'm getting calls from different people with different phone numbers. But not 'all' the phone numbers or people are different. One guy has called me 9 times. I answered once but he just hung up when I didn't cooperate. His multiple calls are all only 17-18 seconds long. Can he do something to the phone in that time, and how? Maybe he's trying to annoy me by hanging up before I can answer? Except the joke is on him because my phone isn't ringing. I've reported the incident to several authorities and online scam tracking sites. Nevertheless, I'd like to hear some opinions from people here who are more familiar with this stuff. Thank you.
  4. I have always been careful online and never thought Cyber Terrorism could ever happen to me, but the past few months have been a living hell and the stress level in my family is absolutely overwhelming all due to this hidden digital horror and I NEED my life back! Sorry for the introduction, but I am desperate here. Anyway, a little over two months ago I had some kind of virus on my computer, a very visible, lost administrative access, etc. At that time I was only secured by my ISP "Comcasts Norton 360." I contacted them immediately and they remotely went into my computer and just deleted a bunch of files and God knows what else they did (apparently Symantec has a special "department" for Comcast Norton customers?!?). Not less than a day after I'm noticing all kinds of stuff again. So, I called the local "PC Repair Man" whom I've now come to believe is a joke, and he did his thing installing some Spyware Program from a USB stick, claimed everything was all fixed and left me with the $120 bill. I went on vacation for 2 weeks and came back to ALL KINDS of problems and on my Laptop AND my desktop!.. Programs I didn't install, updates from Microsoft that were years old, revoked administrative access, webpage redirecting, running in 32bit instead of my 8.1 64bit, EVERYTHING! So, in a panic I did the Windows 8.1 "Refresh" of both desktop and laptop. Called Comcast Norton again, they come on my Laptop this time and see I "wiped" (refreshed) everything, so they just run Norton Power Eraser for good measure, of course it comes up clean. BUT, just to be sure I was totally in the clear I had doofus "reapair" guy out and there goes another $120 to say I fixed it myself.... Things seemed fine for a week or so and I started doing lots of research on the hacking culture. I bought MBAM Premium and MBAE Premium and decided to change my ISP to Verizon Fios. THE DAY AFTER Verizon internet was installed I again became locked out of key features and some even simple ones of my computer. I kept being redirected, kicked out of my accounts out of nowhere, my Microsoft account was stolen and I had to jump through hoops to recover it by phone. But what is REALLY weird, as well as beyond frustrating is that this thing starts spreading across EVERY device in my name. Two tablets, my two computers and MY PHONE! I had an LG and it was showing it connecting with other LG's and turning on and off, battery draining, and ALL my devices are constantly working their butt off at something! CPU and RAM usage so high, it was rendering them useless. So, here I stand. I can no longer try to keep chasing this down and self diagnosing. My $3K Laptop lies without it's battery attached for 2 weeks, I broke down and got a brand new phone and my Nook HD tablets have been wiped twice and still CM Security continues to list virus after virus attached to them, so they're permanently off for now. So, all I have am usingnow is my desktop. I did a system restore (and was only allowed a few weeks back), about a week ago, this then activated a free trial of Norton Antivirus, NOT the Comcast one. I run MBAM Premium and Norton scans daily. MBAE Premium is always on screen, yet my computer is STILL as slow as molasses and I get warnings and crash reports from Google Chrome and IE 11 every time I use them. I can't even run a few small computer games for my 5 year old, they just slow to a freeze. Before this whole nightmare I was running heavy photo software along with large 'Minecraft" worlds (all closed games, just my son and I) at lighting speed! So, I believe there are some serious lingering Rootkits and/or Backdoors somewhere deep in the system. And clearly all my attempts at wiping them with "refreshes" does nothing but leave them undetectable by antivirus and anti malware software so they're just waiting again for that one accidental click to open the flood gates once again. I'm sorry I wrote an essay and if you got this far you are awesome! I need some kind of sound advice, anything from anyone with true knowledge on how to see into the depths of my computer and clean it up and keep it that way. Thanks again. Everyone at Malwarebytes is a true hero. I am off to bed, but will be checking for responses around 7-8am Eastern Standard Time and throughout the day. Sincerely, Stephen Kelly (Spkelly9807)
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