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Found 3 results

  1. Hello everybody, (sorry if this is the wrong forum for the topic) I have problems with an extension called helper2 on firefox and google chrome. I have purchased Malwarebytes anti-malware few months ago and it was working fine until last couple weeks, when this seemingly unkillable extension is hijacking my browsers. At first Malwarebytes seem to catch a backdoor agent and put it in quarantine. After that, about an hour later, firefox crashes and closes. When I reopen it, most of the websites (including Malwarebytes website) have hyperlinks and pop-ups. No matter where I click, on the pages, I get redirected to another website with random ads. I scan with malwarebytes, having advanced heuristic scan ticked, rootkits as well and scan within archives. I have PUP and PUM detections to treat as malware. Malware protection and Malicious website protection are also enabled. But even though Malwarebytes detects those stuff and notifies me that it put those in quarantine, the whole thing is going through and messes up my browsers anyway. My routine is to download the latest AdwCleaner, run it, scan the system and clean it. After the essential restart, everything is gone and running fine, until next day when everything comes back. I don’t use anything illegal as far as I know. I don’t use torrents and I don’t visit the usual suspects of websites, known for having malware stuff. I’m trying to avoid clean reinstallation of Windows 10, because I will have backup with loads of files and programs which I’ll bring back. I don’t know how deep this firefox@helper2 has rooted in my system. My backup files might bring it back. I don’t know what to do anymore. Is there a way to get rid of this thing? Thanks in advance. P.S. I noticed that on Chrome, the extension is visible and can be removed when it appears, with just a click. However, on Firefox it doesn’t appear anywhere. Also, sometimes the whole thing resets my homepage another search engine called protectedio.
  2. I am running XP Pro with all updates installed. Basically, the hyperlinks in my Excel spreadsheets and Word documents have stopped working and I get a dialogue box saying "Unable to open http://******* (various web addresses). Cannot locate the internet Server or proxy server." The links open OK when I copy them into Chrome. Could there be a setting in the Malwarebytes upgrade that is blocking access to the hyperlinks by the Office programs? Recent upgrades that could have affected the hyperlinks are BT Home Hub 5 with Infinity, AVG and Malwarebytes. Advice appreciated please. Brian
  3. Howdy. I joined this forum so that I could find help with this annoying virus. The culprit is this thing called "Search Assist" that seems to have gotten into all of my browsers. What happens is that it finds keywords on any website I visit, highlights them in an orange color, and displays an ad when I hover over them. It even happens on this site. Here are some screens of the problem: I have done numerous scans with Malwarebytes, including ones with my computer in safe mode, and it tells me my pc is clean. There are no new toolbars or extensions in the browsers that could've been installed, and other sites have been less than helpful. Any ideas, guys?
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