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Showing results for tags 'heuristics analysis'.
I have written previously on this issue. The update issue was resolved, but on one of my two computers, both running BDTS2017 as an anti-virus solution, the MBAM scan hangs on Heuristics Analysis and won't complete. Both computers, different makes, run on Windows 10 Pro x64, Build 1607, fully updated. MBAM shows the last scan time correctly of the cancelled scan, but clicking on that time does not take me to any log. When I cancel the scan, it just keeps running, so I have to "X" out of the program. When I relaunch it, the scan is still running. I have to reboot to stop the scan. Please advise what logs you need. Thank you and have a great day. Regards, -Phil
I have ran a scan three times today with the same problem occurring. The scans hang at 'heuristic analysis' indefinitely. I have Malwarebytes installed on my desktop and I've never had issues with it, so I thought it'd be a good idea to install. It is a brand new laptop, just opened and booted up yesterday. I have used the clean uninstall tool to uninstall and reinstall the software already with the same issue happening. I've attached the three logs that are recommended for support posts. Thanks in advance! FRST.txt Addition.txt CheckResults.txt