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Hello, yesterday at about 18:00 Mcaffe security (Preinstalled antivirus with Lenovo) rang me a notification and told me there was a treath. Confused i clicked on that and it showed me something called "UpgradeSys". Since i assumed this is a system file i thought it could have been a false positive, so i tried checking it with MalWareBytes, which also tells me it is a virus (Trojan). Giving up on thinking and wanting it gone, i try to remove it, yet Malwarebytes tells me to disable it so that it can be whitelisted and it is a system app, while Mcaffe cannot remove it even when it prompts me to and i confirm it. After doing a factory reset, the first thing i do is recheck if it is still there, and to my suprise, it still is. I have done a FULL factory reset which means all of my storage has been cleaned (Of my games , videos pictures etc) because the backup one didn't work either. I'd need some help with this.
My headsets stopped working when i removed a malware from my PC. I clicked on restart via malwarebytes for the removal process to be finished and then my PC frose on the blue screen where it says restarting and then i turned the PC off and turned it on again. But once i did my PC had remove my headsets software drive and also out of nowhere my device driver was not working properly and the troubleshooter didn't detect anything. I need help pls someone help me and also this happend to my gaming headset directly after the restart and also now i have no malware left or any threat or virus but i watched YouTube and try to see solutions and not any solution worked. So pls I need someone in Support & Help to help me because no YouTube videos could help me and also pls contact me as fast as possible or comment if you know a solution. (i have checked for update drivers for my specific headsets if didn't even have any)
I have been lurking on this forum for a while to try and solve the issue myself, but have failed all of my attempts. I see there are multiple topics on the same infection but I was hoping someone could guide me through the steps. Thanks!