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This is a follow up to the thread in the Windows Support Forum (please see link embedded below). I can not get to the Malwarebytes Gui, so I do not have a threat log to attach and we were not able to get a log file (mbst-grab-results.zip) from the support tool. FRST has been run and I have the FRST.txt and Addition.txt files attached. Please note that FRST locks up at the "Scanning Other Areas..." Step My at Addition.txt FRST.txt
Running Malwarebytes Premium 4.04 on Windows 10 Pro (64 bit - 10.0.17763.914) and I can not get the Malwarebytes GUI to display. The trayicon is present and selecting "open Malwarebytes" does not open the GUI but the trayicon option changes to "Hide Malwarebytes". In addition to not being able to open the GUI, everything is incredibly slow (can take minutes to load a webpage that normally takes less than a second).
I'm disappointed with the version 4 GUI. Why is it so difficult to add exclusions. Why not put an icon next to reported items to add it to allow list directly from report? Or from History (found reference to that location in another forum message). I tried adding a file by copying it from saved results text file and got error that I don't have permission to open file. I don't want to open it. I want to add it. And where do you add registry items? I know how to navigate programs and use advanced features but this is ridiculous. Why did you remove feature that worked?