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  1. Hi Malwarebytes support team, We hope you are doing great. Kindly know, we belong to the tech department of Shufti Pro. It came to our attention that Malwarebytes extension for browser (Malwarebytes Browser Guard) and Desktop Antivirus software is marking our Web Application Shufti Pro as: "Website blocked due to trojan". Also, it is showing a danger message for its clients, which is a false positive. Shufti Pro has a dedicated Security Department, and we understand that security is the main priority of every user. Shufti Pro doesn't steal or harm its visitor/client's data in an
  2. Hello. My name is Ane Mari Tache from the Innovative Solutions Grup. We are the developers of the Orange Defender PRO program. It seems that your AV program Malwarebytes is flagging our program as PUP.Optional.OrangeDefender on VirusTotal. As a software developer I can strongly and sincerely vouch that the files bellow don't contain any malware or PUP files. I have worked on these products, and know with 100% certainty that they don't contain malware. Please either whitelist our products or tell us, in detail, why they are considered malware. We would gladly cooperate with you in ord
  3. Hi, Recently I sent an installer of some software I made to my boss, and he reported seeing a MachineLearning/Anomalous.100% warning upon installation. As far as I know, my software should be safe, as I made it. Could you please flag this as a false positive so it doesn't show up as an anomaly? I attached both executables generated by the Squirrel installer, because I'm not sure which one is triggering the warning. Thanks. DirectPrintExecutables.zip
  4. We often recommend Malwarebytes to our customers and I don't recall there being a false positive with GlassWire/Malwarebytes in the past. Unfortunately now we are receiving complaints about a false positive and we need your assistance please. You can download our installer from here https://www.glasswire.com/download/. The false positive screenshot is attached. Thank you for your assistance. -Log Details- Scan Date: 6/11/20 Scan Time: 8:52 AM Log File: 65a7c437-abe2-11ea-a534-201a06b471c5.json -Software Information- Version: Co
  5. Hello, this is my website where I test various CMS systems. I bought malwarebytes premium and I see varning about my webpage. Is there something wrong on my side I can fix? I didnt install any suspiscious extension or script. Thanks for cooperation. Have a nice day. JurajBe
  6. Hello. We respectfully request the removal of the flag on our software DriverFinder. Flag: PUP.Optional.DriverFinder Kindly note that this is a new version release certified clean and secure by Appesteem: https://customer.appesteem.com/certified?vendor=DESKT Kind regards, Melanie Tan DeskToolsSoft BV DriverFinderInstall.zip
  7. Hello, This is to inform you that I'm in receipt of an FSA abuse report initiated by hphosts against my blog site hosted by WordPress (www.antivirus[.]ink -> https://antivirusink.wordpress[.]com) the hphosts DOES NOT provide the specifics of the abuse except the FSA tag. (pls. see below) Since hphosts claims to use malwarebytes engine to flag hosts for abuse and malicious activity I kindly urge malwarebytes to provide me with the specific details of the abuse as per FSA classification which should fall into one of the following categories: 1. Usi
  9. I have developed 1 program. Checked with virustotal no error. Malwarebytes www.malwarebytes.com -Protokolldetails- Datum des Schutzereignisses: 29.08.18 Uhrzeit des Schutzereignisses: 06:21 Protokolldatei: 11d39624-ab43-11e8-9429-000000000000.json -Softwaredaten- Version: Komponentenversion: 1.0.421 Version des Aktualisierungspakets: 1.0.6545 Lizenz: Premium -Systemdaten- Betriebssystem: Windows 10 (Build 17134.228) CPU: x64 Dateisystem: NTFS Benutzer: System -Einzelheiten zu blockierter Schadsoftware- Datei: 1 MachineLearning/Anoma
  10. Hello, I report a false positive, my website url is blocked by Malwarebytes Anti-Malware URL Blocked : rxcloud.fr.nf Best Regards, RoxasDev
  11. Hi, I've been using MalwareBytes Free on my computer for a number of years, never had a problem and only use it for the bare basics - only 'safe' websites (Wikipedia, Facebook) and don't use it a great deal anyway. Did a scan this morning and it detected "MachineLearning/100%anomalous detection" - interestingly I had run a scan earlier without the internet connected, but after I connected the internet and ran the scan again it found it. I've since quarantined and deleted the file, ran another scan and all seems well - I'd just like to know what it was and whether it was a real prob
  12. Hello, We have fully cleaned and replaced the hacked version of this site Ccfriendsofwildlife.org. During this process we fully cleaned any hacked files on the system included the site's themes and plugins. We have also ensured the database is clean and removed all the injected content from the servers and checked and removed any malicious processes. We have checked the site using the "site: google search" and bad links we have also used fetch and render in google to ensure there is no bad content. All suspect javascript loaded and it's content has also been inspected. We have als
  13. Hi, a program that has been on our server for years came back as Spyware.Lokibot. It has never scanned as Spyware before, so I am curious as to why it would suddenly start scanning as such. On the hourly scan, it came back two hours in a row, then didn't appear anymore. It is these two files Name Type Category Status Path Spyware.LokiBot File Malware Quarantined C:\PROGRAM FILES (X86)\SPICEWORKS\NMAP-5.61-SPICEWORKS-SETUP.EXE Spyware.LokiBot File
  14. Please remove my website www.acasadibarbara.it, we had a problem in February but now is clean Thanks DAVID
  15. I have the same file information however I am using the cloud point software. I added snips from the scan that was completed.
  16. Hi, i have a problem with my application and Malware Bytes 3.4 I've developed an application and its exe file is detected as MachineLearning/Anomalous.94% (obviusly it's not a malware ) Is there a way to avoid this detection? Thanks
  17. Tried to look this up, but couldn't really find anything. I am not really experienced in this stuff. Sorry if this is a stupid question. I have MBAM 3 and after scanning my C drive with rootkit option on, it detected 2 threats, called Unknown.Rootkit.Driver and the location is C:\\Windows\System32\drivers\vwifibus.sys and vwififtl.sys. So these are apparently drivers, and I don't know how they affect my computer. I just quarantined the 2 in the meantime before I figured out anything. I want to note that vwifibus.sys came up a second time in a new scan just now. Quarantined it again. I just wa
  18. Hi, you are blocking this CloudFlare IP that has two of my sites, as well as oodles of sites of other people. You ought to contact CloudFlare and work it out. For the time being I'm telling my visitors who you are blocking to STOP using your product. There is absolutely nothing dangerous about my site (hochmanconsultants.com). If you disagree, please post a code snip to prove me wrong.
  19. Hi, We have received reports from our customers that our site is blocked by Malwarebytes even though we are a legitimate business and have been editing essays since the late nineties. Domain: essayedge.com IP: Can you please remove us from your block list? Thank you.
  20. Kindly Remove my website www.theprolink.com from your list.
  21. Hi, Can you please delist the domain dunntech.ddns.net Currently testing a program spiceworks using a free domain but malwarebytes is blocking it. -Website Data- Domain: dunntech.ddns.net Type: Outbound File: C:\Program Files (x86)\Spiceworks\Agent\Spiceworks Agent Service.exe Cheers
  22. I have SmartSVN Pro 9.1.2 #5050 on Windows 10 Pro. Last night Malwarebytes Anti-Malware Home (Premium) decided that 271 files and 51 folders in ... C:\Users\Laurence\AppData\Roaming\SmartSVN\ ... have the Trojan.Fileless in them. That seems unlikely. I am assuming this is a false positive with Malwarebytes but I would like to know if anyone else is seeing something like this. I updated the database, exited MBAM, ran MBAM /DEVELOPER, and rescanned the ...\SmartSVN\ folder above. I have attached the log file from that scan. Since the entir
  23. This program is a variant of KODI/XBMC/TVMC. It is a legitimate program, but like Kodi/TVMC, it is detected as ransomeware.
  24. Saturday I ran into a virus I can’t seem to get rid of. I noticed it directly as I got a popup about windows user account control had been disabled. I immediately cancelled everything, activated UAC again and did the following steps: - Uninstalled all new programs via control panel (almost 10) - Removed yessearches as the new homepage for browsers - Checked for addons in browsers = none - Updated and ran a scan on Spybot - Updated and ran a scan on Avast But the problem remained. Almost every program I start get this hu
  25. FPs on DVDStyler and Gpg4win: http://www.dvdstyler.org/en/& https://www.gpg4win.org/ Nothing appeared to be added to the quarantine list in the GUI, but notifications came up saying that ransomware was detected in the tray area. Since nothing was quarantined, I have no EXE for Gpg4win since that one happened a while ago and I don't remember what EXE it was, but I will attach the DVDStyler EXE that was flagged in the notification, since that happened today. The DVDStyler FP happened while building a DVD to be burned. I don't remember what I was doing when the Gpg4win FP occurred. Bo
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