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  1. So when I go to try an add an exclusion either by File or by Folder, Malwarebytes Premium will end up not responding and then won't close out with Task Manager. System Specs: Windows 11 Pro, 16GB DDR4, I7-8700k Updated to latest updates.
  2. Guys, I rarely make comments because in truth, the usually NEVER result in a positive outcome. People who WANT to continue doing what they're doing, do so any way... However, my frustration right now is trying to run Malwarebytes, a trusted source of mine, with iobit products, another "trusted" source of mine! I've even added their information in the "exclusions" tab, yet you continue to bring their products to your scan list every single time. Including the "exact" file listed in the exclusions..... The only conclusion one can draw from such acts, is that you "absolutely" have a campaign against iobit products. As an IT professional, I've used their products almost since they first hit the internet around 2006 or so. As someone who is a military veteran, and a strong "anti-China" advocate, it might seem odd that I'm in support of this organization, but to date, there products have proven to be very effective and without incident. So why are so many antivirus, anti-malware companies attempting to thwart this great company? I can imagine this is a very delicate subject. I'm very aware of the ongoing legal battles with some other entities, like AVG for example. But, I think enough is enough. So my question still stands in accordance with the actual topic here... Why are you still showing me these key files during a scan, when they are clearly listed in my exclusions preferences? Thank you in advance for any "true comments" concerning this issue. Those who post irrelevant argument based upon their own personal like or dislike, will simply be ignored. I am looking for some kind of true explanation/justification for including their content in my scans. Again, I am a big fan of Malwarebytes and will continue to be one. But, I am also a fan of Iobit and need to find some kind of common ground here. If you provide adequate information, that proves they are a threat, I'll gladly listen..
  3. Hello, I've come across the above info in a couple of threads while researching an issue with the agent taking down several of our servers. I had a few questions in regards to that and a couple others. Is there a best practices guide for all of this, I've found guides for the old product but not Endpoint Protection? Our sales team indicated the new agent was fully compatible with server operating systems, never mentioned disabling real time protection or anything of that nature. We're deploying globally to almost 1500 servers. Are there plans on fully supporting a server environment? The comment about anti-ransomware and real-time protection not helping servers isn't exactly true, especially on RDS servers. If a user on an RDS farm, or developer with admin rights on a production server opens an infected file and/or is using the server to browse the internet (which happens pretty much every day) then the server is patient zero. Is there some communication channel that we can subscribe to and receive emails or something for alerts to new versions, issues such as Anti-Ransomware needing to be disabled, cloud console down, etc. Currently things just happen and we really don't have a clue. When are exclusions by group coming? It's very problematic to have all of the server exclusions and all desktop exclusions pushed globally. Server exclusions themselves conflict but then adding in the desktop portion it makes it even more problematic. Also is there a UI coming for the endpoints, the consumer version UI is great, not sure why there isn't one for Endpoint Protection. Being able to manage the client from the endpoint side would simplify things in troubleshooting, especially if you remove an infected host off the network and need to scan offline. As an organization we're starting to lose confidence in Malwarebytes as a solution for businesses. Which is a shame really, I like the product and think the scanning engine is second to none, but it appears as if Endpoint Protection is not ready for primetime and more of an extended beta. There are some basic features that are missing that would really make Endpoint Protection a home run. Thank you, Dean
  4. The other day I discover Tab for a Cause that is a browser extension for chrome and firefox that will show some little ads when you open a new tab and then you can donate to charity the money of those adds, but unfortunately Malwarebytes is blocking this adds making the extension useless. When I first start using Malwarebytes I was using a windows PC and I got in love with it since it protected my pc without making it slower, then I change to a mac and at the beginning it wasn’t that bad but now it has really few options that you can change, I didn’t give it much importance since it didn’t bother me till now. Can someone tell me if there is a way to add an exception to Malwarebytes without needing to turn off the malware protection?, because otherwise I paid for malwarebytes premium for nothing
  5. Hi, I'm running Nortons Security and Malwarebytes Premium. Norton reports many blockings of Malwarebytes, setting up exclusions in Malwarebytes has not had any effect and I have progressively added multiple exclusions exe files then folders. The image shows my exclusions set up and one of the many reports by Norton. Any suggestions?
  6. If I try to add an exception in my win 10 machine the options do not pop up and the Malearebytes screen freezes. I then have to shut down the app through the task manager. Any idead? mb-check-results.zip
  7. I've recently installed MB Endpoint Protection and shortly after users started complaining some programs would no longer work and a MB message would pop up saying the program was not allowed. I added the program name into the exclusions list, but it's still happening. I added just the filename xxxxx.exe as it lives in a different place on each PC's user folder. What am I missing?
  8. Hello, I have found a number of unknown IP addresses in my MWB3 Exclusion list. I have not added any of these manually and was wondering if its any cause for concern. Many of the addresses lead to unlikely host countries of any of my services such as Astana Kazakhstan. one example IP address given below is listed on projecthoneypot.org as a spammer/hijacked address
  9. I am able to add a list of folders under Exclusions in cloud portal but I want to know if it is possible to apply exclusions individually to groups or policies? or are they applied to all policies and groups? We need to apply to specific group or policy as we have multiple policies in our account belonging to different companies and we don't want an exclusion applied to all of them. Thanks in advance for any help.
  10. I'm a recent subscriber to Malwarebytes Premium. Today I noticed some odd behaviour of my laptop with Windows Defender not updating, and some webpage links not working like they should. I ran a Malwarebytes Scan that found no infections. I decided to look through my settings and found under the tab 'Éxclusions' that a 'Clearload.bid' was an exclusion, with the exclusion type as a webpage. A search of Clearload.bid identified it was a malware. I then removed it from my exclusions. Checked my 'Protection' settings and found that rootkits and scan within archives had changed, I activated these settings and ran another scan. This again found nothing, however I'm not confident this is all I should do to ensure my system is clear of this malware. I attach a copy of my most recent scan report. Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 8/1/18 Scan Time: 8:16 PM Log File: f6bf1cc6-9573-11e8-8211-dc0ea1a5545e.json Administrator: Yes -Software Information- Version: Components Version: 1.0.391 Update Package Version: 1.0.6153 License: Premium -System Information- OS: Windows 10 (Build 17134.191) CPU: x64 File System: NTFS User: LAPTOP-ASIO-UND\craig -Scan Summary- Scan Type: Threat Scan Scan Initiated By: Manual Result: Completed Objects Scanned: 279400 Threats Detected: 0 (No malicious items detected) Threats Quarantined: 0 (No malicious items detected) Time Elapsed: 23 min, 46 sec -Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Enabled Heuristics: Enabled PUP: Detect PUM: Detect -Scan Details- Process: 0 (No malicious items detected) Module: 0 (No malicious items detected) Registry Key: 0 (No malicious items detected) Registry Value: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 0 (No malicious items detected) File: 0 (No malicious items detected) Physical Sector: 0 (No malicious items detected) WMI: 0 (No malicious items detected) (end)
  11. Hello, could someone help me with this one, just a question about folder exclusions, in my last experience with antivirus software normally if I excluded a folder it means that all files and folder below it will be automatically excluded from virus scanning. Does Malwarebytes do that or I need to add to the Exclusions List all individuals folders and files below a root folder? Thanks Bill
  12. Hi, I own the premium version of malwarebytes,but everytime I try to remove an exclusion it adds itself back to the exclusions list again.I am using malwarebytes version Thank you
  13. My exclusions list has cleared itself several times. It's an annoyance having to add the folders and websites I'd like to ignore repeatedly. Has anyone else had this issue? I'm running 3.3.1 premium on a 64 bit Windows 7
  14. Hello I have Malwarebytes Premium for Windows 10. When I input (tick) an exclusion type Website. The website is not excluded. Furthermore, When I go back to the Exclusions setting after closing out the Malwarebytes program the website is no longer ticked. Please advise? Thanks
  15. Hello, I am having a problem with the Exclusions tab. Every time I checkmark a exclusion "or exclusions" and leave the tab the checkmarks are removed and the program is blocked once again. If I leave the program open to the exclusion tab with the check marks on it works properly but I can never close it then. If I turn off web protection it allows the site to be uploaded too, but I wont do that. Has anyone encountered that? and if so did you find a way to resolve it, thank you... I run seti@home so it needs to access their website.
  16. Twice in the past two days Malwarebytes has prevented me from accessing a reputable website via a link in an email. For example, today I could not access my American Express statement via a link in an email from AmEx. For years I routinely used these links with no problem. What is most frustrating is that I get only a screen that says "Malwarebytes blocked a suspected bad URL or an unwanted program." There's a link to click for more info, but it just takes me to a generic page -- https://www.malwarebytes.com/lp/ip-blocking/?ipblock=true -- and does not provide me with the URL or IP that was blocked, so I can't add it to Exclusions. When I go into the reports in Malwarebytes, the protection events are not listed chronologically -- really irritating -- and if it's an outbound connection that was blocked I can't see the URL to which I was trying to connect. . . . so I can't get the info for Exclusions there, either. What's going on?? I did enable beta versions of Malwarebytes; maybe something changed very recently? I've had premium Malwarebytes for quite a while and this has not happened before. Any suggestions about how to deal with this would be very much appreciated.
  17. Hello, Sage has always suggested excluding a list of proprietary file extensions from their real time threat protection when using their MAS product. I am unable to add an extension to the ignore list in MBAM. Ex: *.m4t Do you have any suggestions on accomplishing this? The purpose is for performance. Thanks, Patr
  18. Malwarebytes is blocking websites that I trust. This week Malwarebytes started blocking all safe sites that were allowed last week. Links in my email to other sites such as Meetup.com, Google Photos, Facebook, Flickr, USPS, and other safe sites are not accessible. I received https://block.malwarebytes.com/I should not need to manually whitelist the entire internet in Exclusions Settings section of Malwarebytes. Currently, the only option is to remove Malwarebytes. Please fix immediately. Malwarebytesblocked a suspected bad URL or an unwanted program.Learn More
  19. How do I stop MB from quarantining programs that it doesn't like. I added my Advanced System Care Folder and desktop, but its excluding registry objects. If it doesn't stop this, I will uninstall it.
  20. I have a known-safe program that is consistently talking to a pool of about 200 different IP addresses, and MB will complain from time to time about any one of them. Rather than enter each address separately, can I simply list them in bulk, separated with something like a comma or space? Either that or loaded into file somewhere? I didn't see this particular question in my search, but I doubt I'm the only one who's asked this... I've also tried to add the application (and any related executable I can find, AND the folder it lives in) as an exclusion - but I'm still getting alerts. MB must separate the application from the target website, and treat them independently as possible threats...? Thanks!
  21. Since an AVG update a few days ago, it keeps conflicing with MBAM constantly. I did check this thread and followed the advice to check "never register in windows media center". Now both programs dont conflict with eachother, but I cant tell for sure if MBAM is active. I did download mbam-test.exe, and when I clicked on the "exploit" button It didnt open the calculator, BUT no MBAM popup showed up telling me it was blocked. Is MBAM still working even tough the notifications dont appear?
  22. Keep in mind exclusions are not supposed to be necessary but I recommend them. Better safe than sorry. For Malwarebytes.
  23. My Malwarebytes Premium offers an Exclusions tab. One pre-set possibility listed is my AVG updater. Apparently by default, it is not checked. I am concerned that Malwarebytes might somehow disable all or part of my updates, as it appears that AVG's automatic updates have not been occurring for months. Whenever I check the AVG updater box on the Exclusions tab, nothing like an "OK" or "Apply" button appears. If I click another tab, then return to Exclusions, the box has been unchecked. I tried using "Add exclusion" to specify it, but nothing happened. What's going on? How do I do this right?
  24. Hi guys, So we have an interesting problem we are trying to figure out how to fix. We have a few users that run an external script in Microsoft Word and the only way to allow this script with anti-exploit running is to unshield Word in anti-exploit. I’d hate to have to disable the Microsoft word shield altogether. here's the alert: "2016-11-16T16:09:26.690-05:00";"userA1111";"2056";"C:\ProgramData\Oracle\Java\javapath\javaw.exe";"9424";"WINWORD.EXE";"3";"701";"207";"";"";"";"";"";"";"C:\windows\SYSTEM32\cmd.exe \C FOR %a In (C:\Users\userA1111\AppData\Local\Oracle\BIPublisher\TemplateBuilderforWord\tmp\tmp\201479330564782out.pdf) DO START %~sa";"";"";"";"" any help with this is most appreciated. thanks -Robbie
  25. MWAB is not honoring whitelisted websites, and continues to block (business critical) java apps from running on those sites. If web protection is completely disabled, sites work fine. Version: Component Package: 1.0.96 Update Package: 1.0.1666 Windows 10 Enterprise
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