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Found 5 results

  1. Hello, I distribute a freeware application called AlbumEasy I have recently released V3.8 for Windows and am now receiving complaints that Malwarebytes is not allowing users to run this version of the application. Best I can tell this has not been an issue for prior versions, how do I get my application whitelisted? The latest release of the installation program AlbumEasySetupV3.8.0.exe can be downloaded here https://sourceforge.net/projects/albumeasy/files/ The information I have been given is that the installation program AlbumEasySetupV3.8.0.exe is not flagged but after install
  2. Hello, just a quick question: Can I set different excludes per policy or per group? Background: I have 1 terminal-like computer setup with Windows 10 shell launcher to launch a custom application and nothing else. Malwarebytes reverts the registry settings of that custom shell. So I set an exclude for that key. As I understand it, excludes are set for the whole environment, which is not the best way imo. Have I missed the setting or is it not possible to have different excludes based on policy or group? If it is no implemented, is it at least planed and on the road m
  3. Upgraded to MalwareBytes 3.1.2.1733, and decided to remove the hundreds of file exclusions for Advanced system care and UCBrowser and to just put the parent folders of these two programs (in %programFiles%\iobit and %appdata%\iobit, etc). To my dismay, the exclude folder option is broken. It works if you exclude it after a scan but if you try to manually add a folder for exclusion, the Open File dialog box comes up instead of the Select Folder dialog. Without folder exclusions, I get a few hundred files and registry keys to exclude. This coupled with the broken scroll bar makes it very dif
  4. Hello everyone! I'm new to the forum and I'm here to seek help. I find Malewarebytes very useful because it successfully cured my Chrome problem so I registered for a premium version 3.1.2. Recently I logged in to my college's website to check for results through turnitin. I clicked on the link that led to it but then Malwarebytes didn't allow me to open it. Then I accidentally clicked the 'block pop-up website' option (or something) on the notification board and now I will never be able to see my results again. I tried browsing the forum to find the solution but everything is
  5. Is it possible to exclude the PUM object type 'NoSMHelp' from being flagged and removed? Our current policies have the scanner action for PUMs set to 'Show in results and check for removal'. I of course understand that changing the action to 'Show in results list and do not check for removal' or 'Do not show in results list' will exclude it, but this is undesired as we do want PUMs to be logged and flagged for removal; just not 'PUM.Optional.NoSMHelp'. I also understand that we could find the object in the threat list and right-click the object and select 'exclude this object' or manually
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