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Found 9 results

  1. Hi all, Please check out the Malwarebytes Cloud Excel Addin available. https://support.malwarebytes.com/docs/DOC-2672 Use this forum thread to ask questions, report bugs, and suggest any enhancements. Lee Wei
  2. When the menu tool from Addintools.com - classic menus for office 2016 is installed. (via Office365) When formatting in excel, ie. File/print area etc. The program crashes and delivers the attached message. Can you help to resolve this issue, or allow this tool to be utilized.
  3. When trying to load an Excel file that has been on my Windows 10 PC for years, I receive the message "Exploit automatically blocked." As soon as the message pops up, the file closes. When I scan the file with Malwarebytes, the program does not detect any threats. Nor does my virus scan (McAfee). Assuming the warning is not a false positive, is there a way to clean the file so that I can recover it? Thanks.
  4. After months of blaming Adobe and trying to find solutions, it appears the error I get when attempting to start any MS Office product only happens when Malwarebytes protection is turned on. When I turn off all protection the MS Office products start up fine. The error I'm getting is "The exception unknown software exception (0xe0000002) occurred in the application at location 0x000000007661B802" I have read issues people have had when saving docs but mine happens as soon as an office product is launched. Right now I have completely turned Malwarebytes. Thanks
  5. After loading Malwarebytes Premium (3.0). MS Excel and MS Word will no longer work/start/load. After clicking, it spins for several seconds and nothing, including no error message. This is consistent with MS Office 2010 and MS Office 2016. Uninstalling MB will solve the problem, looking for a permanent solution to continue using MB.
  6. I recently upgraded from my previous version of MB to 3.0.6. I have the premium version. Now I can't open Word, Excel or any of my saved documents unless I quit MB. What's the deal with this. Is there a fix?
  7. Hi! I clicked on a baidu.com link sent to me via skype. It contained my skype name. When the tab started to redirect to another url, I closed it. I have run 2 Avast scans, including a boot-time scan & run Malwarebytes twice & found nothing. However, I have noticed some suspicious behavior: 1. In Excel my mouse sometimes responds in a space a number of cells above where I click the pointer. 2. When I started my computer this morning I noticed the Microsoft Office Upload Notification arrow on the taskbar. 3. Connecting to the internet has been giving more trouble than usual, saying there is no internet connection when others are using it to stream movies. I'd like to be sure I haven't missed anything.
  8. Hi, I'm quite new to this forum. Originally I'm a mac/linux user. Today one of my friends asked me for help. I spent all the day searching and researching. We even tried Avast antivirus, but no success. They have a Windows server 2008 in their small office and have a bunch of files shared on it. Since this morning, all word, excel and pdf files are opened and saved. Last modified date time of them shows that. Their extensions remained unchanged. When trying to open them on any of workstations (Windows 7) a message received saying that file encoding has changed. We even tried to upload them into Google drive and open them using cloud based software. Again unsuccessful. I also tried to use 'open and repair' in Microsoft Word. It didn't work too. Errors screenshots are attached. Thank you for your help in advance!
  9. Since upgrading Malwarebytes Pro from v2.2.1.1043 to v3 I have experienced problems with Office 365 being very slow to start and frequently freezing. I have set up Exclusions in Malwarebytes and whilst Office 365 opens more quickly now it is still very slow compared to what it was lke under v2.2.1043. As a test I have shut down Malwarebytes Pro v3 and that eliminates the problem. I have timed how long it takes to open Excel with and without Malware bytes and here are the results: - Without Malwarebytes: 1.5 seconds With Malwarebytes: 12.7 seconds Presently I cannot work efficiently with Malwarebytes Pro V3.0.6 so I have uninstalled it until you find a resolution to this issue.
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