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Found 2 results

  1. Im testing AdwCleaner on a virtual machine and while testing I discovered that AdwCleaner seems to detect PUP.OptionAdwCleaner[S03].txtal.DriverSupport rightfully, but it cant delete it. It detects the Folder "C:\ProgramData\UAB" and the Registry Key "HKLM\Software\Wow6432Node\ActiveOptimization", but fails to detect the Programs main directory (C:\Program Files (x86)\Driver Support) and its second directory (C:\ProgramData\DriverSupport). It therefore fails to remove DriverSupport. I dont think this has something to do with AdwCleaner running on a virtual machine, but rather that it just doesn't detect the PUP right. I can give you a setup of DriverSupport and the download link if needed. I have attached the scan log.
  2. why is Malwarebytes v3.3.1.2183 blocking userportal.driversupport I realize MB is stating a detection as malicious, however first I do not know why Norton's ncolow.exe is part of this detection as I do not have DriverSupport, DriverHQ or Driver Detective installed. IP 162.242.141.143 that it shows per Whois belongs to Cloud Loadbalancing a Service, which gives me no clue as to what program may have initiated an Outbound utilizing ncolow.exe I do use 3 different web-browser simultaneously does anyone have insight to how this may occur ? Thank you, Doc
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