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I've already opened a ticket with support via email but it feels like they aren't reading what I'm writing and it's been quite frustrating, so I'm hoping someone here can help me out. I downloaded the free-trial of Malwarebytes on April 24, 2020. To download and install the free-trial I wasn't asked for any information nor was I asked to create an account (<<this detail is VERY IMPORTANT). It was as easy as double-clicking the .exe and once the setup was finished and the software was installed, everything was working perfectly. I ran a scan, found some PUPs and got rid of them.