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  1. Dear Forum, I'm facing a little problem here... Yesterday I was browsing the web in search for a good free photo editor for my wife, as she wants to create photo calendars for the whole family as a Christmas gift. So I started to search and clicked on all possible urls that appeared. It seems that one of the urls wasn't safe as suddenly I got a pop-up message bottom right indicating a web containing the string eloypatrick and a number. I immediately got scared, since I was using my Business pc, which I'm using from home, due to the current Covid Situation. So I started to search on how to remove this and that. And I got a bunch of hits and all sorts of ways to remove it manually and using malware removal software. I ended up installing Spybot Search and Destroy, ADWCleaner (previously known as JRT), Unhackme, Spyhunter, Malwarebytes, and TOTALAV. None of the the above helped me. In fact, it got even worse. While running Spyhunter it told me that I have the Dapato.BB trojan, which I couldn't remove. Then, and this is probably the biggest mistake, I installed TotalAV on my enterprise PC, and it turned out to be a huge mistake. I managed to stop the popups for eloypatrick under notifications in Chrome. I managed to find all the TotalAV files in the registry and deleted them manually, even given me permissions on folders I should not have access -> remember that this is a business pc. Malwarebytes detected remnants of TotalAV but when clicking on Quarantine, it tells me : Product is not licensed for threat removal. I realized that during installation for MB I had checked the right box (Business PC, not Home User) and I found this link for the support tool -> https://support.malwarebytes.com/hc/en-us/articles/360039023473-Uninstall-and-reinstall-using-the-Malwarebytes-Support-Tool I did everything as mentioned, and re-installed as personal. However, I still can't put those files into quarantine (see attached). Would you have any hint on how to get this removed ? I'm a bit worried now, this is a business PC and I'm afraid that this PC is not safe anymore. My company runs Symantech and it will detect very soon that this PC most probably has harmful stuff on it. This is not good news. I should have been more careful. Sorry for the long story, but at least you know the problems that I'm facing. Any hint on how to get TotalAV (this is the most important), EloyPatrick or Dapato.BB removed is highly appreciated. I have to say though, that the pop-ups from EloyPatrick disappeared, and only one Software detected the Dapato one. Kind regards, Ken
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