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Showing results for tags 'customer support'.
I'm on this page as I have been receiving mixed messages on a diagnosis which I have on a computer which I have been using. I had recieved this diagnosis Monday of last week that my computer has had a computer virus on it which had meant that it was running slower than usual. This is despite me having installed the Premium version of Malwarebytes back in December of last year. I wish to verify these claims. I have already sent in a log of the computer it was on, but, now that I have read through your help on the subject, I have to say that I am still confused as to what 'bit' I fall in 32 or 6
Hi All, It's been 4 days that I am trying to contact Malwarebytes customer support without any luck. I have been charged without my permission for both anti malware and anti exploit which is the same now!!! why I have to pay for a product which doesn't exist anymore?!!!its like I have paid for anti malware twice which is ridiculous and no one is answering me!!! please help me.
I recently received an annual renewal notice for Malwarebytes Anti-Exploit from Cleverbridge. I was under the impression that with the update of Malwarebytes to 3.0, that the Anti-Exploit product was incorporated into MBAM and, if I recall correctly, MBAE was automatically removed as part of the install of MBAM 3.0. If this is so, why would I want to continue to pay for the MBAE product? I posed this question via the online contact form and got a reply from "Malwarebytes Customer Success" (what a misnomer that is!) that tells all about Cleverbridge but doesn't answer my question. I replied: