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Showing results for tags 'customer support'.
I'm on this page as I have been receiving mixed messages on a diagnosis which I have on a computer which I have been using. I had recieved this diagnosis Monday of last week that my computer has had a computer virus on it which had meant that it was running slower than usual. This is despite me having installed the Premium version of Malwarebytes back in December of last year. I wish to verify these claims. I have already sent in a log of the computer it was on, but, now that I have read through your help on the subject, I have to say that I am still confused as to what 'bit' I fall in 32 or 64 as my computer is a windows ten Laptop. It may be the case that I have already done this through your malwarebytes support tool, and if so, it would aid me greatly if I could get the results of this scan as it would be a reassurance that the programme is working as it should do because, this diagnosis of a virus has really knocked my confidence in Malwarebytes. Look forward to hearing from what you have to say on this subject. Please don't keep me waiting- I've been having this issue for just over one week now.
Hi All, It's been 4 days that I am trying to contact Malwarebytes customer support without any luck. I have been charged without my permission for both anti malware and anti exploit which is the same now!!! why I have to pay for a product which doesn't exist anymore?!!!its like I have paid for anti malware twice which is ridiculous and no one is answering me!!! please help me.
I recently received an annual renewal notice for Malwarebytes Anti-Exploit from Cleverbridge. I was under the impression that with the update of Malwarebytes to 3.0, that the Anti-Exploit product was incorporated into MBAM and, if I recall correctly, MBAE was automatically removed as part of the install of MBAM 3.0. If this is so, why would I want to continue to pay for the MBAE product? I posed this question via the online contact form and got a reply from "Malwarebytes Customer Success" (what a misnomer that is!) that tells all about Cleverbridge but doesn't answer my question. I replied: "I think you missed the point of my message. Why should I renew MBAE if its features are already incorporated in MBAM 3?" The response I received today appears to be a canned response requesting that I download mb-check and FRST and send the reports back to MB. I replied saying: "Why on Earth should I download two pieces of software and provide you with all of the diagnostic info when I asked a marketing/product question and am not asking for help with a technical issue? PLEASE READ AND RESPOND TO MY ORIGINAL POST..." I have had a Lifetime License to MBAM Pro since 11/12/2013. What does it to get the attention of a real, thinking human being to provide an appropriate answer to a simple question???