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Showing results for tags 'customer support ticket'.
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I'm on this page as I have been receiving mixed messages on a diagnosis which I have on a computer which I have been using. I had recieved this diagnosis Monday of last week that my computer has had a computer virus on it which had meant that it was running slower than usual. This is despite me having installed the Premium version of Malwarebytes back in December of last year. I wish to verify these claims. I have already sent in a log of the computer it was on, but, now that I have read through your help on the subject, I have to say that I am still confused as to what 'bit' I fall in 32 or 64 as my computer is a windows ten Laptop. It may be the case that I have already done this through your malwarebytes support tool, and if so, it would aid me greatly if I could get the results of this scan as it would be a reassurance that the programme is working as it should do because, this diagnosis of a virus has really knocked my confidence in Malwarebytes. Look forward to hearing from what you have to say on this subject. Please don't keep me waiting- I've been having this issue for just over one week now.