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My headsets stopped working when i removed a malware from my PC. I clicked on restart via malwarebytes for the removal process to be finished and then my PC frose on the blue screen where it says restarting and then i turned the PC off and turned it on again. But once i did my PC had remove my headsets software drive and also out of nowhere my device driver was not working properly and the troubleshooter didn't detect anything. I need help pls someone help me and also this happend to my gaming headset directly after the restart and also now i have no malware left or any threat or virus but i watched YouTube and try to see solutions and not any solution worked. So pls I need someone in Support & Help to help me because no YouTube videos could help me and also pls contact me as fast as possible or comment if you know a solution. (i have checked for update drivers for my specific headsets if didn't even have any) -
I had to jump over to Chrome in order to edit my post so that I could type this text. For some reason Microsoft Edge didn't recognize or load the entry field. Anyhow, I just heard about your product, JRT, and decided to try it out. Unfortunately as soon as I attempted to open it I got the error that you see below. I had also downloaded and was fully able to use AdwCleaner beforehand and really liked it. I am currently running Windows 10 Version 1607 (OS Build 14393.953) in case that helps you to pin anything down. Thank you so much for your time and assistance. Kevin
