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  1. After years of satisfactory use of Malwarebytes (even on Win and on my phone), I've recently switched to Premium subscription. It's a top tier app and all that. But a few weeks ago my Macbook started acting strange: after 1-2 hours of normal use the CPU reach the stars, and the kernel_task process even top 500%, making the device unusable. I looked for a malware (my fist thought) but MB says system was clean and other scanners as well. So I ran EtreCheckPro that gave me interesting results. 1) Antivirus software problems - Antivirus software is causing performance problem. (The other "av" is Adguard, but stay off most of the time. Malwarebytes Real-time protection is always active.) 2) An app that continously crashing: 2019-07-24 01:12:28 SIMBL Agent.app - Crash (14 times) Executable: /Library/ScriptingAdditions/SIMBL.osax/Contents/Resources/SIMBL Agent.app Details: dyld: launch, running initializers /usr/lib/libSystem.B.dylib Any help? I have no idea what app excites SIMBL Agent.app.. EtreCheck version: 6.0.2 (6A004) Report generated: 2019-07-24 13:18:01 Download EtreCheck from https://etrecheck.com Runtime: 14:57 Performance: Poor Problem: Computer is too slow Major Issues: Anything that appears on this list needs immediate attention. Battery failure - Your battery is reporting that it needs to be serviced. Poor performance - EtreCheck report shows poor performance. This is unusual. Antivirus software problems - Antivirus software is causing performance problems. More than one antivirus app - This machine has multiple antivirus apps installed. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. High battery cycle count - Your battery may be losing capacity. Apps crashing - There have been numerous app crashes. Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed. System modifications - There are a large number of system modifications running in the background. Hardware Information: MacBook Pro (Retina, 15-inch, Late 2013) MacBook Pro Model: MacBookPro11,3 1 2,3 GHz Intel Core i7 (i7-4850HQ) CPU: 4-core 16 GB RAM - Not upgradeable BANK 0/DIMM0 - 8 GB DDR3 1600 ok BANK 1/DIMM0 - 8 GB DDR3 1600 ok Battery: Health = Service Battery - Cycle count = 908 Video Information: Intel Iris Pro - VRAM: 1536 MB Color LCD 2880 x 1800 NVIDIA GeForce GT 750M - VRAM: 2 GB Drives: disk0 - APPLE SSD SM0512F 500.28 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x2 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 452.00 GB disk1 [APFS Virtual drive] 452.00 GB (Shared by 4 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 379.55 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 46 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 510 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) disk0s3 - B******P (MS-DOS FAT12) 48.07 GB (29.29 GB used) Mounted Volumes: disk0s3 - B******P 48.07 GB (29.29 GB used - 18.78 GB free) MS-DOS FAT12 Mount point: /Volumes/B******P disk1s1 - Macintosh HD 452.00 GB (Shared - 379.55 GB used - 70.66 GB free) APFS Mount point: / Encrypted disk1s4 - VM [APFS VM] 452.00 GB (Shared - 1.07 GB used - 70.66 GB free) APFS Mount point: /private/var/vm Network: Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge Interface bridge0: Ethernet Interface en3: Thunderbolt Ethernet iCloud Quota: 4.79 GB available System Software: macOS Mojave 10.14.5 (18F132) Time since boot: About 11 hours Configuration Files: /etc/hosts - Count: 1 Notifications: (Deleted) one notification /Applications/Telegram.app 9 notifications /Applications/Flume.app 2 notifications /Applications/Slack.app 13 notifications /Applications/Windscribe.app 16 notifications /Applications/Adguard.app one notification /Applications/EtreCheckPro.app 2 notifications /Applications/Amphetamine.app one notification /Applications/Airmail 2.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus apps: AdGuard and MalwareBytes Unsigned Files: Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the whitelist - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.skype.skype.shareagent.plist Executable: /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareagent.bundle/Contents/MacOS/com.skype.skype.shareagent Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.disconnect.networklistener.plist Executable: /Library/Application Support/disconnect/changednetwork.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/net.culater.SIMBL.Agent.plist Executable: /Library/ScriptingAdditions/SIMBL.osax/Contents/Resources/SIMBL Agent.app/Contents/MacOS/SIMBL Agent Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the whitelist - probably OK Kernel Extensions: /Library/Application Support/Malwarebytes/MBAM/Kext [Loaded] MB_MBAM_Protection.kext (Malwarebytes Corporation, 3.8 - SDK 10.14) /Library/Application Support/com.adguard.mac.adguard/kext [Not Loaded] com.adguard.nfext.kext (Adguard Software Limited, 1.0.25 - SDK 10.14) /Library/Extensions [Not Loaded] NIUSBGuitarRigMobile.kext (Native Instruments GmbH, 2.6.0 (R82) - SDK 10.8) [Not Loaded] NIUSBAudioDriver.kext (Native Instruments GmbH, 2.6.0 (R82) - SDK 10.8) [Not Loaded] Dropbox.kext (Dropbox, Inc., 1.8.1 - SDK 10.11) System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 168 Apple tasks [Running] 117 Apple tasks System Launch Daemons: [Not Loaded] 36 Apple tasks [Loaded] 185 Apple tasks [Running] 116 Apple tasks Launch Agents: [Running] com.bjango.istatmenus.agent.plist (Bjango Pty Ltd - installed 2018-11-24) [Running] com.bjango.istatmenus.status.plist (Bjango Pty Ltd - installed 2018-11-24) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-05-08) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-05-08) [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2019-05-10) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2019-07-19) [Not Loaded] com.oracle.java.Java-Updater.plist (? 52024455 - installed 2019-07-04) [Loaded] com.radiosilenceapp.agent.plist (Juuso Salonen - installed 2017-09-24) [Not Loaded] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2019-06-05) [Not Loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2019-06-05) [Not Loaded] net.culater.SIMBL.Agent.plist (? 850e6250 - installed 2014-11-14) Launch Daemons: [Loaded] com.BlueStacks.AppPlayer.bstservice_helper.plist (BlueStack Systems, Inc. - installed 2015-07-05) [Running] com.aaa.windscribe.OVPNHelper.plist (Windscribe Limited - installed 2018-12-08) [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2019-06-22) [Loaded] com.audirvana.SysOptimizerTool.plist (Audirvana - installed 2019-04-28) [Loaded] com.audirvana.audirvana-plus.SysOptimizerTool.plist (Audirvana - installed 2018-07-30) [Running] com.bjango.istatmenus.daemon.plist (Bjango Pty Ltd - installed 2018-11-24) [Running] com.bjango.istatmenus.fans.plist (? 9a713d46 - installed 2018-11-24) [Loaded] com.bjango.istatmenus.installerhelper.plist (Bjango Pty Ltd - installed 2017-09-27) [Loaded] com.disconnect.networklistener.plist (? 5d49b512 - installed 2015-06-02) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2019-05-08) [Loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2018-01-09) [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2019-05-18) [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2019-05-10) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2019-07-19) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-10-10) [Not Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2019-07-04) [Loaded] com.radiosilenceapp.nke.plist (Apple - installed 2019-05-04) [Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2019-06-05) [Not Loaded] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2019-06-05) User Launch Agents: [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-02-14) [Loaded] com.skype.skype.shareagent.plist (? 0 - installed 2018-09-17) [Loaded] com.valvesoftware.steamclean.plist (Valve Corporation - installed 2019-07-20) User Login Items: 1Password Extension Helper (AgileBits Inc. - installed 2019-06-27) (Modern Login Item - /Applications/1Password 7.app/Contents/Library/LoginItems/1Password Extension Helper.app) 1Password Launcher (AgileBits Inc. - installed 2019-06-27) (Modern Login Item - /Applications/1Password 7.app/Contents/Library/LoginItems/1Password Launcher.app) Airmail 2.app (App Store - installed 2019-07-06) (Application - /Applications/Airmail 2.app) AmphetamineLoginHelper (App Store - installed 2019-06-11) (Modern Login Item - /Applications/Amphetamine.app/Contents/Library/LoginItems/AmphetamineLoginHelper.app) AppCleaner SmartDelete (Julien Ramseier - installed 2018-11-23) (Modern Login Item - /Applications/AppCleaner.app/Contents/Library/LoginItems/AppCleaner SmartDelete.app) Backup and Sync.app (Google, Inc. - installed 2019-06-27) (Application - /Applications/Backup and Sync.app) Dropbox.app (Dropbox, Inc. - installed 2019-07-18) (Application - /Applications/Dropbox.app) Magnet.app (App Store - installed 2019-06-16) (Application - /Applications/Magnet.app) NepTunesHelperApp (App Store - installed 2018-10-28) (Modern Login Item - /Applications/NepTunes.app/Contents/Library/LoginItems/NepTunesHelperApp.app) Slack.app (App Store - installed 2019-07-15) (Application - /Applications/Slack.app) Telegram.app (TELEGRAM MESSENGER LLP - installed 2019-07-10) (Application - /Applications/Telegram.app) TickTick.app (App Store - installed 2019-06-20) (Application - /Applications/TickTick.app) Track-o-Bot.app (Steven Schmid - installed 2017-12-27) (Application - /Applications/Track-o-Bot.app) Internet Plug-ins: Silverlight: 5.1.50901.0 (? - installed 2016-10-27) FlashPlayer-10.6: 32.0.0.223 (Adobe Systems, Inc. - installed 2019-07-10) Flash Player: 32.0.0.223 (Adobe Systems, Inc. - installed 2019-07-10) JavaAppletPlugin: Java 8 Update 221 build 11 (? - installed 2019-07-23) SharePointBrowserPlugin: 14.4.8 (? - installed 2015-02-12) Audio Plug-ins: AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-05-25) BluetoothAudioPlugIn: 6.0.12 (Apple - installed 2019-05-25) AirPlay: 2.0 (Apple - installed 2019-05-25) AppleAVBAudio: 740.1 (Apple - installed 2019-05-25) BridgeAudioSP: 5.46 (Apple - installed 2019-05-25) iSightAudio: 7.7.3 (Apple - installed 2019-05-25) Safari Extensions: 1Password - App Store (installed 2019-06-25) Open in IINA - App Store (installed 2019-05-27) 3rd Party Preference Panes: Flash Player (installed 2019-06-22) Java (installed 2019-07-23) Native Instruments USB Audio (installed 2015-04-11) Time Machine: Skip System Files: No Auto backup: Yes Volumes being backed up: Macintosh HD: Disk size: 452.00 GB - Disk used: 381.34 GB Destinations: T**********e [Local] (Last used) Total size: 799.55 GB Total number of backups: 19 Oldest backup: 2019-05-28 03:40:12 Last backup: 2019-07-24 12:26:55 6 local snapshots Oldest local snapshot: 2019-07-15 16:00:00 Last local snapshot: 2019-07-24 10:59:34 Performance: System Load: 13.84 (1 min ago) 16.50 (5 min ago) 16.55 (15 min ago) Nominal I/O speed: 1.34 MB/s File system: 120.54 seconds (timed out) Write speed: 257 MB/s Read speed: 266 MB/s CPU Usage Snapshot: Type Overall System 63 % User 6 % Idle 30 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) WindowServer 16.46 % (Apple) EtreCheckPro 12.16 % (Etresoft, Inc.) kernel_task 9.72 % (Apple) sandboxd 5.48 % (Apple) Track-o-Bot 5.14 % (Steven Schmid) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 689 MB (Etresoft, Inc.) kernel_task 542 MB (Apple) Airmail 3 368 MB (App Store) Dropbox (3) 311 MB (Dropbox, Inc.) Dropbox Web Helper (3) 311 MB (Dropbox, Inc.) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) Dropbox 81 KB / 785 KB (Dropbox, Inc.) mDNSResponder 37 KB / 24 KB (Apple) Slack 21 KB / 13 KB (App Store) Telegram 8 KB / 3 KB (TELEGRAM MESSENGER LLP) apsd 4 KB / 5 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 7 (Apple) sandboxd 3 (Apple) iStat Menus Status 1 (Bjango Pty Ltd) airportd 1 (Apple) RTProtectionDaemon 0 (Malwarebytes Corporation) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 4.71 GB Used RAM: 6.91 GB Cached files: 4.38 GB Available RAM: 9.09 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2019-06-26 Evernote (7.11) 2019-07-06 Kiwi for Gmail (2.0.22) 2019-07-06 Airmail (3.6.71) 2019-07-10 Adobe Flash Player (32.0.0.223) 2019-07-15 Slack (4.0.0) 2019-07-16 VirusBarrier Scanner (1.1.1) 2019-07-17 Microsoft PowerPoint (16.27.19071500) 2019-07-17 Microsoft Outlook (16.27.19071500) 2019-07-17 Microsoft Excel (16.27.19071500) 2019-07-17 Microsoft Word (16.27.19071500) 2019-07-19 Microsoft AutoUpdate (4.13.19071800) 2019-07-19 MRTConfigData (1.47) 2019-07-20 ClamXAV v3.0.12 2019-07-20 ClamXav Uninstaller (1) 2019-07-23 Java 8 Update 221 (1.0) 2019-07-23 Gatekeeper Configuration Data (173) 2019-07-23 Radio Silence (2.3.0) Diagnostics Information (past 7 days): 2019-07-24 01:12:28 SIMBL Agent.app - Crash (14 times) Executable: /Library/ScriptingAdditions/SIMBL.osax/Contents/Resources/SIMBL Agent.app Details: dyld: launch, running initializers /usr/lib/libSystem.B.dylib 2019-07-22 09:01:23 1Password 7.app - Crash (3 times) Executable: /Applications/1Password 7.app 2019-07-20 15:31:45 signpost_reporter - High CPU Use Executable: /usr/libexec/signpost_reporter 2019-07-20 08:19:06 Slack.app - Crash Executable: /Applications/Slack.app 2019-07-20 08:14:39 Uninstall.app - Crash Executable: /usr/local/ClamXAV3/bin/Uninstall.app Details: *** Terminating app due to uncaught exception 'NSGenericException', re ason: 'NSRunAlertPanel may only be invoked from the main thread. Behav ior on other threads is undefined.' terminating with uncaught exception of type NSException abort() called 2019-07-19 15:50:54 Discord.app - Crash Executable: /Applications/Discord.app 2019-07-17 21:20:06 Scrivener.app - High CPU Use Executable: /Applications/Scrivener.app End of report Thank you.
  2. Hi, For the last few days, my laptop is using 100% of it's CPU every time i do basic stuff i used to do before (open chrome, a word or a pdf file etc.). When i open task manager, CPU is descending to normal. I ran Malwarebytes Anti-Malware and AdwCleaner but they didn't find anything. My Farbar recovery scan log files are attached. Can you tell if something is wrong? Thanks! Addition.txt FRST.txt
  3. I own many different macs for my whole family: - Macbook pro retina 2017 mid specs - Macbook 12" (2x) top specs - Macbook 13" 2015 top specs - Mabook pro retina 2018 top specs - etc. All of them run High Sierra 10.13.6. All of them run MWB 3.3.32 On all of them, the attached is a typical representation of CPU usage i get from "RTProtectionDaemon". ?As you can see, on a 9h 12m uptime, Malware Bytes was pegging the CPU at 94%!!!!!! ? This leads to: - slow macs regardless of CPU type, memory and ssd type. - a reduction in the lifespan of my components - a pissed off customer. I'd love to send the 'report' you asked in your FAQ but I can't find the button specified to generate it - I take your forum post refer to an older version of MWB? In any case, please help, or else it's back to a different Antimalware for me. Thank you.
  4. Greetings, Malwarebytes forums. For the past few weeks, my laptop has been running very slowly, with high temperature (the CPU even reaches 100C on some occasions, with the core voltage exceeding 20V per core). The fan would ran at max speed even when the whole system is in idle mode (I do open a few programs related to my work, but all of them are network-related stuffs and in idle mode). Curious, I checked the Task Manager and see one of my workplace apps consuming exactly 25% of CPU. Occasionally it would dip or raise above that level but it would revert back to utilizing 25% of the CPU (an i5-2520M@2.5). Even more curious is the fact that if I force close the application in question, the 25% CPU utilization would be transfer to another apps previously in idle mode (with 0% CPU usage), even as far as transfering that utilization to explorer.exe and jusched.exe, which is entirely unrelated and would never consumes that huge amount of computing power. Thus, I suspect that my laptop is infected with some kind of crypto miner designed to run at 25% of system resources. Even more curious still is the fact that if I turn off everything, or restarting the system, the CPU utilization would return to a normal level. So what is wrong with my system and how should I proceed to remove this threat? I'm worried that if this continues, my laptop would turn into a pile of plastic and steel garbage pretty soon. P/s: My colleague has an identical laptop with an identical set of work-related apps, and his experienced no problem so far.
  5. For some reason while malwarebytes is running, the cpu usage is constantly spiking to up to 30% while the computer is idle. I decided to record it: https://www.youtube.com/watch?v=W94otr2F_qs Can someone please explain to me what Malwarebytes is doing in the background and why it's causing "System" to have so much cpu usage rather than the actual MB service process?
  6. hello i am working on windows 10 my CPU and memory are constantly working on 99% to 100% and they are highlighted in red when i open task manager nothing shows to have this huge impact ive tried virus scans , malware scans, and nothing seems to be working , i think it is some malicious malware please help mee i downloaded Malwarebytes anti malware and scanned my computer and it only found one threat which it eliminated but it didn t resolve my problem of very high cpu and memory now i am running another virus scan maybe it ll detect something PLEASE HELPPP i really need to fix my pc
  7. Hello, I'm on Windows 10 with Norton Security Suite and MalwareBytes 3.3.1. Windows Task Manager shows MalwareBytes consuming anywhere fromb-check-results.zipm 16 to 25% of the CPU. It has been doing this for hours. I attached the results from MbCheck which was run a few hours ago. Can you help?
  8. I'm on the 2 week premium portion of a trial download. Taking my machine out of hibernation, my PC became unusable because something was chewing up CPU cycles, at a rate of 30%. I had to fiddle around and find the resource monitor to find out what was wrong. It was MB running some mysterious process. Then I had to go into MB and turn off the "premium" features in order to restore performance. I was not running a scan (I have this on manual). It was consuming resources related to one of the Premium protections. Often when I turn on my machine, I want to do some quick little thing. I don't want to wait for a hidden process to finish. Is this CPU usage normal? Is there some way to tell MB to postpone whatever it thinks it needs to do until later? I don't think I"m going to be interested in Premium features that actually impair my PC's performance. Thanks -- Mark
  9. Hello everyone. First Post here for me. Not going to hound or whine for a fix, just looking for a way to deal with this drag on my PC's performance issue. So some details that others might provide are missing here. I've read a lot of posts on this issue, and it seems to be at least a year since a MB Representative said on this Forum that a fix was "in the works". Obviously MB is not interested in fixing this issue or they CAN'T fix it. Either way, if I can't find a workaround to at least deal with it, it will be time for me to find another scanner. I used to leave my PC turned on 24/7 & just locked the screen when finished for the day. Things like system wide malware scans were never a problem as I just scheduled them when I knew I would be away, usually late at night. I no longer leave the PC on. Problem now is that as soon as I turn it on for the day, Malware Bytes (among others) jump immediately into action and gobble up huge portions of my PC’s resources, causing very noticeable and bothersome lags in performance for the things I want to use the PC for. This in spite of a 4.0 GHz, 6-Core CPU, 16GB of RAM and a SSD System drive. A task as simple as just loading a program can take as long as 2-3 minutes where it normally takes only 7-10 SECONDS! My question is this: Is there a FIX for this? If not, is there a way to setup MB to either limit its use of resources (preferred) OR, if that is not possible, set MB to turn off the PC after I *MANUALLY* initiate a scan? Appreciate whatever help anyone can provide, -Gary MB Premium Version: 3.3.1.2183 Component package version: 1.0.262 Update package version: 1.0.4306 Now it
  10. Starting this morning the MB service is consuming between 15 and 20% of the CPU at all times. Also the real-time protection will not start. I've tried using the clean tool and re-installing while Windows defender was disabled and still no luck. Any thoughts on what else to try?
  11. Read some of the forum posts and it seems like this is a widespread issue with MWB or something interacting with it. Making a unique post because I noticed the issue on both my desktop and laptop at about the same time (thank you Rainmeter). Noticed that MWB was turning off live web protection on it's own and got concerned when I found it was doing it on both my laptop and PC. When I was troubleshooting on my own (why isn't it working, oh hey MWB is eating all of my RAM and CPU, restart PC, turn off MWB & turn back on MWB, reinstall MWB, power cycle PC, etc.) my desktop threw an error window with the text "Unable to contact license server". Attached the mb-check-results from my laptop, and will do the same for desktop if necessary. mb-check-results.zip
  12. Just like the title says, my Malwarebytes is using way to much RAM. Same goes as for the CPU usage. (as seen in the picture) The program isn't scanning or doing anything at all and I have no clue how this is happening. I hadn't had this problem until recently and I'm not sure on how to fix this. I already tried uninstalling by using the cleaner and reinstalling it but I had no luck in that. Can you guys help me with fixing this problem? Thank you
  13. I used Zemana antimalware and malwarebytes, browser popups were gone and for a short time cpu usage was also lowered, but after restarting cmd.exe is still opening randomly and sending data.
  14. Hello friends of the internet. I have a virus on my computer how fun xDD. I tried using multiple anti-virus softwares to fix the problem but it didn't work. I located the source of the virus, which is in the AppData folder but it says that I don't have permission to delete it. I tried using unlocker to allow me to get access to it but that didn't work either. I tried going into safe mode to delete the file located in App Data but it still says I don't have permission to delete the file. The three files that I think are causing this are rtnsok, igfxmtc, and tikuocb. It makes my CPU go up to 100% so everything I do runs pretty slowly :'( In the task manager when I right click on "Windows Process Manager" and click on "Go to Details," it shows me multiple files of this thing called wirhmbs - Copy.exe. I try to end the process but it always says "Access is Denied." Someone, please help me because I have no idea how to fix this problem. I can provide more information if needed!
  15. Greetings, I have recently noticed that I believe that there may be a virus on my PC. How do I know? Well, I was playing an online game and I noticed I wasn't getting my usual FPS which is 75. Instead, It has been changing between 40-50. SO I decide to open task manager and I see the CPU is around 90%+. It then drops straight after. I look on my browser and I see that the game is running at 75 FPS. When I close the task manager the game goes back to around 40 FPS. At 1st I thought it was Malwarebytes Ant-Virus as it seemed like it was causing it with high CPU Usage. I proceeded to uninstall it and it seems like it wasn't. I run AdwCleaner, says no elements found. I run my Anti-Virus, no threats found. So I'm confused as to what to do. All help appreciated.
  16. Apologies if Malwarebytes has already issued a statement regarding the CPU security vulnerability announced this week but I couldn't find anything on your website or Twitter page. Microsoft announced that their patch is only being released via Windows Update for systems that are running compatible anti-virus products (or no AV product) as the patch can lead to instability for machines running a small number of anti-virus products on the market. I am running Windows 10 and have not seen a patch come down for my machine via Windows Update so I am assuming Malwarebytes is not confirmed to work with Microsoft's patch. Is that accurate? If so, when do you anticipate being able to confirm with Microsoft that your product works with the MS patch? An advisory page on your site for this would be helpful...I may have overlooked it.
  17. Hello, I'm having an issue with my computer that Malwarebytes isn't resolving. After downloading a certain program my computer instantly started running programs slower and connecting to the internet slower as well as not being able to connect. I haven't seen anything obvious in programs and features and can't figure anything else out. Computer Specs: Edition: Windows 10 Home Version: 1607 Processor: Intel(R) Core(TM) i3-4370 CPU @ 3.80GHz 3.80 GHz Installed RAM: 8.0 GB System type: 64-bit operating system, x64-based processor Scan log: Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 12/16/17 Scan Time: 4:29 PM Log File: 9d341f1a-e2b0-11e7-b7a9-4ccc6a08aa97.json Administrator: Yes -Software Information- Version: 3.3.1.2183 Components Version: 1.0.262 Update Package Version: 1.0.3463 License: Trial -System Information- OS: Windows 10 (Build 14393.1884) CPU: x64 File System: NTFS User: DESKTOP-5PHRMCM\Brady -Scan Summary- Scan Type: Threat Scan Result: Completed Objects Scanned: 330702 Threats Detected: 0 (No malicious items detected) Threats Quarantined: 0 (No malicious items detected) Time Elapsed: 10 min, 27 sec -Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Disabled Heuristics: Enabled PUP: Detect PUM: Detect -Scan Details- Process: 0 (No malicious items detected) Module: 0 (No malicious items detected) Registry Key: 0 (No malicious items detected) Registry Value: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 0 (No malicious items detected) File: 0 (No malicious items detected) Physical Sector: 0 (No malicious items detected) (end)
  18. Hello guys, there's always a process that takes up 25% and it stays like that, until I decide to stop the process, once I do that another process starts taking up 25% (very badly phrased sorry) it's obviously a virus, I'd really appreciate any help. (I tried to scan the process' files yet no threats were detected so I dunno) Thanks !
  19. Hello When I enable the ransomware module, my CPU usage keeps above 12% all the time, so I have disabled this module. How to fix that? I have the following configuration Malwarebytes premium 3.3.1 (updated) Bitdenfender total security 2018 (with a ransomware module that is enabled) Windows 8.1 (pt-br) Meanwhile is there any way to disable bitdefender alert that I am not totally protect because only the ransomware module is disable? Thanks
  20. I've had a single COM Surrogate process take up like a quarter of my cpu for as long as i can remember. I thought it was normal till someone pointed it out.
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