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  1. I own many different macs for my whole family: - Macbook pro retina 2017 mid specs - Macbook 12" (2x) top specs - Macbook 13" 2015 top specs - Mabook pro retina 2018 top specs - etc. All of them run High Sierra 10.13.6. All of them run MWB 3.3.32 On all of them, the attached is a typical representation of CPU usage i get from "RTProtectionDaemon". ?As you can see, on a 9h 12m uptime, Malware Bytes was pegging the CPU at 94%!!!!!! ? This leads to: - slow macs regardless of CPU type, memory and ssd type. - a reduction in the lifespan of my components - a pissed off customer. I'd love to send the 'report' you asked in your FAQ but I can't find the button specified to generate it - I take your forum post refer to an older version of MWB? In any case, please help, or else it's back to a different Antimalware for me. Thank you.
  2. I have a Z87-g45 gaming motherboard and I can't get it to boot to usb. My computer completely crashed after I ran hitman and malewarbytes. I ran both scans and each told me a restart was needed so I waited for both to finish since they both required a restart. Prob was not good idea since now my computer won't boot at all. Once I was prompted of a failed startup I chose to restart from last known good configuration. It just got hung on the starting Windows screen for over 3 hours. So I tried changing the bios to ufei instead of legacy+ufei and tried to see if that helped. It didn't. I've tried restoring bios to defaults to see if it helped it did not. Stuck on loading Windows screen. I took the battery out of the mother board and left it out for 5 mins and tried to start it. Same thing stuck on loading Windows. After trying to load to safe mode with network and without network and trying to load to command prompt and it all still getting stuck I decided to go purchase a new computer to try to get some recovery software to try to fix the problem. So my first choice of programs to try is Hiren. I downloaded Hiren and it was an iso file. So I formatted my usb thumbnail to Fat32 and used PowerISO to burn the Hiren ISO to the usb. (Using the create bootable usb option) after it was finished burning to the usb. I removed it from computer and put it into broken PC. Booted PC up and push F10 till I got to the bios. Changed boot priority to #1 uefi usb #2 usb. Saved changes and restarted. Went to stuck loading Windows screen. Power off, power on F10 changed bios from uefi+legacy to just uefi and booted usb first priority. Saved and rebooted. Went to stuck loading Windows screen. Figured I'd just try to see if command promp would work. Power off, power on F10 changed to default bios settings saved and restarted. Windows failed to load restart with command promp. Stuck on Windows loading screen but it finally worked and I was in command promp. Trying several commands to figure out what drive the usb was and looking on Google trying to find list of commands to use with command prompt. The computer automatically just restarted and I didn't even execute any command. Now unsure I can get to command prompt again. Tried rebooting again and again about 4 or 5 times and get stuck on Windows loading screen and no option of boot to command prompt. I can get to efi shell easily but don't think that's gonna help me with what I need. I honestly don't know what I should run off of hirens even if I do get it to run. I'll use to research Google as I go. My biggest problem is trying to get the usb to load then if someone would like to walk me to diagnose the problem id be forever grateful! Please help me. I've repaired computers that have crashed before but this is first time this computer with this motherboard has crashed and I just can't get it to do right and it's been killing many days just watching a stuck screen. Please! TY in advance!
  3. Greetings, Malwarebytes forums. For the past few weeks, my laptop has been running very slowly, with high temperature (the CPU even reaches 100C on some occasions, with the core voltage exceeding 20V per core). The fan would ran at max speed even when the whole system is in idle mode (I do open a few programs related to my work, but all of them are network-related stuffs and in idle mode). Curious, I checked the Task Manager and see one of my workplace apps consuming exactly 25% of CPU. Occasionally it would dip or raise above that level but it would revert back to utilizing 25% of the CPU (an i5-2520M@2.5). Even more curious is the fact that if I force close the application in question, the 25% CPU utilization would be transfer to another apps previously in idle mode (with 0% CPU usage), even as far as transfering that utilization to explorer.exe and jusched.exe, which is entirely unrelated and would never consumes that huge amount of computing power. Thus, I suspect that my laptop is infected with some kind of crypto miner designed to run at 25% of system resources. Even more curious still is the fact that if I turn off everything, or restarting the system, the CPU utilization would return to a normal level. So what is wrong with my system and how should I proceed to remove this threat? I'm worried that if this continues, my laptop would turn into a pile of plastic and steel garbage pretty soon. P/s: My colleague has an identical laptop with an identical set of work-related apps, and his experienced no problem so far.
  4. For some reason while malwarebytes is running, the cpu usage is constantly spiking to up to 30% while the computer is idle. I decided to record it: https://www.youtube.com/watch?v=W94otr2F_qs Can someone please explain to me what Malwarebytes is doing in the background and why it's causing "System" to have so much cpu usage rather than the actual MB service process?
  5. hello i am working on windows 10 my CPU and memory are constantly working on 99% to 100% and they are highlighted in red when i open task manager nothing shows to have this huge impact ive tried virus scans , malware scans, and nothing seems to be working , i think it is some malicious malware please help mee i downloaded Malwarebytes anti malware and scanned my computer and it only found one threat which it eliminated but it didn t resolve my problem of very high cpu and memory now i am running another virus scan maybe it ll detect something PLEASE HELPPP i really need to fix my pc
  6. Hello, I'm on Windows 10 with Norton Security Suite and MalwareBytes 3.3.1. Windows Task Manager shows MalwareBytes consuming anywhere fromb-check-results.zipm 16 to 25% of the CPU. It has been doing this for hours. I attached the results from MbCheck which was run a few hours ago. Can you help?
  7. I'm on the 2 week premium portion of a trial download. Taking my machine out of hibernation, my PC became unusable because something was chewing up CPU cycles, at a rate of 30%. I had to fiddle around and find the resource monitor to find out what was wrong. It was MB running some mysterious process. Then I had to go into MB and turn off the "premium" features in order to restore performance. I was not running a scan (I have this on manual). It was consuming resources related to one of the Premium protections. Often when I turn on my machine, I want to do some quick little thing. I don't want to wait for a hidden process to finish. Is this CPU usage normal? Is there some way to tell MB to postpone whatever it thinks it needs to do until later? I don't think I"m going to be interested in Premium features that actually impair my PC's performance. Thanks -- Mark
  8. Hello everyone. First Post here for me. Not going to hound or whine for a fix, just looking for a way to deal with this drag on my PC's performance issue. So some details that others might provide are missing here. I've read a lot of posts on this issue, and it seems to be at least a year since a MB Representative said on this Forum that a fix was "in the works". Obviously MB is not interested in fixing this issue or they CAN'T fix it. Either way, if I can't find a workaround to at least deal with it, it will be time for me to find another scanner. I used to leave my PC turned on 24/7 & just locked the screen when finished for the day. Things like system wide malware scans were never a problem as I just scheduled them when I knew I would be away, usually late at night. I no longer leave the PC on. Problem now is that as soon as I turn it on for the day, Malware Bytes (among others) jump immediately into action and gobble up huge portions of my PC’s resources, causing very noticeable and bothersome lags in performance for the things I want to use the PC for. This in spite of a 4.0 GHz, 6-Core CPU, 16GB of RAM and a SSD System drive. A task as simple as just loading a program can take as long as 2-3 minutes where it normally takes only 7-10 SECONDS! My question is this: Is there a FIX for this? If not, is there a way to setup MB to either limit its use of resources (preferred) OR, if that is not possible, set MB to turn off the PC after I *MANUALLY* initiate a scan? Appreciate whatever help anyone can provide, -Gary MB Premium Version: Component package version: 1.0.262 Update package version: 1.0.4306 Now it
  9. Starting this morning the MB service is consuming between 15 and 20% of the CPU at all times. Also the real-time protection will not start. I've tried using the clean tool and re-installing while Windows defender was disabled and still no luck. Any thoughts on what else to try?
  10. Read some of the forum posts and it seems like this is a widespread issue with MWB or something interacting with it. Making a unique post because I noticed the issue on both my desktop and laptop at about the same time (thank you Rainmeter). Noticed that MWB was turning off live web protection on it's own and got concerned when I found it was doing it on both my laptop and PC. When I was troubleshooting on my own (why isn't it working, oh hey MWB is eating all of my RAM and CPU, restart PC, turn off MWB & turn back on MWB, reinstall MWB, power cycle PC, etc.) my desktop threw an error window with the text "Unable to contact license server". Attached the mb-check-results from my laptop, and will do the same for desktop if necessary. mb-check-results.zip
  11. Just like the title says, my Malwarebytes is using way to much RAM. Same goes as for the CPU usage. (as seen in the picture) The program isn't scanning or doing anything at all and I have no clue how this is happening. I hadn't had this problem until recently and I'm not sure on how to fix this. I already tried uninstalling by using the cleaner and reinstalling it but I had no luck in that. Can you guys help me with fixing this problem? Thank you
  12. I used Zemana antimalware and malwarebytes, browser popups were gone and for a short time cpu usage was also lowered, but after restarting cmd.exe is still opening randomly and sending data.
  13. Hello friends of the internet. I have a virus on my computer how fun xDD. I tried using multiple anti-virus softwares to fix the problem but it didn't work. I located the source of the virus, which is in the AppData folder but it says that I don't have permission to delete it. I tried using unlocker to allow me to get access to it but that didn't work either. I tried going into safe mode to delete the file located in App Data but it still says I don't have permission to delete the file. The three files that I think are causing this are rtnsok, igfxmtc, and tikuocb. It makes my CPU go up to 100% so everything I do runs pretty slowly :'( In the task manager when I right click on "Windows Process Manager" and click on "Go to Details," it shows me multiple files of this thing called wirhmbs - Copy.exe. I try to end the process but it always says "Access is Denied." Someone, please help me because I have no idea how to fix this problem. I can provide more information if needed!
  14. Greetings, I have recently noticed that I believe that there may be a virus on my PC. How do I know? Well, I was playing an online game and I noticed I wasn't getting my usual FPS which is 75. Instead, It has been changing between 40-50. SO I decide to open task manager and I see the CPU is around 90%+. It then drops straight after. I look on my browser and I see that the game is running at 75 FPS. When I close the task manager the game goes back to around 40 FPS. At 1st I thought it was Malwarebytes Ant-Virus as it seemed like it was causing it with high CPU Usage. I proceeded to uninstall it and it seems like it wasn't. I run AdwCleaner, says no elements found. I run my Anti-Virus, no threats found. So I'm confused as to what to do. All help appreciated.
  15. Apologies if Malwarebytes has already issued a statement regarding the CPU security vulnerability announced this week but I couldn't find anything on your website or Twitter page. Microsoft announced that their patch is only being released via Windows Update for systems that are running compatible anti-virus products (or no AV product) as the patch can lead to instability for machines running a small number of anti-virus products on the market. I am running Windows 10 and have not seen a patch come down for my machine via Windows Update so I am assuming Malwarebytes is not confirmed to work with Microsoft's patch. Is that accurate? If so, when do you anticipate being able to confirm with Microsoft that your product works with the MS patch? An advisory page on your site for this would be helpful...I may have overlooked it.
  16. Hello, I'm having an issue with my computer that Malwarebytes isn't resolving. After downloading a certain program my computer instantly started running programs slower and connecting to the internet slower as well as not being able to connect. I haven't seen anything obvious in programs and features and can't figure anything else out. Computer Specs: Edition: Windows 10 Home Version: 1607 Processor: Intel(R) Core(TM) i3-4370 CPU @ 3.80GHz 3.80 GHz Installed RAM: 8.0 GB System type: 64-bit operating system, x64-based processor Scan log: Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 12/16/17 Scan Time: 4:29 PM Log File: 9d341f1a-e2b0-11e7-b7a9-4ccc6a08aa97.json Administrator: Yes -Software Information- Version: Components Version: 1.0.262 Update Package Version: 1.0.3463 License: Trial -System Information- OS: Windows 10 (Build 14393.1884) CPU: x64 File System: NTFS User: DESKTOP-5PHRMCM\Brady -Scan Summary- Scan Type: Threat Scan Result: Completed Objects Scanned: 330702 Threats Detected: 0 (No malicious items detected) Threats Quarantined: 0 (No malicious items detected) Time Elapsed: 10 min, 27 sec -Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Disabled Heuristics: Enabled PUP: Detect PUM: Detect -Scan Details- Process: 0 (No malicious items detected) Module: 0 (No malicious items detected) Registry Key: 0 (No malicious items detected) Registry Value: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 0 (No malicious items detected) File: 0 (No malicious items detected) Physical Sector: 0 (No malicious items detected) (end)
  17. Hello guys, there's always a process that takes up 25% and it stays like that, until I decide to stop the process, once I do that another process starts taking up 25% (very badly phrased sorry) it's obviously a virus, I'd really appreciate any help. (I tried to scan the process' files yet no threats were detected so I dunno) Thanks !
  18. Hello When I enable the ransomware module, my CPU usage keeps above 12% all the time, so I have disabled this module. How to fix that? I have the following configuration Malwarebytes premium 3.3.1 (updated) Bitdenfender total security 2018 (with a ransomware module that is enabled) Windows 8.1 (pt-br) Meanwhile is there any way to disable bitdefender alert that I am not totally protect because only the ransomware module is disable? Thanks
  19. I've had a single COM Surrogate process take up like a quarter of my cpu for as long as i can remember. I thought it was normal till someone pointed it out.
  20. Hi, I made a thread In the windows 10 forum and was told to come here. I've followed the advice hopefully and have the logs needed. I will now post the original post I made with the problems I have. Thanks in advance for any help. Hi everyone. Began having problems a couple of weeks ago. My PC has always ran pretty well. I used to be able to download torrents, run convertxtodvd and look online with little to no slowdown. It suddenly became sluggish and i noticed that it was at 100% CPU usage. Whenever i close the program or process with the highest usage something else just takes over and rises instead. No matter what something is always causing it to hit 100%. I assumed this may be malware, tried to run a few programs but it persisted. I then performed a clean restore removing all files etc. After this clean restore the PC is still always between 80-100% even with nothing on the PC. I've included a pic of my latest task manager at this link. https://ibb.co/e7vHy5 .No matter what theres always something taking masses of CPU even if i close it, something else pops up. Could really do with some help, i'm average with PC's so not an expert by any stretch but will try any suggestions! Thanks. Addition and Frst.zip MBAMSERVICE.zip
  21. Hi everyone. Began having problems a couple of weeks ago. My PC has always ran pretty well. I used to be able to download torrents, run convertxtodvd and look online with little to no slowdown. It suddenly became sluggish and i noticed that it was at 100% CPU usage. Whenever i close the program or process with the highest usage something else just takes over and rises instead. No matter what something is always causing it to hit 100%. I assumed this may be malware, tried to run a few programs but it persisted. I then performed a clean restore removing all files etc. After this clean restore the PC is still always between 80-100% even with nothing on the PC. I've included a pic of my latest task manager at this link. https://ibb.co/e7vHy5 .No matter what theres always something taking masses of CPU even if i close it, something else pops up. Could really do with some help, i'm average with PC's so not an expert by any stretch but will try any suggestions! Thanks.
  22. After I downloaded the new fix for MBAM it seemed to take care of the problem on my HP Pavilion for a couple of days. Now its back. I have disabled this from starting through the services.msc. Sems to help some but not perfect. What is the solution here if there is one? My active processes are running in the 60's range.
  23. Hello Malwarebytes ((Sorry its so long!)) Currently my DELL laptop is running slow and I referred to this topic for help. I suck at computers and wanted to remove the the virus manually through coding but that got me confused even more so I decided to go here and I found this : and I'm stuck at the 2nd step. I couldn't find " fixlist.txt file ". ( I have my FRST.txt and Addition.txt saved on my desktop already ) I understand that most pc's work differently and need different ways of fixing but I just decided to go through this route because I've been experiencing similar functions. The wifi has had the connection decreasingly dropped several times, it takes at least 5-7 minutes to boot up my laptop, the cursor seems to spazz out in rare cases, programs sometimes restarted on their own, i had one drive failure where it completely restarted itself and i thought it would be due to it heating up, and just overall everything is slow. The percentages on CPU and Memory are increasingly high (up to 98% at the highest) sometimes and then drop at around a 50%. I know I have a virus and I know MacAfee isn't the best, but I did a full scan and according to it, there seemed to be nothing but I know I have a virus that's just hibernating somewhere. From my past experience of having a laptop that got completely obliterated by this one virus/trovi, this was just the beginning. My original plan in avoiding this was to move some files and programs into an external hard drive, but I'm afraid some of them may be infected already because this has been prolonging for weeks now and I never took initiative action to stop it. update: it decided to change my desktop background too (fixed it with a restart) but my laptop is getting slightly more glitchy/laggy Addition.txt FRST.txt
  24. Hello Malwarebytes Forums, I am not sure if this issue has already been reported or known about, but I would like to report an issue regarding the high CPU usage and memory the process MBAMService.exe uses in the premium version of Malwarebytes 3.0. The issue is, everytime you use your web browser, whether it's the web browser loading web pages for example, MBAMService.exe would just hog the CPU usage until the the web browser is complete loading the web page you wanted. This is possibly due to the Web Protection feature in the Malwarebytes 3.0 program, maybe? Anyways, this kind of CPU usage behavior MBAMService.exe is doing can really stress and/or strain a computer with a dual-core only CPU if anyone here is still using those kinds of CPU's, because you have the web browser using the CPU when it's loading web pages, and then you have MBAMService.exe hogging the CPU as well until the web browser is complete loading the web page, making the dual-core only CPU briefly go up to 100% CPU usage. I have Malwarebytes version 3.0.5 installed on this computer, and this CPU Usage issue is still happening on 3.0.5. This never happened at all when I was still using Malwarebytes Anti-Malware version 2.2 on this computer before I upgraded to the new Malwarebytes version 3.0 program, and I hope that this issue can get fixed. Here is a picture of Windows Task Manager in Windows 7 Home Premium 32 Bit (my laptop computer, with a dual-core only CPU) showing the MBAMService.exe process doing it's high CPU Usage work while Mozilla Firefox, (my main web browser that I use) is loading web pages. There are no scans or updating being ran while doing this. This is between both the web browser, (Mozilla Firefox) & MBAMService.exe. Thanks, - sfermani1996

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