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I am unable to use the Renew Now feature. When I click on renew now, I end up with the following: File Not Found The page that you requested cannot be found on this server. This might have the following reasons: The link you are using is not valid anymore or wrong. You have not entered the URL correctly. The page does not exist anymore. If you have gotten to this page over a certain URL, please inform the owner over the page that offered this link so that he can update his page.
I have used Malwarebytes pro for some years, the latest version being 184.108.40.2063, installed from the download file mb3-setup-consumer-220.127.116.113.exe My subscription came up for renewal on 13th June. I renewed it that day and paid the renewal fee to Cleverbridge. They confirmed receipt and the payment is shown in my bank statement. Cleverbridge sent me a receipt with an ID and Key, which were unchanged from those I had previously.used. They also sent a download link to mb3-setup-cb.NT-18.104.22.1683-10139.exe I re-entered the ID and Key (by cut and paste to avoid errors), but Malwarebytes still showed its status as "Expired". I uninstalled it, downloaded the version from Cleverbridge's link and put in the ID and Key again. It still shows "Status: Expired - premium subscription temporarily extended". I telephoned Cleverbridge and they could not explain why it does not show as renewed. They said it must be a technical problem, which they could not help with and which I should refer to Malwarebytes. On 14th June I emailed Malwarebytes at "reply-fe9515767d64047576-159101_HTMLfirstname.lastname@example.org" (in reply to a message from them asking me to renew). I received no reply, so I sent emails again to "email@example.com" on 16th June and 20th June. I still have had no reply, and I am concerned that the temporary extension of Malwarebytes will soon come to an end and I will lose its protection. I wonder whether this forum will be a more effective way of resolving this problem.