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Found 2 results

  1. I received a malware alert about 2 files from my avast anti-virus, it recommended that I press OK to delete them, I did, and then it said something about a " boot scan " and I pressed OK, my system started to restart ( I realized what a boot scan was, haha ) then instead of the usual boot up things with the logo and stuff it started a scan, since I knew those 2 files were not malware I canceled the scan and Windows started, but the screen was darker, taskbar was back to classic style, sound was disabled, the wi-fi icon didn't even appear, and my usb mouse was not working but my phone was connected and charging, I couldn't do some things like adjust the brightness, etc. After I went to dr. Google in order to find a fix I found a forum thread and the recommended fix was to go to msconfig, services tab, and check enable all. Indeed my services were all stopped except for the Avast Anti-Virus ones, I enabled all, restarted, everything returned to normal except my mouse which is not working at all, no lights as well. (Had problems with this when mouse's under light and clicks were working but the cursor was not moving ) . My phone connects through USB normally. Everything seems to be working normally except for my mouse. Connected it to other PC's and the mouse works normally there.
  2. Hi, I've been struggling with my computer at work for the last couple of days. I'm trying to re-install IE8 on my Windows XP SP3 work computer but getting the "Internet Explorer installation did not complete" message. I have tried going through all the steps in the MS KB here http://support.microsoft.com/kb/949220 to no avail. The other problem I'm experiencing is that when I open a PDF from the desktop Adobe Reader X will close automatically after a few seconds. When i try to repair the installation, the process closes without any messages when it gets near the end of the installation. I'm not sure if this is malware related, but I'm generally stumped as to how to go about resolving these issues. But if it is, I presume there are other programs being affected by this. I'd appreciate any help I can get! Some background as to how it all started in case it helps: First there were a couple of Windows Updates last week and a Adobe Flash update. This made my computer virtually unusable, especially when using Outlook and Chrome (but other browsers as well: Firefox, IE). The symptoms included Chrome and Outlook becoming unresponsive for several seconds to couple minutes while the Task Manager didn't show any spikes in CPU usage or memory usage (actually the Task Manager would become unresponsive too). At that point I noticed that my HD was real low on space and seriously fragmented, so I tried deleting a bunch of files (mostly unused files from previous user's account e.g. Outlook.pst files etc.) and defragmenting the HD. This seemed to yield some performance improvements, but Chrome/Outlook and in general the system would continue to have the frequent bouts of unresponsiveness. Also this is when I noticed that Adobe Reader would start to close automatically after opening a PDF and the same would happen when opening IE8. Then I tried uninstalling and reinstalling IE, when the reinstallation started failing. For Adobe Reader I tried updating the software to the latest version, but the problem continues. This leads me to where I'm at now. TL;DR - started having problems after Windows Update last week and tried defragging and deleted a bunch of files but problem continues Thanks in advance for any assistance! Best, HoJoon DDS.txt Attach.txt hijackthis.log
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