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Found 4 results

  1. In my case, i was able to finally, somehow, uninstall it in windows 7 progams and features. Then i ran the clean tool. Two days ago i reinstalled mbam and all was well, but now i'm back to it turning off protection. Right now i have zero protection. I hesitate in trying another mbam install. Will it work this time? If i reinstall it again, will the real-time stay on? thanks
  2. I get the exact same error. I recently bought a new PC, mostly for gaming. Games would randomly minimize, and someone suggested Malwarebytes. I figured, since I have Symantec, I'd be good with another antivirus layer. boy was I wrong. I installed it, ran the scan. Found 1 bad thing. Awesome, let's get that off of my computer. So MB "gets it off my computer." I put that in quotes because malware bytes made my computer unable to access the internet. Not from chrome or edge. Alright, let's uninstall MB. Ok, never mind "File "C:\ProgramFiles\Malwarebytes\Anti-Malware\unins000.dat" could not be opened. Cannot uninstall. Error 5: Access is denied." Wow, well done guys. Your "anti-virus" program probably just killed my brand new $1000+ machine that I worked for. I can still play games online and such. Just can't access the internet browsers I have never had trouble with until I installed your product. Don't come at me with the "I would've just installed it again and tried the uninstaller" because I obviously can't do that with no way to get on any internet browser. If I were raised just a tad bit less respectful, I'd sue this company for all you have. But I'll give you a chance. You can figure out how to save my machine from your product. You can email me at reames.luke@gmail.com with the subject "We f*cked up, please let us help you." other than that, have a fan-f*cking-tastic day.
  3. Same problem here: Windows Uninstaller is not working. I use Version Then I tried the clean tool mbam-clean- but I just read here that that is designed for version 2, not 3. (I really hope running it didn't screw up anything else.) So I went with Porthos suggestion: Reinstall it. I tried that, but get an error during install: C:\WINDOWS\system32\drivers\mbase64.sys An error occured while trying to replace the existing file. DeleteFile failed: code 5. Access is denied. Click retry, etc, etc.. So I click Cancel (as advised), and it rolls back changes. I am getting a bit desperate. I wanted to try malwarebytes, so I installed the lastest It didn't work (I only get 'Unable to connect to service'), so I decided to unintall. Tried windows uninstall: Error Tried clean-up tool: Works only for version 2. Tried re-install over the former install: Error (above). Please help: How do I get it out of my PC?
  4. I took Malwarebytes for a test-spin for a specific usecase (helping a family member), and then decided to uninstall it again. Uninstallation is impossible, both using the Uninstall shortcut created by Malwarebytes in the software folder, and the control panel. The error I get is: --- "File "C:\Program Files\Malwarebytes\Anti-Malware\unins000.dat" could not be opened. Cannot uninstall. Error 5: Access is denied. --- I have tried the following with no positive result: 1.) Force-close Malwarebytes using the Tray icon. This did not work, and Malwarebytes keeps running even when selecting "Quit". 2.) Force-close Malwarebytes using the Task manager. This did not work. Malwarebytes was shut down, but the uninstall attempt produced the same error. 3.) Download dedicated uninstaller from Malwarebytes website. This uninstaller promises to "remove all traces of Malware bytes". It appeared to stop + uninstall Malwarebytes, and then ask for a restart. But after the restart the I get a service start failure (indicating that some components are not correctly removed), and Malwarebytes is still listed as installed in my Control panel. Attempting to uninstall it produces the same error as before. While I respect that producing software can be complex, please understand that this experience leaves me utterly unimpressed with Malwarebytes. It is certainly not an experience that will make me try the product another time, and it is extremely annoying that an "antimalware" program is all but impossible to remove. As a developer and IT consultant I know other ways to get the software off the involved machine, so I will remove the remains myself. But I will admit to being very annoyed at having to waste my time with this. Sifting through registry entries, unregistering services, manually deleting files ... it's all going to take time. It is also sad to see that I am in no way the first to have this issue. A quick Google search reveals that users have reported this - and similar - issues since early 2011. Please make the uninstaller more roboust. It will ceryainly help newcomers get a more positive experience when testing Malwarebytes for the first time.
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