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  1. Dear Malwarebytes , Recently , some Malwarebytes user discover , when the language was set to Traditional Chinese , the Setting > Notification > Play Mode > Add function cannot correctly identify the files or application (*.exe) , it's only identify the folder , and could not be add into the list . However , when user change the language to the English , this issue will be not exist . Here is the screenshot : It happen on my main system and VM system , also many Malwarebytes users with Traditional Chinese setting also experience the same problem . Hope Malwarebytes can identify the problem , if official need more information , please that me know , thanks .
  2. so I noticed my Malware-bytes was gone from my quick toolbar so i tried to run the .exe to no avail. each time it told me that it couldn't connect the service. i uninstaled it and reinstaled it, same results, then i used the cleaner tool ive seen in ohter similar forums on this site but that too got me nowhere. prior to this i ran a full scan the day before with no issues and recently a quick scan with windows defender. however nothing showed up i have 64bit windows 10 Toshiba laptop. i have/ had the premium home version installed on my pc
  3. Hey Guys, I had upgraded to version 3 months ago but had to switch back to version 2 as I could never get protection to stay on in V3. After weeks of support tickets and lots of updates we could not get V3 to work properly. At that time I told support I was staying with v2 and taking a break from trying v3. So I write this post to ask a simple question (I hope) have the issues with version 3 been fixed yet? I do not want to have to spend hours a day trying to make it work. So is V3 now stable so it wont keep shutting off protection? I like having current software but do not want to fight with it which is why I am asking now if issues have been resolved yet. I wish to use V3 but want it working and not like before. Please Let me Know. Thanks in Advance Gren
  4. Hi, A new version of JRT was released today -- 8.1.4 Changelog: Version 8.1.4 (07.09.2017) False positive fixes Thanks everyone for being patient. We'd like to hear your feedback! Regards, Filipos
  5. Hey! So I'm getting an error message when I try to open Malwarebytes (pic attached). I've tried turning off my computer and turning it back on; I'm in the middle of installing the free version to see if that works as well. Any advice? FRST.txt Addition.txt mb-check-results.zip
  6. Hi, A new version of JRT was released today -- 8.1.3 Changelog: Version 8.1.3 (04.10.2017) Updated: Whitelist -> Processes Thanks everyone for being patient. We'd like to hear your feedback! Regards, Filipos
  7. Hi, A new version of JRT was released today -- 8.1.2 Changelog: Version 8.1.2 (03.10.2017) False positives fix Thanks everyone for being patient. We'd like to hear your feedback! Regards, Filipos
  8. Hi, A new version of JRT was released today -- 8.1.1 Changelog: Version 8.1.1 (02.11.2017) Updated: Whitelist -> Processes Updated: Whitelist -> Tasks Updated: Whitelist -> Toolbars Updated: Database False positives fixes Thanks everyone for being patient. We'd like to hear your feedback! Regards, Filipos
  9. Hello, My chrome browser wants to open this: Index of C:\Program Files (x86)\Google\Chrome\Application\55.0.2883.87\ I know this is sometime of bug or a virus, but i don't remember what I did to get this. All I know is that it has been there for awhile ago, and it is now started to bug me. Yes, I have tried to change it through the chrome's setting and it does not work. It also does not pop up if I do a malware virus scan. what should I do now? Thanks!
  10. Hi, A new version of JRT was released today -- 8.1.0 Changelog: Version 8.1.0 (12.05.2016) Added: Wajam service and driver remediation Updated: Whitelist -> Browser Helper Objects (BHOs) Updated: Whitelist -> Processes Updated: Whitelist -> Services Updated: Database Improved: Search patterns False positive fixes Removed: AdPeak service remediation Removed ConvertAd service remediation Thanks everyone for being patient. We'd like to hear your feedback! Regards, Filipos
  11. Hi, A new version of JRT was released today -- 8.0.9 Changelog: Version 8.0.9 (09.30.2016) Updated: CreateRestorePoint.exe - resolved an issue where sometimes a restore point would not be created. Read more here. Minor bug fixes Thanks everyone for being patient. We'd like to hear your feedback! Regards, Filipos
  12. Hi, A new version of JRT was released today -- 8.0.8 Changelog: Version 8.0.8 (09.20.2016) Improved: Browser scan. This area is now scanned for blacklisted extensions: %localappdata%\Google\Chrome\User Data\Default\Local Extension Settings Updated: Whitelist -> Processes -> SimpleHelp Updated: Whitelist -> Processes -> DisplayFusion Updated: Database Minor Bug Fixes Thanks everyone for being patient. We'd like to hear your feedback! Regards, Filipos
  13. Hi, I used Malwarebytes last night and it came up with a bunch of threats. All the threats were checked and I clicked on remove, but only one was removed. So, I've been spending hours scanning and removing one threat at a time, even thought each time all the threats are checked. Can anyone help me with this problem? Thanks
  14. Hi, A new version of JRT was released today -- 8.0.7 Changelog: Version 8.0.7 (07.03.2016) New Heuristic -> Tasks -> PriceFountain Updated: Whitelist -> Browser Helper Objects (BHOs) Updated: Whitelist -> Processes -> AnyDesk remote support software Updated: Whitelist -> Toolbars Updated: Heuristic -> Folders -> MintCast Updated: Heuristic -> Services -> MintCast Updated: Malwarebytes.org references to .com Updated: Database Minor bug fixes Thanks everyone for being patient. We'd like to hear your feedback! Regards, Filipos
  15. Hi, A new version of JRT was released today -- 8.0.6 Changelog: Version 8.0.6 (04.25.2016:1) Updated: Database Minor bug fixes Thanks everyone for being patient. We'd like to hear your feedback! Regards, Filipos
  16. Hi, A new version of JRT was released today -- 8.0.5 Changelog: Version 8.0.5 (04.20.2016:1) Minor bug fixes Thanks everyone for being patient. We'd like to hear your feedback! Regards, Filipos
  17. Hi, A new version of JRT was released today -- 8.0.4 Changelog: Version 8.0.4 (03.14.2016:1) New Heuristic -> Certificates -> PennyBee New Heuristic -> Folders -> DNSUnlocker New Heuristic -> Folders -> Amonetize Wrapper Updated: Database Updated: Heuristic -> Services -> MintCast Updated: Heuristic -> Folders -> MintCast Updated: Heuristic -> Startup -> EoRezo Updated: Heuristic -> Folders -> EoRezo Thanks everyone for being patient. We'd like to hear your feedback! Regards, Filipos
  18. Hi, the problem is that some times, when the pc is restarted the program automatically starts but showing this message and don't change even pressing fix now or start protection.
  19. Hi, A new version of JRT was released today -- 8.0.3 Changelog: Version 8.0.3 (02.09.2016:1) Updated: DatabaseUpdated: Whitelist -> Processes -> mIRC, RogueKillerPE, MBARWUpdated: Whitelist -> Internet Explorer -> ToolbarsUpdated: Heuristic -> Tasks -> CouponMarvelUpdated: Heuristic -> Folders -> EoRezoUpdated: Heuristic -> Content.IE5 foldersUpdated: Browsers -> Internet Explorer -> Included more x64 registry keysBug Fix: Temporary Internet File Folders not being deleted on Windows XPBug Fix: HTTPS Everywhere FireFox extension subfolders accidentally being deleted Thanks everyone for being patient. We'd like to hear your feedback! Regards, Filipos
  20. Ok so I have a copy of Malwarebytes anti-exploit premium on my main computer and I just finished installing a free version on my VM and noticed its version is 1.08.1.1045 and the one on my main computer is 1.07.1.1015 some significant updates went into the new release so it would be great to update it but my main desktop copy of MBAE wont update automatically for whatever reason and I’m willing to reinstall it but I have probably 30 programs with custom shielding and it would suck to have to reconfigure them. One more thing, I would just like to report a bug from what I’ve seen it doesn’t disrupt the exploit protection but it’s annoying… Every time Windows Explorer restarts or crashes the MBAE icon tray disappears and notifications don’t alert you of new protected applications after initiation of the protected app.
  21. Sure would be nice to make helping MWB, an easier process. You'd like for us to go to 3 different places in order to "zip" 2 folders and an exe. Then email it to MWB. Doesnt the MWB program already know where those 3 places would be for the program that we think is a false positive? Why not make an option built into MWB to "report as false positive" and the program can automatically zip the 2 locations and exe? Then upload it to MWB. The program that I would report if it wasnt such a hassle - would be Avast! antivirus. I heard another post saying that Microsoft one drive had been effected... If MWB is so agressive that it is going after VERY well known programs, than it should offer an easier way of reporting the false positives .
  22. Hi, A new version of JRT was released today -- 8.0.2 Changelog: Version 8.0.2 (01.06.2016:1) New heuristic: MintCast Updated: Database Updated: Whitelist -> FireFox -> GreaseMonkey custom scripts Updated: Heuristic -> Content.IE5 folders -> Now includes support for Windows Vista, 7, 8, 8.1, 10 Thanks everyone for being patient. We'd like to hear your feedback! Regards, Filipos
  23. Hi, A new version of JRT was released today -- 8.0.1 Changelog: Version 8.0.1 (11.24.2015:1) Updated: Database Updated: Whitelist -> FireFox -> Blocksite extension Updated: Whitelist -> Processes -> McAfee AV, Norton AV, ESET AV, MBAM, D7 Updated: Heuristic -> Service -> Vitruvian Updated: Heuristic -> Drivers -> Vitruvian Updated: Log -> HKEY_CURRENT_USER replaced to HKCU Updated: Tool should now completely empty %TEMP%\JRT\JRT_NewerVersion contents before checking for an update Bug Fix: Error during Processes scan Bug Fix: Report not opening from Desktop in non-English OS versions Bug Fix: Moved JRT_NewerVersion folder to %TEMP%\JRT\JRT_NewerVersion to accommodate non-English OS versions Thanks everyone for being patient. We'd like to hear your feedback! Regards, Filipos
  24. Requesting Feedback Please create a new topic here if you would like to report anything regarding Junkware Removal Tool (JRT). JRT can be downloaded from here. We are requesting all types of feedback but more specifically we are wanting to find out how you make use of the tool. If you are a regular user, what are your reasons for continuing to use the tool? This type of feedback will help us provide you with an improved version of the tool in the future. Thanks for any feedback provided!
  25. i just bought a computer from the store and the salesman downloaded Apache OpenOffice by putting a USB in the computer. Maybe there was a virus in the folder as that moments onwards my computer was infected. There were multiple unknown programs installed including: eye perform, crossbrowse, oursurfing, cinemaplus, etc... I tried reinstalling windows and did a whole system reset but the advertisements came a week later. After that I tried uninstalling the programs but they did no effect or didn't allow me to stating that there were windows not closed concerning the program but I checked Task Manager and there were no open programs. Symptoms 1. When opening google chrome, I am redirected to an oursurfing site with advertisements on the screen. 2. Computer slows down 3. Whenever I turn on the computer, a Plus! site opens automatically. I tried a repair software but I am afraid it did more harm than good. What should I do? P.S. i have a remote desktop connection on the infected computer. And i am typing this in a separate computer.
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