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hello and thank you in advance for your help in resolving this I have been battling this thing for well over a year and finally decided to buy another lap top and just start from scratch. upon logging onto the new PC I stupidly added my Microsoft account and the new lap top went haywire. CPU at 100 % Disk at 100 % all types of network activity. It renders me unable to boot into safe mode saying my pass word is incorrect. It seems to create a VM for me to live in and goes out of its way to make all the screens seem legitimate when it tells me that my IT admin has control of these settings (nearly everything is greyed out within important settings) MBAM finds nothing because I don't think it is actually running MBAM but only a virtual clone of it. GMER goes nuts identifying things until it eventually fails and closes. I am tired of all of this and have contemplated just starting anew with a fresh ms account but this one has all of my xbox titles on it and I don't want to go in that direction if I don't have to, It also seems to survive deleting and repartitioning the hard drive and I believe it is within my one drive as well as my android phone. Please help me rid the world of this garbage. I have the MWB support tool zip would you like that to begin ? Im sorry I looked for the instructions of how and what to post and the rules and such but this is my first time doing any type of forum posting and to be honest I don't really know how to use/interact with them properly. forgive me thank you k