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Showing results for tags 'blue screen'.
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Hello. I solved the problem with the ransomware protection off by running the program in compatibility mode but then the anti-malware protection suddenly went off and then I got a blue screen and my PC restarted. I ran FRST and mb-check and uploaded the results here. Please tell me what to do next. Thank you for your time. mb-check-results.zip
As the title suggests, I updated Malwarebytes to version 3.12? or something of the sort, the exact number was very long so I can’t remember it off the top of my head. I downloaded it from the old app after a scan a few minutes ago, a yellow/orange box saying it was out of date, even though below it said it was up to date below it. He new download erased the old version from the computer, and started off in premium mode. It looked completely different from the old version. When I started scanning, it crashed and blue screened when searching for root kits. Please tell me if the download was legitimate and what I should do to fix it. I am kind of scared of turning on the computer for fear I’ll mess something up, so be very thorough with any directions you give me. Thank you.