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Showing results for tags 'black screen with cursor'.
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Hello everyone, I am new here. I am using a HP pavilion DM4, with windows 7 home premium, and about 20 days ago (7/8/2019, I got a black screen with a cursor only after logging into my Admin Account, even on safemode. the day before this issue occurred (7/7/2019), I had turned off my AVG, while trying to run a malwarebytes scan, to do so, I changed its (AVGs) permissions to EVERYONE and I also set the AVG off, and restarted my computer, Lo and Behold, I couldn't get back on my ADMIN main user!, I am currently writing this on the same laptop, but on the account of a secondary user. I can only open a few Antivirus programs such as malwarebytes and AVG, however I cannot run Roguekiller or MSERT as they freeze. Ive done many test and NONE concluded malware, except a Malware bytes Anti Rootkit scan which detected 4 trojan files located in C:$\recyclebin (system recycle bin?). I've since removed them and I am currently attempting all my options. The crazy thing is, I actually fixed the problem, via system restore, and all was good! however I became stupid in thinking and decided to RE-RESTORE the system, because I was upset that my google chrome had updated!!!, and thus the problem had returned, and the old restore points have vanished since!. I would really love some help because I am sure something has taken over the admin privileges of the system, and is running SVCHOST.EXE and CONSENT.EXE upon start. Ive studied the strings and the threads and they run at 25% CPUs, jamming the system up. Ive also noticed something keeps closing antiviruses and services.exe when i try to open them. (I see all this via PROCESSEXPLORER from the second account with admin privileges). I cannot run SERVICES.EXE, but i can run regedit, msconfig, task manager, etc. Ive done SFC/scan as well as CHKDSK and it found some corrupt files and "fixed them", but the issue persist. Ive downloaded FRST, roguekiller, combofix, adwcleaner,. I have not run them, I am awaiting assistance (from you guys). please help me!!!! thank you in advance!