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My Dad is experiencing problems with his laptop, so I am helping him out. You guys have helped me loads in the past with my previous malware infections. He has a laptop running Windows 10 (Recent MS Upgrade from 7) A few weeks ago he clicked a bad link on facebook ( a fake news story ), and he had a series of popups which disabled his laptop. In these popup there were ransom demands etc. Instinctively he pulled the plug on the router to stop the internet connection and shut down his laptop, after hearing so much about ransom demands corrupting your pc. He then turned the laptop back on and it appeared to work fine. Since then, his laptop is working however there are a few problems starting to show which I think may be linked to this malware attack he had. He has recently purchased a game, which requires Steam to run. When Steam tries to install Direct X it gives an error message and code. After researching this code it is linked to corrupted system files. When we looked further we found that he may have an infection called shopperz? We also found out that there are many duplicated of the directx files, where there should not be. We found out this from running System File Check Tool from Microsoft. I have also notice that the Chrome home page has been changed to some random google lookalike page, when opened Malwarebytes says Malicious Website Blocked. Domain anx.mindspark.com. IP 74.113.233.192. Port 55503. Type Outbound. Processes Application\chrome.exe. That is where we are now, so I am looking to you guys for some help with this please. Attached are the logs from Farbar Recovery Scan Tool, as instructed. We have previously run Malware bytes. It found something once, but has been showing clean since. In order to run Farbar I had to shut down Bullguard Antivirus and Firewall, hence why it may show as off on the logs. Many Thanks, Louis Addition.txt FRST.txt