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Hello, post #1 for me. I'm desperate, but also very happy to have found this forum from online searching. And "big" OMG, thank you to the original post. I have the exact same symptom as described there including the screens freezing/stuttering, network freezing/stuttering. And my symptom started ONLY AFTER i took in Windows 1909 updates on Apr 17, 2020 Friday. I've been racking my brains since then, mostly living with this CRAZY stuttering, freezing behaviors while working from home during this crazy time we are all in. Due to work craziness, i couldn't spend time with any isolation's until now, came down to NordVPN and Malwarebytes. I disabled both. And behavior totally went away for over 2 days. And today decided to pick Malwarebytes and started it. And sure enough, symptoms ALL CAME BACK. At this point i wasn't sure what i can do since I NEED MALWAREBYTES to run next to the Windows Security. There was reason why i ditched McAfee two years ago (after being with them for over 5 years) to go to Malwarebytes to protect all my home systems, Windows and Mac devices. After reading this thread i have immediately disabled Web Protection also, and so far after few hours, symptoms have not returned. But now i'm without the protections that this feature provides. Meantime i will try the following workaround, thank you! Please Malwarebytes, please have this issue fixed. What can i do to help also?
I am experiencing what I believe is the same or a similar problem - Malwarebytes Pro Web Protection interferes with Internet traffic. Example, Youtube.com pages load very slowly; videos take minutes to start and then stutter. Another example is pinging google.com, which times out. If I disable Web Protection, the problems disappear. Youtube pages load immediately and videos play immediately with no stuttering. Also, see the ping results below. The first ping command was executed with Web Protection enabled; the second, with Web Protection disabled. (In case it's useful information, the ping google.com command succeeds with Web Protection enabled if I force IPv4, i.e., ping google.com -4.) I have the same experience on all four of my Windows 10 computers. Two are recent, clean installs. Two are connected via 1Gbps cable, the other two wireless. I am running Norton Security in parallel with Malwarebytes - and have been for years, with never a problem until recently. Please help! Microsoft Windows [Version 10.0.18363.815] (c) 2019 Microsoft Corporation. All rights reserved. Malwarebytes Web Protection enabled: C:\Users\ellis>ping google.com Pinging google.com [2607:f8b0:400f:801::200e] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 2607:f8b0:400f:801::200e: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), Malwarebytes Web Protection disabled: C:\Users\ellis>ping google.com Pinging google.com [2607:f8b0:400f:801::200e] with 32 bytes of data: Reply from 2607:f8b0:400f:801::200e: time=12ms Reply from 2607:f8b0:400f:801::200e: time=9ms Reply from 2607:f8b0:400f:801::200e: time=8ms Reply from 2607:f8b0:400f:801::200e: time=9ms Ping statistics for 2607:f8b0:400f:801::200e: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 8ms, Maximum = 12ms, Average = 9ms
I just opened ticket 3029068 because I've been noticing the same issue with DNS lately, but didn't realize it was MalwareBytes related until I tracked down the separate IPv6 ICMP issue. I also have Web Protection disabled to keep that working, but I still randomly have encountered times where DNS just stops resolving. Trying to ping google.com just doesn't return anything and hangs. Not that it can't be found, and not that it times out, just hangs waiting. Closing Malwarebytes from the Notification Area allows the resolution to complete immediately and starting Malwarebytes back up keeps resolution going for now. I am using OpenDNS for my DNS Provider if that makes any difference. I attached support logs to my ticket.