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Found 3 results

  1. I have recently acquired a popup ad virus on my iMac (macOS High Sierra 10.13.6). This virus sends my multiple popup ads through out the day telling me my Nortons or McAfee has expired, My Mac has a virus sent from a mock apple website page and virus protection ads. Each popup includes costsimpleplay.com on the notification. I have blocked this site from notifications and popups with no success. When I run my Malwarebytes it tells my my computer is clean. I have found one site about this virus, however it only explains how to rid it on a PC. Please help!
  2. I was trying to type in YouTube.com, but I mistyped. I was redirected a few times, and I finally was taken out of safari to the Apple Music app, where it said, “You Already Have An Apple Music Subscription”, which I do. I tried to retype the misclick to see what happened(not very smart of me), but ended up on another site where I was redirected to an HVAC company. Does this mean I’m hacked? I didn’t click anything on the websites.
  3. In attempt to resolve the "Cannot "Allow" MalwareBytes system extension with 10.13 (High Sierra)" issue I disconnected my TeamViewer session and had the client click on Allow. Then took another remote session. The Security setting was allowed and the installer completed successfully. Then I restarted. The iMac no longer starts up. Apple Logo, progress bar slowly moves toward 100% but never completes. I tried having her boot into Safe Mode but that didn't work either. Even if it is Apple's fault. The computer was not having problems prior to installing Malwarebytes for Mac. This is terrible behavior for Malwarebytes and makes me look bad. I mean I'm a Malwarebytes partner and I recommended installing this application. Now I cannot charge for the hours of support. This client is also a friend and she is 265 miles from my office. So I either have to walk this 80 years-of-age woman through booting the iMac into Recovery mode and restoring her computer from her Time Machine backup, or I have to drive up there to fix this. This is the last time I install Malwarebytes remotely. I am hoping someone has seen this and has a simple fix, fingers crossed!
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