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Showing results for tags 'admin'.
Found 3 results
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please help, it seems the password I know is not working anymore, how do I reset it? I saw a post on which it is said a ticket must be logged, how do I do that?
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Hi, So the other day I decided to start using avg again instead of bit defender, downloaded avg and it took around 3 hours to "install", eventually I canceled this and immediately got "recycle bin is corrupted" message. I then tried to run Malwarebytes but got told I didn't have permission to use my D drive ( pc has SSD C drive with windows and D drive HDD for data). My account is definitely the admin. After some digging, I managed to boot in safe mode get Malwarebytes running on my c drive and deleted the contents of the recycle bin and all downloaded files within the last 2 weeks. However, I still don't have access to delete or edit files on my D drive so can only assume its still lurking in my files. Could anyone help? I will post my FRST file when I get back home.
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I accidentally infected my computer last week. I immediately updated Malwarebytes, unplugged my ethernet and completed a scan. Many items were removed as you will see in my initial scan. I restarted my computer and performed the scan again but a pattern appear no matter how many times I restarted my computer. PUP.Optional.Trotux is always found and reappears. My taskbar is largely non-responsive apart from my ability to close and open windows e.g. Windows 10 start button, volume control and the notifications button are all inactive. If I try and use them nothing happens and occasionally a Windows 10 system sound is made if I keep trying. This Windows 10 system sound is also made at random intervals whilst I use my computer. The 'Photos' app doesn't open, if I'm viewing a photo for instance. I'm required to use another program. Another user's account has appeared on the logon screen. This account is a local administator, cannot be deleted and has the same limited taskbar functionality that my user account does. I am still an administrator but appear to be more restricted in the overall hierarchy than the other local administrator. Despite clearing Chrome's settings, clearing all browser data, reinstalling the browser - it uses an automated system to login to my Facebook account. I have attached my logs from Farbar, along with my initial virus scan after getting the virus, and finally the standard virus scan I receive now that the problems above still occur despite PUP.Optional.Trotux reappearing. Any guidance would be very much appreciated JF - FRST.txt JF - Addition.txt LOG after first scan following virus.txt LOG of a typical scan now.txt
