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Found 5 results

  1. Hello everyone. I bought a licence for my Malwarebytes today. I tried activating it, but it wouldn't work. I am constantly presented with an "Error 404101" message and the indication that my Internet is to blame. As you can see, by me writing this right now, my Internet is working fine. I have allowed Malwarebytes through my Firewall and even used the Proxy option. Sadly no difference. My Malwarebytes refuses to connect to the internet. I am the admin of my Computer, so that cannot be the problem, either. It would be nice if someone had an idea what to do, since I am at my wits end. I tried to activate it over the Program I changed the Proxy I changed the language and Proxy I activated the licence over my Malwarebytes account on the website and tried to connect that to the program I tried at least 20 different tips I have seen online about this issue No result. I am from Germany and use the program for personal use. Please, someone, help! I don't want this to become an utter waste of 40€. Sincerest Thanks LBS
  2. I just bought Malwarebytes premium for 2 years, I have and inputted my license but once I click "activate license" I get "network connection - unable to contact license server" and "MBAM404101 - installation_token Not Found." Please help me out. -Also, I ran the "repair" option and did a reboot, still did not work. mbst-grab-results.zip
  3. I just paid for a 3-seat license for Malwarebytes premium but there is a typo in the email address. How can I recover from this? There seems to be no way to go back and fix it.
  4. Running v3.31 on Windows 10 Pro: Scenario 1) Settings / Application Tab -> Click "Install Application Updates" Result 1) "Network Error. Unable to contact update server. Please check your internet connection." Scenario 2) Dashboard / Scan Status section -> Click Update: "Check for updates" Result 2) "Network Error. Unable to contact update server. Please check your internet connection." Scenario 3) Dashboard of fully licensed Malwarebytes 3.0 Premium, 3 PCs, 2 years. Effective Date: 3/29/2017, Expiration Date: 3/28/2019. Product appears to be trial version. Result 3) Product appears to be in Trial mode. "You're running Malwarebytes Free. Upgrade to Premium to get Real-Time Protection from ransomware and other threats." "Upgrade Now" button is visible immediately below this message. Orange "Upgrade Now" button is visible at top right of dialog. Under Real-Time Protection, Web protection, Exploit protection, Malware protection, and Ransomware protection all show as "Premium Only". Scenario 4) Main Dashboard of fully licensed Malwarebytes 3.0 Premium, 3 PCs, 2 years. Effective Date: 3/29/2017, Expiration Date: 3/28/2019. Click "Activate License" button. Activate Your License dialog displays. I enter License Key, receive green check mark to right of data entry field. I click blue "Activate License" button. Result 4) "Network Settings. Unable to contact license server. Check your network settings or contact your system administrator for help." Other than the Web Blocking / RAM Issue - which was patched - product has been operating as expected in Premium mode until now. What now? Uninstall / Reinstall? Is there a direct link to download v3.4? Will you push out a fix? Thanks, BigBadBill
  5. I'm trying to activate the license that I've purchased back in October 2017, but I keep encountering the error saying "Unable to contact license server. Check your network settings or contact your system administrator for help." What can I do to fix this? Thank You. mb-check-results.zip
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