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Found 3 results

  1. Heyo! I recently downloaded a file, which installed a bunch of viruses on my PC. I used MalwareBytes, HitmanPro and 2 other programs to wipe all the easy ones, but 2/3 of them seem to remain. They will not end task, and I cannot manually delete them. I only get "Access is denied." Please help, I am in serious need of it! :) The two/three ones that remain are called - "Service Provider (32-bit)", "Windows Process Manager (32-bit) and "zandorsvc.exe". The zando one is weird since it says it is by Toshiba (I have a microsoft laptop) and was created around the time that I got the viruses/malware. It's also weird since no one knows about it that I have found. Anyways, please help. Thanks! Thanks, Aiden.
  2. I recently installed a free VST (virtual instrument) from a third party website and also contracted a virus. At first I recognized something was wrong because a bunch of random desktop apps appeared and my browser (chrome) redirected to yahoo even though google is the default. I also began to see "windows process manager (32 bit)" and "wmcagent.exe" in task manager. I looked up both those names online and discovered they were in fact common viruses. I uninstalled any suspicious programs and deleted chrome and all browsing data and resorted to Microsoft Edge (which I don't save any important info on). At first i tried to delete the "wmcagent" folder in AppData/Local but it gave the message "access is denied." I tried to change the permissions of the folder, 'access is denied." I tried to force kill the "wmcagent.exe" process using Command Prompt but it again said "access is denied." There are multiple other folders that I cannot delete that look suspicious in AppData/Local. I then used Malwarebytes, which detected multiple threats but my computer always froze when I tried to restart it so I never fully deleted the malware. Upon turning my computer on again Malwarebytes wouldn't open. I tried using at least 10 different malware removers and rootkit removers but upon restarting my computer and looking in task manager the "windows process manager (32 bit)" and "wmcagent.exe" processes still appear. I reset the hosts file to the default, used registry fixing programs, all to no avail. I looked into using Farbar Recovery Scan Tool but whenever I went to the download page Edge would crash. I downloaded the correct version of FRST to a usb drive and tried to run it off that but it wouldn't open on the infected computer. Also, I tried downloading SpyHunter and Comodo but neither exe files would open so they couldn't be installed. Many malware programs off of Hiren's Boot CD wouldn't run either. This seems to be some sophisticated malware, and it pisses me off a little. Any help would be greatly appreciated!
  3. I get the exact same error. I recently bought a new PC, mostly for gaming. Games would randomly minimize, and someone suggested Malwarebytes. I figured, since I have Symantec, I'd be good with another antivirus layer. boy was I wrong. I installed it, ran the scan. Found 1 bad thing. Awesome, let's get that off of my computer. So MB "gets it off my computer." I put that in quotes because malware bytes made my computer unable to access the internet. Not from chrome or edge. Alright, let's uninstall MB. Ok, never mind "File "C:\ProgramFiles\Malwarebytes\Anti-Malware\unins000.dat" could not be opened. Cannot uninstall. Error 5: Access is denied." Wow, well done guys. Your "anti-virus" program probably just killed my brand new $1000+ machine that I worked for. I can still play games online and such. Just can't access the internet browsers I have never had trouble with until I installed your product. Don't come at me with the "I would've just installed it again and tried the uninstaller" because I obviously can't do that with no way to get on any internet browser. If I were raised just a tad bit less respectful, I'd sue this company for all you have. But I'll give you a chance. You can figure out how to save my machine from your product. You can email me at reames.luke@gmail.com with the subject "We f*cked up, please let us help you." other than that, have a fan-f*cking-tastic day.
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