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Found 8 results

  1. Nothing like waiting to the last minute. I was able to download Windows 10. However, it reverted back to my Windows 7 and stated the Windows 10 install had a problem during the "migrate data" part of the process. I know enough about trying to fix computer issues, to make me dangerous. So, asking for help. When I googled the problem on https://www.thewindowsclub.com/safe_os-phase-during-migrate_data-operation it suggested using SFC. I did, and the results showed corrupt file(s), some that could not be fixed. I cannot attach the CBS file, and cannot get the computer to change permissions so I can attach it. Also, since I haven't got Windows 10 on my laptop and today is the end of life for Windows 7, Should I remove my documents/pictures/videos to a USB or the like? Thank you!
  2. I'm trying to install the newest version of malwarebytes on my dad's laptop but it won't let me install due to permission issues. I've verified that he is the owner of the file, but no matter what the machine doesn't allow the installer to be run.
  3. Windows 7 Ultimate SP1 x64 I do not need help, this is simply a report of a bug I encountered while trying to install re-install MBAM 3.6.1.2711 I booted up my system today and was told by MBAM that my real-time protection was no longer working. while running through various normal troubleshooting steps, I discovered In the system event logs, that there was an error saying that MBAM could not start real-time protection because it could not find a specified file. my system is clean and has no corruption, so knowing sometimes this happens, I decided to download the latest version from the website and do a setup upgrade/reinstall. everything was going fine until I suddenly received an error message that said "Setup was unable to create the directory "c:\programdata\malwarebytes\mbamservice". Error 5 : Access is denied." I have manually checked the directory, and the directory, if it existed originally, no longer exists, or any other file in the "c:\programdata\malwarebytes\" directory. I know for a fact that there were files there previously. I don't know why setup is unable to create files there suddenly. setup was also unable to rollback changes. this is most likely due to what ever is blocking setup from installing mbam in the first place. running setup a second time, the process succeeded, which makes me believe it was a bug in the setup software. real-time protection also started working again after setup successfully ran.
  4. Hi, Problem: “Convert to Searchable PDF” in SnanSnap Organizer for Fujitsu scanners fails with error 5 when beta 0.9.18.807-1.1.29 is enabled. Temporarily disable protection, and the problem goes away. Exclusions don’t seem to help. OS: Windows 10 1709, 64-bit. Confirmed on a second PC. Investigation: I used ProcMon to identify the source of the error as SetRenameFileInformation() failing with ACCESS DENIED (Windows error 5). Then I identified the application causing this by a process of elimination. I found that the ScanSnap organizer runs OCR and adds the info to a copy of the original PDF. Then, if successful, it replaces the original with the updated copy. However something MalwareBytes Anti-Ransomware is doing seems to be breaking the SetRenameFileInformation() internal Windows API for .PDF files, and several other file types such as .jpg, and .txt, but not for .docx, .htm, or random extensions such as .xxx. When protection is enabled, this API returns ACCESS DENIED for files with certain extensions. But when disabled, the API succeeds as expected. Fortunately I found that this problem can be reproed using the following simple batch file so you don’t need a Fujitsu scanner to work on this: @echo off echo Test > f1.pdf echo Test > f2.pdf echo ---------------- echo Moving PDFs will fail (access denied) if Anti-Ransomware protection is enabled, and succeed if disabled echo on move f1.pdf f2.pdf @echo off echo. echo ---------------- echo But many other file types are not affected anda move always succeeds echo Test > f1.xxx echo Test > f2.xxx echo on move f1.xxx f2.xxx Note that when the above move fails, the del command will delete the destination file. So I know this isn't a problem with permissions or a file being locked in memory. I suspect this problem may break other software as well. Thanks. This is the first problem I’ve had since the very early beta. I really like your program. Others nag me with false positives, but this seems much smarter.
  5. I recently started seeing this process on my task manager use a huge amount of resources (RAM, CPU, and GPU). I've tried using MBAM/Chameleon scans, MBAR scans, ADWcleaner, RKill, Hitman Pro, Zemata, and ESET but it reappears after every reboot. It will also not end the task from inside task manager and I cannot access the file location. Im the only user on this machine, and an admin by default.
  6. @dcollins I just tried to upgrade from 1458 to 1469, and once again got an "access denied code 5 error" when the installation routine hit the MBAMService. This same behavior was seen when I upgraded from Version 3.0.5 to Version 3.0.6.1458. This time I did disable MBAM Self-Protection before starting the upgrade. In both instances, the anit-virus scanning modules of Bitdefender 2017 Total Security were disabled. When I went to "Services.msc" under elevated command prompt, the MBAMService was showing as "stopping" and nothing could be done, except right-click, select Properties, and set the service to "Disabled" and then reboot. Once I did that, I was able to upgrade my version of MBAM to 1469, which is how I resolved it the first time. I will see whether this behavior occurs on my laptop when I have it on tomorrow. Submitted for your information. Have a great day. Regards, -Phil
  7. Hi, this case is the worst that i've had in all my life, because in any other case you can just save your files, reinstall your operating system and move your files back, but this is quite different. Few weeks ago I noticed that I couldn't read any usb in any port, whenever I tried it showed something like this: "Can't get access to E:\. Access Denied", I thought it was a windows bug or something, so I was going to reinstall my O.S., I moved all my files to a server (because I cant connect anything in the USB ports...) then when I tried to put a usb in the server, now the server shows the exact same message, then stupid me said, "Damn i need my outlook files (.pst), so I moved my .pst from the server to a brand new PC that I got for my birthday, I moved only 2 .pst and when I tried to connect a usb, it showed the exact same message again... the image below shows the error and how it shows my units in the windows explorer. I scanned with malwarebytes and bitdefender but nothing shows If anyone knows anything about this virus, please help this poor soul. Have a nice day.
  8. Help! I am unable to install Malwarebytes Anti-Malware! It installs fine until the final bit where it reply back with "Access Denied".
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